Rinse - Laundry & Dry Cleaning Delivery
address: 1000 Brannan St #100, San Francisco, CA 94103, United States
Phone: +1 888-850-2444
services: Service options: Online estimates,
Accessibility: Wheelchair-accessible entrance,
Crowd: LGBTQ+ friendly,
Phone: +1 888-850-2444
services: Service options: Online estimates,
Accessibility: Wheelchair-accessible entrance,
Crowd: LGBTQ+ friendly,
category: Laundry service, Delivery service, Dry cleaner, Laundry
rayting: 4.3
site: https://rinse.com/
worktime:
rayting: 4.3
site: https://rinse.com/
worktime:
| Day | Time |
|---|---|
| Monday | Open 24 hours |
| Tuesday | Open 24 hours |
| Wednesday | Open 24 hours |
| Thursday | Open 24 hours |
| Friday | Open 24 hours |
| Saturday | Open 24 hours |
| Sunday | Open 24 hours |
Name: k**** k****
Date: 2024-06-17 22:06:38
Rating: 5
Comment: Excellent service!
Name: v**** k*******
Date: 2024-06-02 15:31:22
Rating: 5
Comment: Very professional service with fair price
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Name: T**** W******
Date: 2024-05-28 23:31:31
Rating: 1
Comment: First time using this service and straight up tried to scam me, I have a medical grade scale at home I use for sensitive measurements. I weighed out 10lbs of clothes to use as test for the service. I didnt trust just one scale, so I used multiple. Ultimately it turned out to be a little less than 10lbs.This is the fun part; I exchanged my clothes only using the service because of $20 Credit I was given.At $2.50 lb @ 10lbs = $25 - $20 (credit) = $5Pretty simple right, no hidden fees is what they said?Here is what they charged me without telling me:$2.50lb @ 19lbs = $47.50 + $5 (processing fee) = $52.50 -$20 (credit) = $32.50...Unbelievable, Im reporting the business to BBB. They told me only after contacting customer service that I supposedly gave them double the weight of the original clothes. That they calibrate everyday.Caught in the act is all I have to say the only calibration is the heavy foot of the operator. Never, I mean never use this service and if you are... Weigh your clothes first.
Name: J*** B*****
Date: 2024-05-28 22:35:11
Rating: 5
Comment: The valet brought my clothes back right on time and they were all folded perfectly - and very importantly, just as I would have folded them. Such an easy process and having your clean and folded clothes delivered to you vs. going down to the laundry room and spending 2+ hours of my Saturday. This love this service!
Name: N*** P*
Date: 2024-05-27 14:16:01
Rating: 1
Comment: I do not recommend this dry cleaning/washing service. They seem to have shrunk three of my articles of clothing, they are no longer wearable unfortunately.We also used them for a blanket wash and claimed it weighed 6 lbs and charged $30, for a single blanket.
Name: M***** O********
Date: 2024-05-16 17:17:46
Rating: 5
Comment: I signed up for Rinse when I injured my knee. I do enjoy doing laundry and find it therapeutic. However, while I am recovering, I decided Rinse would be the best way for me to get laundry done. I am impressed with the results. My laundry was cleaned very well and folded neatly. The staff and customer service representatives were very helpful. I have recommended Rinse to my family and friends.
Name: C*
Date: 2024-05-15 22:37:10
Rating: 5
Comment: Rinse has been a lifesaver,valets are respectful and helpful scanning my information. Show up as scheduled.my items returned no issues.door to door service truly helpful. Highly recommend.
Name: A******** W*****
Date: 2024-05-15 21:08:56
Rating: 5
Comment: Super helpful when you are really busy or have a broken machine. The standard turnaround time is a little long and I wouldnt want to pay the extra for faster turnaround but its still work it to not have to do laundry in certain situations. The texts and scheduling etc. are all very user friendly.
Name: S**** N***
Date: 2024-05-12 23:03:40
Rating: 5
Comment: Amazing service: quick turn around service, frequently update you on your item(s), and even take photos of your belongings.
Name: A* N*****
Date: 2024-05-01 16:25:53
Rating: 2
Comment: Does not price accurately or give client an estimate once received. Spent WAY too much even WITH the discount.Nice folk but unfathomable in price if they expect consistent customers.
Name: S****** J****
Date: 2024-04-26 22:13:40
Rating: 5
Comment: I love NOT doing laundry! It’s always perfect, already folded and ready to go:) Thank you Rinse for making my life a little easier!
Name: R**** D*****
Date: 2024-04-23 18:05:51
Rating: 5
Comment: I love Rinse!! It is worth every penny. I no longer have to lug my laundry to the laundromat and spend hours to wash and fold my clothes. I think the Rinse and Repeat Plan is great. Rinse also has amazing customer service. If there is an issue they promptly resolve it professionally. I highly recommend them to anyone who does not have a washer and dryer in their home. One more advantage is not buying laundry detergent. Another super plus!!
Name: R****** C************
Date: 2024-04-21 02:08:45
Rating: 5
Comment: We started using Rinse during the pandemic, when sheer stasis caused our stuff to pile up and I will admit - begin to get moldy!I had a good feeling from the beginning. They accommodate my need not to have chemical products wafting from my laundry, the dispatchers are prescient angels, the valets are funny, kind, strong and friendly and the unseen launderers do bang up work!They also accept clothing donations to save a Goodwill trip and have dry cleaned my winter coat.Enclosed, one of their delivery confirmation photos with my accurately captured happy expression!Signed, Rebekah Curiel-Alessi
Name: C*** W
Date: 2024-04-20 02:17:43
Rating: 5
Comment: I have had nothing but wonderful experiences with Rinse. I have trusted them with my dry cleaning for years. Recently, my washer broke and I used Rinse for their laundry service and was extremely impressed. The app works flawlessly and their customer service is always helpful and quick to reply and resolve any question no matter how minor.
Name: E**** K****
Date: 2024-04-19 04:58:41
Rating: 5
Comment: Rinse delivers quality cleaning with the convenience of drop off at my door. They never miss the time slot we schedule. They also returned a silk sash that had slipped out of a dress. Very happy with this service.
Name: R**** D*******
Date: 2024-04-19 02:18:08
Rating: 5
Comment: The most amazing and convenient service! Gave us back our lives by taking away the most time-consuming mundane part of it
Name: A**** E*******
Date: 2024-04-19 01:04:16
Rating: 5
Comment: This really helps a busy household! The clothes come back, folded and clean 💗
Name: M***** P********
Date: 2024-04-19 01:01:53
Rating: 5
Comment: I am very pleases with Rinse. Since I started using them, they’ve always been on time with my orders. My clothes are done perfectly.
