Top Laundry Service in San Francisco
Rinse - Laundry & Dry Cleaning Delivery
1000 Brannan St #100, San Francisco, CA 94103, United States
I was with Rinse for over 6 months. and besides the glass in my sheets and multiple missing items. Sheets,pillow cases, socks, towels, expensive clothes. Wool hiking socks that were $26 a piece. Im finally done with rinse!!! they dont care about you as a customer. They dont care about your things. Being missing and their customer service is abysmal as their service. . shame on you rinse. I was a good customer. I have 2 bags left but I guess you wont make that right either. I wont put myself in danger any longer from receiving glass in my items, which I documented to your company only to be told too bad. So sad nobody else has complained about this. as if you would have told me if they did. And the last customer service person I spoke to need some retraining because shes obtuse and combative, doesnt mind putting the Burden on the customer. I provided documentation of what I paid for my items. I dont need to send you a link. I sent a screenshot. Im not your secretary.And beware of all, the extra fees that they put on your account after youve paid them $5 service fee every time you have your bags picked up. This is a bad practice and they know it and they do it anyway, just to nickel and dime you to death
Mulberrys Dry Cleaners and Laundry
2295 Filbert St, San Francisco, CA 94123, United States
I, unfortunately, cannot recommend this dry cleaner to anyone. For the first two months that I used Mulberrys, their service was marginal. I would arrange for pick-up and drop off. The pick-up always went smoothly, but there was never any follow-through on the drop-off. Each time I would receive an email informing me that my dry cleaning was ready, I had to call to ensure that it would be delivered. On several occasions, the man on the phone did not know how to arrange a drop-off, and in these cases, had to pick up the cleaning in person. At least my clothes came back clean.Aside from the problems with the drop-off/pick-up service, the last time I utilized the service (before deciding to end my relationship with the cleaners), many of my items came back dirtier than I sent them. A polo destroyed with stains, a pair of $500 jeans laundered and shrunk beyond where I could wear them, a white shirt with stains untreated and yellowing, a pair of white jeans yellowed and stained, and a pair of pleated pants not pleated. I have to second what many people have written before me and say that the Mulberrys just doesnt care. There is not attention to detail, and for the amount of money they charge, ones clothes should be returned in perfect condition each and every time.I reached out to customer service on the first occasion about the pick-up and delivery service to which they disbursed a $20 credit. When I reached out about the damaged clothing, they simply didnt reply. If you have clothes that you love and in which you take pride, DO NOT take them to Mulberrys.
Mulberrys Dry Cleaners and Laundry
244 Townsend St, San Francisco, CA 94107, United States
I used to love Mulberrys and had a very favorable opinion of them, until recently. Staff were always super friendly and helpful, and I was always alerted to my clothes being ready in a timely manner - usually ahead of schedule. I was even given several coupons for being a returning customer, which was a nice touch!Within the past 3 months, this place has seriously gone downhill. It seems as if there is a new owner/management, because the staff seems to all be new and have no idea whats going on. They havent alerted me to my past two items being ready and Ive had to call the store to find out where they were. But they never seem to answer the phone anymore, so I have to call repeatedly and leave voicemails to get to anyone.Due to Mulberrys being convienently located to my apartment, I still used them to clean and preserve my wedding dress. Big mistake. Ive been calling every few weeks for 2-3 months now trying to get an ETA for when my dress might be completed. Then, today, I just received an email saying that my item has been ready for over 30 days and that I will be charged a $10 storage fee! You could imagine my shock at seeing this! I called and called the store, left a voicemail, and called again until I finally got to someone. The manager assured me that it was an automated message and that I would not be charged, but still this situation has confirmed that I will not be using Mulberrys ever again.Really sad to see such a great business fail.Editing to add: I just went and picked up my wedding dress and when I walked in I found the staff arguing with a customer about the price of a dry cleaning item. Though the price was only ~$20, I was raised to believe that the customer is generally always right, and I was shocked that the staff wouldnt just comp this womans dry cleaning. She left without the item because they wouldnt let her take it without paying, and a manager would only be in on Friday - 3 days from now. Just solidifies my choice to not come back here.
Wash Club
2307 Folsom St, San Francisco, CA 94110, United States
People work here usually are very nice and accommodating. However, today, my clothes came out dead cold when I set the washer to be hot. I told the Filipino lady who worked there. She basically said she saw the clothes were there for a while that's why they were cold and basically called me a lair. Well, I was nearby the machine myself so it wouldn't be a while but 5 minutes tops but either way, the clothes should not be dead cold even in the center.If she said they would look into it or fix it, it would have been completely okay as these things happens but trying to argue with me and calling me a lair was not acceptable and bad customer service.I will still come back because other people who work here are supper nice.