Name: J** P*****
Date: 2024-04-19 00:39:57
Rating: 5
Comment: This is a great service I’ve been using for years! I do my laundry AND dry cleaning.
Name: J******
Date: 2024-04-19 00:21:57
Rating: 5
Comment: The Rinse laundry service has been a very welcome addition to my routine. They do thorough and quality work, and literally take a load off of my day to day. Thanks Rinse!Jillian Johnson
Name: B***** M*****
Date: 2024-04-19 00:03:50
Rating: 5
Comment: Such an easy, convenient experience! Everyone Ive interacted with at Rinse is super friendly. The app is easy to use. Totally worth it.
Name: M***** H*****
Date: 2024-04-18 23:46:08
Rating: 5
Comment: I have been fortunate to use the services of Rinse for several years. I was referred by a neighbor. The convenience and quality of their services are a valuable asset to the city.
Name: V J****
Date: 2024-04-18 22:43:02
Rating: 5
Comment: Always a pleasure using Rinse. From the professional pick-up and delivery to the fragrance free detergent options to the tidy bundles of clean, folded laundry; they really make laundry so simple and easeful. Thank you Rinse!-Veronica Jones, customer of 2 years
Name: T**** T*****
Date: 2024-04-18 22:17:41
Rating: 5
Comment: Rinse has changed the laundry game & I can’t ever go back!!!
Name: M****** H***********
Date: 2024-04-18 22:13:53
Rating: 5
Comment: Rinse makes laundry super easy. I toss the bags outside my door, I get a confirmation once they are picked up and dropped off with a photo. Everything happens over text with no fuss. You can even tip right in the text message. My clothes always come back folded and smelling fresh, super quick (free next day with rinse repeat plus)! Im a little spoiled now to be honest. 😅-Michael Hill-Jackson
Name: E****** E*******
Date: 2024-04-18 22:04:37
Rating: 5
Comment: I’ve used Rinse on and off for the past 2 years and always had a great experience. Drop off and pick ups are easy and fast, and I love that everything arrives folded and pressed/steamed if requested. Everyday luxury!
Name: M****** T*****
Date: 2024-04-18 22:03:27
Rating: 4
Comment: I’m a fan of this service. I’ve been using it for a little over a year now and it’s been a saving grace for me while I’ve been busy working and taking care of my kiddo. It saves me so much time and most cases only concern is that I don’t know what laundering facilities my clothes go to, and that’s concerning to me because I’d like to know that in the event there is a concern that I’d like to address about how my clothing items were handled/Miss handled. Overall great parents parents and full-time students. Thank you so much for an amazing resource!- Melanie Turner, Oakland, CA
Name: L******* G
Date: 2024-04-18 21:54:21
Rating: 5
Comment: So easy! Dry cleaning (& a bag of clothes for donation!!) picked up & delivered from front door. Cleaning is as good as local dry cleaners. Communication via text to give extra info- stains, missing buttons could be a little better but usually works out!
Name: J L**
Date: 2024-04-18 21:44:49
Rating: 5
Comment: Rinse has been a life saver when I was incapacitated and could not do laundry. I couldn’t thank you enough. Because of you, I had clean clothes to make me feel human as I was recovering my health.Also The staff are prompt, professional, and trustworthy.Thank You! Thank you! Thank you!
Name: d****
Date: 2024-04-18 21:43:15
Rating: 5
Comment: I love Rinse. Ive been using them for YEARS now and always excellent service and tremendous customer service. Its not often something goes wrong but when it has they have been on top of it and totally helpful. I highly recommend Rinse. Theyve done me right for years and have taken a cumbersome task off my hands... giving me back all the time wasted that Id have to sit at the laundromat.
Name: D**** D******
Date: 2024-04-18 21:33:01
Rating: 5
Comment: This service is amazing. I put my laundry in a bag on my front porch one night and its back there cleaned and folded the next night. Its magic and worth the cost!
Name: C****** D*******
Date: 2024-04-18 21:31:41
Rating: 4
Comment: Communication is great! They are prompt to answer texts too. I asked to rush an order after it was already picked up and they were able to make the adjustment. Great service. I do notice that even with requesting scent that ny clothes don’t have any fresh scent to them. Very neutral. I would like them to also be a little more clean in regards to getting cat hair off of them. Typical washers and dryers seem to clean this better than what I’ve noticed with rinse.
Name: C**** C***
Date: 2024-04-18 21:30:30
Rating: 5
Comment: Laundry service is very dependable. Would like more flexibility for late afternoon/early evening pick up and drop offs.
Name: C********** E***
Date: 2024-04-18 21:30:27
Rating: 4
Comment: I have been using rinse for years. They do a very good job and have a reliable service. I don’t keep a pulse on dry cleaning costs generally, but I do find their service a little pricey (I’m sure it’s industry wide), and we did stop the laundry service as we find it to be prohibitively too costly. That being said, they do offer a ton of rebates and counts which I find to be helpful in making a decision to use the service. I find that from time to time you need to use a dry cleaning service, as it’s unavoidable, and Rinse’s user friendliness and quality of service definitely makes them the preferred option in the market. Good service!
Name: S******** G******
Date: 2024-04-18 13:23:03
Rating: 3
Comment: They advertise Rinse and Repeat claiming you can pay by the pound, not per bag. I thought thats what I was ordering. Until I got my bill. Each bag is priced at $2.50/lb!!! I would have never used this service had I known that. I thought it was a flat fee per pound. Additionally, while placing my order, I selected the option where I didnt need to be home for pick-up/drop off. Yet, after placing my order, I was instructed, via email, that I had to go back to the website and jump through extra hoops to make this happen. Lastly, they deliver the laundry in bags you have to return so I have to schedule yet another pick-up time where Ill have to be home. Ill never use them again. $75 for 2 bags of laundry - that originally fit in ONE of their bags when the driver picked it up. Total rip off!
Name: K*** R********
Date: 2024-04-15 17:03:40
Rating: 5
Comment: Super efficient
Name: L** J*****
Date: 2024-04-15 07:03:48
Rating: 5
Comment: I love rinse! The people behind the magic are incredibly kind and make laundry day a breeze.
Name: T*** M****
Date: 2024-04-15 04:01:33
Rating: 4
Comment: I’m saving hours a month and my clothes come back spotless and folded. Rinse makes wash and fold as simple as possible.
Name: K**** S****
Date: 2024-04-13 13:02:39
Rating: 4
Comment: Rinse is very fast and efficient. The staff is always professional and responsive. I would highly recommend.
Name: C******* H*****
Date: 2024-04-12 15:54:51
Rating: 5
Comment: I love my rinse laundry service! I’ve referred it to many friends and clients!I don’t think I can ever go back to doing my own laundry again.
Name: E******** M*****
Date: 2024-04-12 07:13:26
Rating: 5
Comment: Convenient and reliable laundry and dry cleaning. Usually can do same day pick up and we usually opt for 1-day service. Drivers typically arrive 10-15 minutes earlier than scheduled. Love having the laundry arrive folded neatly!
Name: J*** S***************
Date: 2024-04-12 03:51:59
Rating: 5
Comment: We have been happy Rinse customers for three years. We live in a dry cleaning desert so the valet service is awesome and being able to plan your pickup days makes it so easy!
Name: M***** C*********
Date: 2024-04-12 02:47:00
Rating: 5
Comment: Wonderful service with friendly, efficient pick up and delivery— a real treat to have such fresh, clean laundry!!
Name: H***** E****
Date: 2024-04-12 01:55:57
Rating: 5
Comment: I love Rinse! They’re super nice and professional, and I’ve never had anything lost, stained, or washed incorrectly. They’re very accommodating if I need to cancel or reschedule. I wish I could use rinse every time I need laundry done!-Hannah H
Name: J*** B*****
Date: 2024-04-12 01:33:07
Rating: 5
Comment: Rinse is awesome! Laundry is not an irritating chore any longer. Now I can never go back to machines and laundry rooms or laundromats. Im spoiled. Thanks, Rinse. ❤️
Name: R***** L*****
Date: 2024-04-11 23:27:44
Rating: 5
Comment: I recently had all my bed linens and towels done! Would have taken me days- but 24 hours later all done! Great service and team!
Name: J***** E****
Date: 2024-04-11 22:52:16
Rating: 5
Comment: Especially useful service if you want your cloths to last longer, handled with excellent care and always returned to you in a better condition than they left in. Definitely recommend!
Name: L*** W******
Date: 2024-04-11 21:56:37
Rating: 4
Comment: Rinse has been very convienient and helpful! Love the feature where they let me know when they’ll be in the area and that I can simply text “Y” and a pickup is seamlessly scheduled.Have lost a few items and received a few items that weren’t mine over the years- think socks or undies- and have had a few unfortunate shrink situations but overall it is worth it.
Name: S**** P*****
Date: 2024-04-11 21:34:29
Rating: 5
Comment: Best Subscription I have. Totally worth every last cent for the service it provides. Imagine not having to fold clothes. Thank you Rinse.
Name: W*** B*****
Date: 2024-04-11 21:33:17
Rating: 5
Comment: Rinses app works very well, they have multiple different pricing options which meet different needs, the communication is perfect, and my laundry is always done very well. Ive loved being a rinse customer. Im fortunate to be able to afford the service
Name: S******** D
Date: 2024-04-11 21:26:07
Rating: 5
Comment: I love Rinse! I live a busy life and barely have time to wash my clothes. Rinse does the job for me. Prices are very reasonable and I save so much time from using their services. Valets are awesome!
Name: D*********** O*********
Date: 2024-04-11 21:15:26
Rating: 5
Comment: I’ve used Rinse for a couple of years and I’ve never had a bad experience with their service. Drop off and pick up is seamless, with great customer service. I highly recommend it for folks with disabilities, new babies, limited time or anyone who needs the extra hand to get laundry done quickly and efficiently to your specifications. Everything is folded and ready to be put away.
Name: M***** P*****
Date: 2024-04-11 21:10:12
Rating: 5
Comment: I’m very glad I pulled the trigger on getting Rinse about a year ago. No more buying new clothes when I didn’t have time for laundry! I think it actually saved me money… :)
Name: L***** D*****
Date: 2024-04-11 20:56:28
Rating: 5
Comment: Amazing service, with great attention to detail, pickup and drop off times are perfect, and the price per service is extremely reasonable. They give you your own bags and can get your laundry back in just 1 night. Folded, creased, no wrinkles, and fresh smelling every-time we get our clothes back. I’d recommend this place to anyone who needs an extra hand when it comes to their laundry.- Lalita
Name: E***** C*****
Date: 2024-04-11 20:34:34
Rating: 5
Comment: Great service, hassle free. Laundry comes back neatly folded and sorted!
Name: D*** D***
Date: 2024-04-11 20:24:29
Rating: 5
Comment: Been using rinse for about a year, never had any problems and so convenient!
Name: B**** B****
Date: 2024-04-09 17:55:47
Rating: 5
Comment: I recently discovered Rinse, and it has completely changed the way I handle laundry for my family of five, including three boys. Before Rinse, I was constantly playing catch-up with the laundry, feeling like I was drowning in a never-ending pile of clothes.Rinses wash and fold service has been a game changer. Their easy-to-use app allows me to schedule pickups and deliveries at my convenience, freeing up my time to focus on more important things, like spending quality time with my family or simply relaxing.The convenience and reliability of Rinse are unparalleled. The clothes come back fresh, clean, and neatly folded, ready to be put away. It has made our lives so much easier and more manageable. I no longer stress about laundry, and I cant imagine going back to the old way of doing things.If youre a working parent like me, I highly recommend giving Rinse a try. Its a small investment that pays off in a big way, giving you back precious time to spend with your loved ones.
Name: M***** F****
Date: 2024-04-09 14:47:39
Rating: 5
Comment: Great service always on time, clothes have never felt so clean and nicely folded- Morgan fiske
Name: L*** F*****
Date: 2024-04-09 03:26:19
Rating: 5
Comment: Absolutely ENJOY Rinse. Super easy to schedule a pick up and I like that they pick up or deliver between 8-10pm. Clothes come back so nicely folded and freshly clean. Would recommend to anyone!
Name: T**** B********
Date: 2024-04-09 01:22:19
Rating: 5
Comment: Rinse is the best luxury item I ever gave myself. No more up & down the elevator doing loads and loads of laundry. I simply fill my bag and they pick it up and bring it back the next day. The bag literally is about 3 loads of my laundry. Everything comes back clean and folded nicely. If they had a service to put it away for me itd be the most perfect service ever lol
Name: J**** L** J***
Date: 2024-04-09 01:15:32
Rating: 5
Comment: Rinse . How could you not . Not only do I save hours of time, laundry is now an after thought.