Wash Then Fold - Professional Laundry Service
4342 3rd St, San Francisco, CA 94124, United States
Solid cleaners in a fairly convenient location in San Francisco. Came in for a stain on a dress shirt and they were helpful in steering me away from my initial inclination to dry clean and ended up just handing it in to be laundered. Three days later the shirt turned out great, and at a decent price (I dont dry clean much, so it seemed reasonable but I could be wrong so I wont judge either way). Both times I came in the service was quick and friendly, and Im happy with the final product. Ill be back
Perfect Dry Cleaning & Alterations
4966 Mission St, San Francisco, CA 94112, United States
They get 1-Star for trying again. My wife recently went here to get her wedding dress cleaned, and quoted $80, which seems like a good dea if you're only looking for the job to be half done. Even worse, it appeared that the dress came back worse than when we dropped it off. They tried to pass it off as saying that the dress came to them like that. We had a good time at our wedding, but not to the point where we were running through dirty black water. (see pictures). We asked for them to try again, and they “tried”. Yeah no change. I suspect that they didn't even try again; probably left it on the hanger for a couple of weeks and called us back to put it up. It's at that point that we just decided to cut our loses and take it somewhere else — my house. I was able to wash out some of the marks with dish soap! (See Pictures). We'll just end up taking it to be completed at Ocean Dry Cleaners on Ocean. It's just on the other side of the BART. Honestly, it's not worth coming here. You should compare the reviews on Yelp between these two places. You'll see a world of difference.
Ko Dry Cleaners
333 Columbus Ave, San Francisco, CA 94133, United States
Right off the bat the lady at the front made me feel at home and made me feel like she was my mother. She was so happy for the whole visit it was amazing. Right off the bat she started putting pins on and its as if she read my mind because she told me with a giggle that Your probably wondering what I am was doing and she delightfully explained. I tried the shirt on with pins and almost an exact fit right away. She explained to me that the sleeves are long and Im better off rolling them up and she explained the length of arm alteration is $35 and she explained exactly why and I felt so safe knowing she wasnt really there for the money but more to do the job. She said when I get a more expensive shirt it would be the best to do it then. The service was superior and I felt so special and I felt so easy to joke with her about girls and talk about her family etc.
Bay Cleaners
350 Bay St #12, San Francisco, CA 94133, United States
Destroyed several hundred dollars worth of clothing including some items that had only been worn once. Clothing absolutely reeked of PERC and toxic chemicals. Two cashmere sweaters had holes in them and a pair of silk pants was completely torn (massive hole you could fit your head through) in the rear. Two blouses were covered in stains. I paid nearly $100 for dry cleaning. As soon as I got home and inspected the clothes I called to let them know of the egregious error. The owner told me to bring everything back to the store. I did so and he actually held my clothes hostage while berating me and cursing at me and punching the counter. I legitimately thought he was going to physically assault me. I am a female. I finally just left because it was not worth dealing with this irrational and emotionally unstable man (the owner). My credit card company reversed the charges, but unfortunately the damage to the clothing was not recouped and items are no longer wearable. The owner appears to be mentally unstable and they will ruin your clothing and insult you if you speak up about it. Seriously the worst and most terrifying experience I have ever had.
WashClub Bay Area
1426-B Fillmore St, San Francisco, CA 94115, United States
THEY LOST OUR CLOTHES!!! Said they were probably delivered to another customer and to keep our fingers crossed that they'll be returned. BEWARE!! My maternity dresses are gone and my husbands dress shirts are gone. They don't make the reimbursement process to cover their mistakes easy either. They told us that we had to retrieve every receipt with a date at the top and credit card transactions to verify that we actually purchased items in order to get a reimbursement. Oh and their preferred method of reimbursement is in their own store credit. Lol!! AS IF WERE EVER GOING TO USE THEM AGAIN!!!!!!! Do yourself a favor and use a different wash and fold service.
Haight To Wash
540 Haight St, San Francisco, CA 94117, United States
Their change machine is very finicky, and most of the time won't take my bills. The older guy that works here is rude, hostile, and will lie straight to your face for his own convenience. Get change from the lady if possible, she's lovely.PS if you're not convinced, check out yelp reviews about the man that works here. He's truly a horrible little thing. My advice is try not to lose your temper at him since (from my experience) he's one of those people takes pleasure in fighting & provoking others. Better off going to another business even if it's a few blocks further.