Name: C******** R******* G*****
Date: 2024-04-09 01:13:27
Rating: 5
Comment: This service is excellent! So helpful for someone like me with no laundry on the premises of the building I live in and a busy schedule that doesn’t always make space for a day at the laundromat. The laundry bags are provided and they hold a lot of items. Everything comes back neatly folded and enclosed in sanitary bags. One time there was a little bit of detergent powder on my items and they gave me a discount right away. I recommend Rinse!
Name: L**** B******
Date: 2024-04-09 01:05:35
Rating: 5
Comment: I love Rinse. It is so easy to use, and since I don’t have laundry in my building it saves me so much time!! They do a really nice job on my clothes as well.
Name: A** V*****
Date: 2024-04-08 22:08:07
Rating: 2
Comment: I’ve been using rinse for over a year and they’ve always been good. They keep raising their prices which wasn’t too bad. But now they’ve shrunk the size of their bags noticeably which makes you lose an extra week or two you would’ve received worth of laundry in the past. Prices are getting out of hand!
Name: K**** F**************
Date: 2024-04-02 05:49:16
Rating: 5
Comment: Ive been a loyal Rinse customer for about ten years now. Theyve always treated me like a VIP from day one! Theyve been such a great help, especially during COVID. I love how I toss my wash and fold it into this large duffle bag they provide, and they sort whites and colours for me. I get it back the next day, neatly folded. All I have to do is put it away. That alone saved me many hours of painful laundry chores, so I could do more fun and exciting things - worry-free! Oh yeah, do they dry cleaning also!
Name: R*** G***
Date: 2024-04-01 22:08:57
Rating: 5
Comment: Easy to use pick up and delivery service. Timely notice about pick up and delivery times. Good quality work. Reasonably priced. Highly recommend.
Name: W****** V*****
Date: 2024-03-29 03:34:08
Rating: 4
Comment: Wonderful job (speedy, thorough), except initial driver did not show up with a Rinse bag as promised (“It’s in the car”) and two of my (small) lens cloths were not returned to me.
Name: K**** S********
Date: 2024-03-27 13:26:26
Rating: 5
Comment: Rinse was so prompt, communicative, friendly, on time, and efficient! I just moved into bushwick and have been very busy with running errands and working, but they were so helpful. I live on the second floor of a building I was not able to be home to hand off the laundry bag, and I didn’t want to leave in the ground level lobby. But that didn’t stop Rinse from getting the job done! They came in the building by entering the PIN code I gave them and they came to the second floor and picked up my bag that I left right in front of my apt door. I got everything back, neatly folded, clean, and smelling FRESH in the time frame that was set!
Name: B**** L******
Date: 2024-03-25 22:29:51
Rating: 5
Comment: Very accommodating and easy to use service for people who hate doing laundry.
Name: L**** B*****
Date: 2024-03-25 13:42:44
Rating: 5
Comment: I hate to admit it -- I am lazy about laundry. Embarrassingly lazy. In my previous apartment I had in-unit laundry so I could toss a single item in the wash whenever I so wanted. Now that I dont have it, laundry has for whatever reason become the most daunting chore. As a runner, I have probably double the amount of laundry as someone who does not have an additonal inordinately sweaty outfit to wash six days a week. I finally caved and downloaded Rinse and I fear its become a monthly habit. I cant help it! I have the Rinse+ subscription which is a really great value as compared to their standard by-the-bag service. Theyve gotten makeup stains out of my white clothes Ive had no luck with and everything is folded perfectly and smells great when I get it back.
Name: C** W********
Date: 2024-03-22 01:06:50
Rating: 5
Comment: Its been very convient and easy to use. Saves lots of time.
Name: J** V******
Date: 2024-03-21 17:26:33
Rating: 5
Comment: Quick and efficient, their monthly package makes it very usefull
Name: C********** C***
Date: 2024-03-18 23:33:49
Rating: 5
Comment: I love Rinse! Mind you, I’ve only experienced one wash cycle, but hey. Let me tell you about it.I wasn’t even looking for a laundry service. I thought that like a New York thing. I was looking for an opportunity to donate clothes, without having to wash them. (Don’t shame me, I’m being transparent.) And I found that in Rinse. They accept laundry donations, clean them, and find them a new home. All at no cost to you, as long as it’s picked-up as part of a regular Rinse pick-up or delivery.My first wash-and-fold cycle was all of my dirty t-shirts. There were 45. I stuffed them into a bag, selected the pay-by-weight option, and elected for a next-day return.Wait until you see what I got back. They washed the t-skirts, folded them very neatly, put them in a long plastic bag, and sucked all the air out. Amazing.Christopher Cole
Name: C******** H*******
Date: 2024-03-11 15:43:36
Rating: 1
Comment: My last dry cleaning service IS MY LAST.$99 charged for two ladies sweaters, one ladies suit and one pair of trousers. REALLY ???The clothing was not clean. I believe all they did was press the clothes. I could still smell my perfume on the clothing. I’ll never use this service again.
Name: K****** C*******
Date: 2024-03-11 08:52:06
Rating: 3
Comment: Read the fine print CAREFULLY.Hang dry should NOT be almost the same price as dry cleaning. $7 to hang dry a jacket is robbery. If anything, it should be priced by the pound like for wash and fold.Used their services twice and had issues both times. The second time, my favorite sweater which was the only item I put in the hang dry bag, got misplaced. I was basically out of hope when they reached out about 5 days later saying they found it.Customer service was kind and helpful, hence why I’m giving them 3 stars instead of 2.
Name: L*** W******
Date: 2024-03-09 19:40:41
Rating: 1
Comment: Use this laundry service at your own risk. I wanted this to work, as the laundromat and dry cleaner in the city was a huge time suck and expensive. But as Rinse states in its own fine print, they aren’t responsive for any damaged, lost, or stolen laundry. How does a company lose a huge 4x3 fluffy bath mat? Well they did, and then passed the buck saying it was service company they outsource to, they had no way to track it down, and they weren’t responsible for more than $50. This bath mat cost $100. The time I had to spend chasing customer service for my property, or at least a reimbursement for a replacement, went on and on. Even repayment meant that the bathroom set of linens no longer matched. Really hard to trust a company again when you experience this.
Name: T**** S******
Date: 2024-03-04 23:06:35
Rating: 5
Comment: I’ve been a happy customer for years and cannot express how much time this service has saved me. About as convenient as it could get and always consistent
Name: E***** B***
Date: 2024-02-21 23:35:33
Rating: 5
Comment: I have used Rinse since before the Pandemic. They were a huge resource during the pandemic. Their services are fabulous - I love how my clothes are handled by them (wash and press; wash and fold; dry clean). And their communication is spot on. They are on my “I can always rely on:” list.Seriously, I’ve never had a less-than excellent experience with them!
Name: L**** S****
Date: 2024-02-12 23:16:52
Rating: 5
Comment: Great laundry service.
Name: R**** H*****
Date: 2024-02-10 07:14:57
Rating: 5
Comment: This is a fantastic service. Large items like comforters are washed and returned in comparable price to taking them to dry cleaning (or less in some cases). You can request hypoallergenic options and rush service (next day return) for only $10 more. Great, great option for busy Mom’s who want to spend more time with their kids. And, also, a great option for a working Mom who is overwhelmed with things to do outside of working hours.
Name: A****** S******
Date: 2024-02-01 00:02:23
Rating: 5
Comment: Ive tried other laundry pick-up services and apps, and Rinse is BY FAR the best, most organized, and polite and professional. (The others caused me more stress in every department!) Rinse is *extremely* reliable; my items always come back clean and folded to my specifications; and I have complete peace of mind. HIGHLY recommend.
Name: P**** G****
Date: 2024-01-09 22:21:27
Rating: 5
Comment: I am truly pleased with the quality of service and professionalism shown by the Rinse team. It makes the chore of washing your clothes very pleasant. I highly recommend using this service. It is a genius concept. Who would NOT want their laundry cleaned and neatly folded in an awesome laundry bag. I say, Go for it! You will be glad you did!!!!
Name: E***** S****
Date: 2024-01-08 23:18:44
Rating: 5
Comment: Rinse does a fine job with the wash & fold, but beyond that, they’re excellent at communicating about the pick up & delivery service, and the delivery people have been reliable and good natured.
Name: r*** d*****
Date: 2024-01-06 23:36:32
Rating: 4
Comment: Machines were clean and worked well
Name: S*** H******
Date: 2023-12-29 05:38:52
Rating: 1
Comment: You should be transparent about $30 minimum price for the dry cleaning. I can’t find any such information, at least from the mobile website. It just implies per-item pricing. Would never use this again
Name: G H
Date: 2023-12-18 00:04:26
Rating: 1
Comment: I was with Rinse for over 6 months. and besides the glass in my sheets and multiple missing items. Sheets,pillow cases, socks, towels, expensive clothes. Wool hiking socks that were $26 a piece. Im finally done with rinse!!! they dont care about you as a customer. They dont care about your things. Being missing and their customer service is abysmal as their service. . shame on you rinse. I was a good customer. I have 2 bags left but I guess you wont make that right either. I wont put myself in danger any longer from receiving glass in my items, which I documented to your company only to be told too bad. So sad nobody else has complained about this. as if you would have told me if they did. And the last customer service person I spoke to need some retraining because shes obtuse and combative, doesnt mind putting the Burden on the customer. I provided documentation of what I paid for my items. I dont need to send you a link. I sent a screenshot. Im not your secretary.And beware of all, the extra fees that they put on your account after youve paid them $5 service fee every time you have your bags picked up. This is a bad practice and they know it and they do it anyway, just to nickel and dime you to death
Name: C********* A******
Date: 2023-12-14 00:46:04
Rating: 5
Comment: Amazing free perk that came with my new apartment. Rinse is so convenient and trustworthy that I will be renewing this service when my free year is up!
Name: A**** B****
Date: 2023-12-13 20:44:49
Rating: 1
Comment: At first I thought it was a wonderful thing save time and money I thought lol. Joke was on me because I was informed that my first wash would be free and I have $100 credit. I asked if rinse washes cotton dog beds and I was told yes. However upon receiving my clothes I was happy at first but I noticed I was missing items. To make matters worse my partner had two different transactions from rinse and we have only used rinse services once’s. We shouldn’t have used rinse.
Name: S****** W****
Date: 2023-12-12 05:30:00
Rating: 5
Comment: Great service with a quick turnaround. The valet persons are on time and friendly. The staff are quick to resolve any issues encountered and the quality is excellent in cleaning and laundry your garments.
Name: r******** d***********
Date: 2023-12-08 23:14:21
Rating: 5
Comment: Rinse offers great service! App is very easy to use, they give accurate updates on pick and drop off time. Clothes come back clean and folded neatly. Saves me multiple hours every week. Give it a try!
Name: K**** U
Date: 2023-12-08 01:14:15
Rating: 5
Comment: Convenient service, always on time. Great communication. You can have your laundry picked up and returned within 24 hours, clean and folded
Name: P**** D******
Date: 2023-11-25 00:06:53
Rating: 5
Comment: Great service!
Name: M****** G******
Date: 2023-11-24 15:37:12
Rating: 5
Comment: Soooooo happy to find a service that is easy to schedule and to use!
Name: J****** B******
Date: 2023-11-13 23:10:30
Rating: 5
Comment: Very easy to use and effective service. We love Rinse!
Name: Y**** H***
Date: 2023-11-12 05:24:17
Rating: 1
Comment: I send my brand new cashmere sweater and scarf to them and now I think I can only give it to my friends’ baby.
Name: A**** M******** (******
Date: 2023-11-09 04:22:25
Rating: 5
Comment: Easy, efficient, time saver
Name: R****** C********
Date: 2023-11-03 22:37:01
Rating: 4
Comment: I live in an eight unit apartment building sometimes the washer and dryer’s in the building break, this service, they are offering helps us so much, something to always fall back on. Thanks.
Name: L*** S****
Date: 2023-10-24 23:09:09
Rating: 5
Comment: Rinse is amazing. Clothes take great care of my laundry needs but my favorite part is the communication.
Name: M*** M*****
Date: 2023-10-10 22:07:30
Rating: 5
Comment: Started using Rinse when I had to have rotator cuff surgery and was unable to fold laundry one armed that was 5 years ago still using because they spoiled me love just sending dirty close off and they come back clean and folded ready to just go into the dressers.
Name: J***** S******
Date: 2023-09-19 23:05:21
Rating: 5
Comment: The pick up and drop off service are wonderful. They ask me if they should pick up and it’s very easy and flexible for me to adjust time or day at any point. The deliveries are always in the window stated. The cost is maybe a little higher than bringing it in myself but the convenience is king.
Name: D***** S****
Date: 2023-09-02 18:05:22
Rating: 5
Comment: Excellent service. Laundry came back early and folded nicely and wrapped in plastic bag.
Name: J***** G****
Date: 2023-08-25 17:31:29
Rating: 5
Comment: Best customer service. After a mistake on their end, they immediately refunded me and also rectified a very time sensitive situation.I was expecting to be ignored when I brought up the issue but was very satisfied with the experience.
Name: P******* V***
Date: 2023-08-24 01:24:52
Rating: 5
Comment: Love everything about their service. 10 on 10
Name: R D*
Date: 2023-08-13 15:32:40
Rating: 1
Comment: They charged me a $12.50 additional fee because my order total was under $30. So it was a total of $50 for wash and fold of a 2.5 lbs bedspread. The fee is in small print and almost invisible. Robbery.
Name: S**** E****
Date: 2023-07-27 15:49:02
Rating: 5
Comment: I have used Rinse for many years. My apartment is 46 steps from the street. I am eternally grateful for Rinse which picks up and returns my heavy bag of laundry to my door!!!They are also good at washing my clothes in a timely fashionSusan in SF
Name: S**** R****
Date: 2023-07-11 20:26:52
Rating: 5
Comment: It was our first night in SF and we had a bag of dirty laundry and no where near us was a good enough area to just use the laundry mats. So our hotel concierge told us about rinse ! It was so affordable, great communication, quick and easy pick up, drop offs. Awesome 5 stars.
Name: T***** Y**** (*****
Date: 2023-07-10 22:36:05
Rating: 5
Comment: Can’t express how satisfied I am with this service. We needed laundry done during our road trip in a timely manner and even though we missed our pickup due to timing, they made it happen!
Name: D**** M******
Date: 2023-07-10 17:36:25
Rating: 1
Comment: So many clothes stolen from here. Charges your card all the time with no reason for it.
Name: C**** G***
Date: 2023-06-30 22:49:15
Rating: 3
Comment: The valets do not follow delivery instructions. My items were left outside my front door...ready for porch pirates. Hope this company has good insurance.
Name: r*** v********
Date: 2023-06-05 22:22:40
Rating: 5
Comment: Very dependable quality of service!
Name: K*** Z****
Date: 2023-05-26 14:40:09
Rating: 5
Comment: Love this service!I recommend it to everyone that needs to go to the basement or the corner to do their laundry.
Name: D**** H*****
Date: 2023-05-22 23:08:49
Rating: 5
Comment: Always professional and on-time! Rely on them for dry cleaning all my work clothes. Would recommend to anyone.
Name: A***** E
Date: 2023-05-22 23:03:56
Rating: 5
Comment: Overwhelmed with work these days, the laundry has been piling up. I have a W/D... but not enough time to devote to several hours for a single load. Laundry wash sitting, forgotten in my washer for dayssss....RINSE has been a lifesaver. Im on my 3rd bag and cannot praise this company enough.Super responsive to questions, the app is easy to use, and the attendants Ive met are awesome and friendly.If you need a little kickstart to get though a laundry mountain - give them a try. My clothes are returned folded 10x neater than I ever could, smelling fresh (or like nothing if you want fragrance free) and organized into packs that make sense for my drawers.
Name: D**** C******
Date: 2023-04-21 02:25:24
Rating: 5
Comment: Ive been using Rinse for at least 5 years now. Probably not the cheapest option, but they actually pay their employees a fair wage, and I have clean clothing now on a regular basis. Plus the founders sent me a handwritten thank you card the very first time I used the service. Five stars, would absolutely recommend.
Name: j*** S
Date: 2023-04-14 17:41:44
Rating: 1
Comment: Terrible wash and fold service.
Name: J**** L***
Date: 2023-04-14 17:39:43
Rating: 1
Comment: This is a very poor wash and fold service. I have used many over the years and this operation clearly use the highest heat settings and fastest wash because they have ruined multiple t shirts of mine that have been fine in a normal washer for years. The folding is done poorly and the bottom of almost all the shirts Ive had washed there curl up. On top of all this they have cancelled my membership with bags remaining and have not refunded me. WISH I COULD GIVE 0 STARS!
Name: a*** s***
Date: 2023-03-31 21:30:01
Rating: 4
Comment: The service is pretty good and helps make life convenient.
Name: D******* S***
Date: 2023-03-31 18:32:53
Rating: 5
Comment: Rinse is super convenient to use and the service is excellent. Easy pick-up and drop-off. The clothes come back clean and nicely folded. Highly recommend.
Name: r**** s***
Date: 2023-03-30 22:02:52
Rating: 5
Comment: Fantastic service and easy to manage!!
Name: R***** S***
Date: 2023-03-23 16:08:59
Rating: 5
Comment: I would highly recommend Rinse to anyone looking for a reliable and affordable place to do their laundry. What really stood out to me, was the quality of the wash and dry. My clothes came out looking and smelling fresh and clean, with no damage or shrinkage. Plus, the prices were reasonable and competitive with other laundromats in the area. I will definitely be using this service again in the future.
Name: S***** S***
Date: 2023-03-23 15:50:53
Rating: 5
Comment: Saves a lot of time!
Name: A**** P********
Date: 2023-03-23 05:58:31
Rating: 5
Comment: Simple and stress-free service from start to finish. They offer a convenient pick up and delivery option. The staff was professional and friendly as well, and my clothes looked and smelled fresh when returned. I highly recommend this service for anyone in need of a reliable and top-quality laundry service.
Name: n****** s****
Date: 2023-03-23 05:38:31
Rating: 5
Comment: Amazing quality of the cleaning, the speed of the service, and the customer service. Great pick-up and delivery and eco-friendly cleaning options.
Name: D****** J*******
Date: 2023-03-23 04:57:36
Rating: 5
Comment: Great service that has made life significantly easier. They show up any night I need them. I dont even need to be there as long as I leave my laundry out and their drivers, which they call Valets, just pick it up and get it back to me the next day nicely cleaned and folded.
Name: M****** S***
Date: 2023-03-23 04:52:39
Rating: 5
Comment: Amazing experience, I can totally be using this all the time
Name: M**** S***
Date: 2023-03-23 04:40:17
Rating: 5
Comment: Fast and convenient
Name: A B (*********
Date: 2023-03-22 19:04:55
Rating: 5
Comment: Great service, adequate readiness and helpful staff.
Name: C**** W
Date: 2023-03-15 16:27:54
Rating: 5
Comment: Hands down favorite laundry service in the bay. Great service and convenience. Highly recommend!
Name: W****** M******
Date: 2023-03-14 22:56:43
Rating: 5
Comment: The valets are punctual and friendly 🤙🏼, they will go the extra mile to make sure everything is in order.
Name: D***** J*****
Date: 2023-03-11 00:06:09
Rating: 5
Comment: The drivers are very friendly and such a life saver! I save hours a week using Rinse that I can use on other personal projects.
Name: D***** P***
Date: 2023-03-10 16:05:02
Rating: 5
Comment: Great service and very responsive to questions!
Name: J*** R****
Date: 2023-03-10 08:02:26
Rating: 5
Comment: Love using Rinse. Super convenient, makes my life easier.
Name: M****** B******
Date: 2023-03-10 05:36:45
Rating: 5
Comment: Rinse helps me spend less time with laundry and more time with my family”Good work I don’t need to worry about doing laundry ..
Name: Z**** L****
Date: 2023-03-10 00:07:45
Rating: 5
Comment: Rinse helps me free some time for my hobbies.
Name: R*** B
Date: 2023-03-09 22:50:31
Rating: 5
Comment: Rinse is so easy to use. Super convenient, especially for bulkier items like comforters that are such a hassle to lug around. I also used them for stain removal on a few items and they all came back looking great. Have also asked for repairs in torn seams and buttons. Great customer care overall.
Name: G***** G*****
Date: 2023-03-09 16:19:08
Rating: 5
Comment: Amazing service and customer support
Name: S**** G*
Date: 2023-03-09 05:50:21
Rating: 5
Comment: Rinse is a high-quality and reliable service. Theyre convenient to use and my clothes have always come back clean and in great condition.
Name: I***** G****
Date: 2023-03-08 22:30:05
Rating: 5
Comment: They help me save a lot of time
Name: Z****** B*****
Date: 2023-03-08 21:49:03
Rating: 5
Comment: I used Rinse for the first time this week, and the pickup was great. My valet showed up with a Rinse bag and I transferred my dirty laundry into it. The next day, I completely forgot that I was supposed to be getting my delivery and wasnt home and I was sad that I wouldnt have my clean clothes. But it turns out my valet was able to come to my apartment door and hand my delivery to my roommates, so everything worked out great!Ive never had wash and fold done before, but I was really impressed by the quality of the folding, its kind of nuts how well they folded it. The clothes smell great as well, somehow seems cleaner than when I do laundry myself. Overall, a great experience!Disclaimer: I work at Rinse as a software engineer.
Name: J**** B******
Date: 2023-03-08 21:47:26
Rating: 5
Comment: My clothes always come back clean and neatly folded.
Name: E**** B****
Date: 2023-03-06 16:32:05
Rating: 5
Comment: Ive been using Rinse for years and its always been amazing. Dont even have to think about dry cleaning anymore - just text and they pick up and drop off on my door step. Simple, fast, convenient.
Name: J**** L********
Date: 2023-03-06 07:54:33
Rating: 5
Comment: Easy and convenient; I love that the pickup and dropoff time windows are after work hours on weekdays. Rinse makes it super easy to get my dry cleaning and laundry done!
Name: S*** H****
Date: 2023-03-06 05:46:18
Rating: 5
Comment: Fast convenient and high quality. Love this service, have been using for almost a decade.
Name: Z****** B*****
Date: 2023-02-14 05:05:44
Rating: 1
Comment: I’ve been a customer here for years but the last two months the service has been extremely unreliable. Three times they tell me last minute they can’t pick up or drop off my laundry. It’s time to look for a new service. What a shame. This is especially frustrating since my rinse repeat just renewed and I’m locked in for another year of this horrible service.
Name: D**** C***
Date: 2023-02-07 15:17:51
Rating: 1
Comment: Now at well over $1300 in damages over the past few orders. This company is the worst dry cleaner I have ever used. Farmers come back consistently damaged and yellowed and burned. Button constantly cracked and the shirts are haphazardly hung with out buttoning them up so that all my button downs come back with hard wrinkles in them. My shorts come back yellowed all over. It looks like they got washed in extremely dirty water. And now they are throwing a 14 day policy at me because it took long to process my complaint. I just went and had to buy $700 worth of dress shorts just so I could go to work. I have them a second chance with this last order and it was even worse than the first. DO NOT USE THIS COMPANY
Name: S***** C***
Date: 2022-09-08 01:41:21
Rating: 1
Comment: Rise is a terrible company that does not care about you. Did not receive my Next Day Delivery within the stated 24 turnaround time. I was on a business trip and ran out of clean clothes. They do not honor the satisfaction guarantee, let alone apologize for their mistakes.
Name: O***** W*****
Date: 2022-08-25 04:36:22
Rating: 1
Comment: Didn’t return half my clothes, didn’t dry clean the clothes they did send back, hung up on me and didn’t respond when I reached out. Have to file a police report etc.Delete this app, leave their website. Avoid.
Name: M**** L**
Date: 2022-05-20 01:14:35
Rating: 2
Comment: The up side about the business is that it charges a higher than average premium cost for its monthly repeat plan and it does accounting fine. It can pretty much fail in every regards from making sure the laundry items are picked up on time and actually picked up, to having them cleaned up to business standard, to properly classifying garment type, and cleaning sneakers. It did business subtly wrong every month over a five-months consistency and tried to settle with $10 before I terminated the service.
Name: O*** G****
Date: 2020-04-02 17:46:42
Rating: 5
Comment: Great dry cleaning service,and also regular laundry. Ive been using their services for past few weeks now specially at this times. very convenient highly recommended.
Name: L**** W***
Date: 2020-04-01 07:27:42
Rating: 5
Comment: Rinse has made my life easier. Went through a rough patch and it was difficult to do my laundry myself. The delivering laundry, “valets” are awesome, hardworking people! Love it
Name: C******* G****
Date: 2020-04-01 03:26:39
Rating: 5
Comment: Made my life easier! I’m happy with the services rinse offers.
Name: M****** C*******
Date: 2020-03-31 23:59:22
Rating: 5
Comment: Use service regularly. Works well for me.
Name: J*** G****
Date: 2020-03-31 23:26:45
Rating: 5
Comment: The valets are very kind and quick to action. I love how convenient it is for me to simply hand off my dry cleaning and laundry, let it get serviced, and not even have to leave the comfort of my home.
Name: Y***** L*
Date: 2020-03-31 23:22:37
Rating: 5
Comment: I really enjoy the service for past 2 years. Having rinse to clean my clothes and return folded saving tons of my time.
Name: B****** U****
Date: 2020-03-31 23:22:31
Rating: 5
Comment: I first tried Rinse in 2015 because I had free credit and was pleased with the service. I have since used it much more frequently for dry clean since 2018 and Ive been overall very happy with the quality of service. My sweaters always come back softer than when I first sent them in, and my blouses and shirts are always nicely pressed. I also tried their repair service for a delicate dress once and I was surprisingly impressed with the quality of work. The convenience of pick up and drop off is key though, because otherwise my coats would just sit in my closet for years and never get cleaned... Wash and fold service has been particularly clutch given the times were in and Ive been impressed with the steps theyve taken to ensure proper hygiene. Worth a try, especially now.
Name: J*** C*******
Date: 2020-03-30 17:36:03
Rating: 5
Comment: Great service. Convenient, dependable and terrific customer service. Highly recommend.
Name: A**** W******
Date: 2020-03-30 17:11:43
Rating: 5
Comment: Absolutely a life saver for self-isolation. Their drivers come to your house, pick up your dirty clothing in a provided bag (they maintain 6 feet distance the whole time), and then return it the next day, cleaned and packaged.. Not sure what I would do to clean my clothes if this didnt exist.
Name: T****
Date: 2020-03-10 00:20:33
Rating: 5
Comment: Saves so much time & effort! They have excellent customer service.
Name: P**** R***** T*****
Date: 2019-09-06 04:46:50
Rating: 1
Comment: Definitely not satisfied with my experience. Pick up and delivery were done on time as planned but my clothes that were supposed to be line dry came back very shrunk (either they wash with extremely hot water or use the dryer) and stains that were on clothes are still there. Also, clothes came in plastic bags inside the polyester bags, what a waste!!!! Would not recommend this service or even give it a second chance. Cant speak for the dry clean though...
Name: T******* L* D*******
Date: 2019-09-04 16:15:08
Rating: 1
Comment: If your are too lazy to do your own laundry or to go to your local cleaner and do not mind wasting money so Rinse can return 5 out of 6 shirts with stains that were not pre-existing, then this is the place to go.But if you’re concerned with good job done and right price value then you should look for it elsewhereSo disappointing!!!
Name: J** W***
Date: 2019-06-20 19:35:36
Rating: 1
Comment: There is no way you can put 18 lbs of your laundry in to their bags. So which means the 59/month plan only cover the laundry you can fit into the small bag ( really small), whatever you can not fit in it, you will be charged by per lbs. However, they wont tell you that. I canceled my subscription immediately I noticed that. I would said 59$/month is acceptable for twice laundry service a month, good to start with. But since I see the bag they offer, I think the plan is not worth the value.
Name: C***** G******
Date: 2019-02-22 22:13:53
Rating: 5
Comment: Ive tried several laundry services in Chicago and have been disappointed. My experience with Rinse was just the opposite. My first pick-up was by Lauren who was extremely professional and sweet. She showed up on time, provided laundry bags and scanned my barcode attached to the bags. I immediately received a receipt and even pics of my dry-clean items. The laundry was returned quickly and folded perfectly. Im very happy I found this company!
Name: R**** M********
Date: 2019-01-11 08:45:28
Rating: 5
Comment: We found the service of Rinse San Francisco to be amazing. The process was flawless, from collection of laundry through to the Wash & Fold option and on time delivery of clean laundry was impressive. Thanks to the team!!
Name: M****** V*********
Date: 2018-11-29 17:13:28
Rating: 5
Comment: Great first experience, needed a coat dry cleaned and Erik did a great job listening to what I needed so I had no issues. They picked up on time and dropped off on time. I am waiting for my second drop off with two more items that needed some fixing but I am pleased with first experience.
Name: J****** H********
Date: 2018-10-24 02:04:23
Rating: 5
Comment: Awesome service!
Name: K******* Z****
Date: 2018-10-09 05:17:37
Rating: 5
Comment: I accidentally missed my delivery time frame and Ernesto was very accommodating and came back at the end of his route. Rinse has always been a reliable and great service!
Name: I***** A******
Date: 2018-10-02 04:36:35
Rating: 1
Comment: I use Rinse regularly because its convenient, but it is expensive and I am just so fed up of complaining to them. I really am not a person who complains to companies much, but I find it so frustrating that they charge so much for such a poor service. They are very responsive when you complain, but they do not compensate properly and they still offer a poor service. They have repeatedly destroyed clothing through dying, and then bleached dyed whites to death to make them white again. They then say they do not use bleach, when the clothing they fixed stinks of bleach when returned. They dont deliver washing on time, and compensate poorly for the time I have to wait for my washing!!! I just want another option than Rinse, they are just middle men who over charge and ruin your clothes.Update...they are still ruining clothes, just unbelievably
Name: E***** W**
Date: 2018-05-30 20:33:07
Rating: 1
Comment: Two Negative Things happened during my first time using them. 1) I gave them my brand new Michael Stars shirt that I wanted pressed. It came back with a large hole under the armpit AND wrinkled. They first tried to tell me that they received it like that which was totally not the case. 2) My husband’s John Varvatos shirt also came back damaged. Something happened the sleeve and buttons where the stitching changed color and the sheen on the buttons were messed up like they used too high heat on it?I don’t know why anyone would trust them with their laundry.
Name: V****
Date: 2018-04-14 06:08:39
Rating: 1
Comment: DO NOT USE! Especially Dry cleaning or Wash&foldThis is not a service just another $$ funneling App claiming innovation and product that doesn’t exist.They destroy clothes and do not refund. The washing methods, chemicals, and processes are completely unknown to customer service and they’ll avoid answering at all costs but encourage you to continue with their services until damages become too costly they will deactivate your account and continue sending marketing texts and emails.
Name: T*** H****
Date: 2018-03-08 00:31:22
Rating: 5
Comment: Fast, professional service and great customer support
Name: Y** V*****
Date: 2017-12-22 03:34:12
Rating: 5
Comment: I understand that Rinse is expensive, however, I wish people would understand that you’re paying extra for a convenient service. To be honest, I love it. I get to spend more time with my family whether than at a laundromat. It doesn’t matter how many loads of laundry I give to Rinse, they somehow can get it back to me the next day, packed nicely, and no complaints.
Name: J***** L**
Date: 2017-12-22 03:30:39
Rating: 5
Comment: Alright, hold up. THIS COMPANY DOES NOT CHARGE A MINIMUM FOR DELIVERY. How awesome is that? After reading a few reviews on Yelp, I decided to give Rinse a try by sending in 3 of my shirts to try. Cleaning - $2.50 per shirts. ARE YOU SERIOUS? My local dry cleaners charge me double that, plus the hassle of walking up the hill is no bueno. With less than $15 I got 3 shirts cleaned AND delivered.
Name: M******* G****
Date: 2017-12-21 19:20:30
Rating: 5
Comment: Very reliable and great customer service! I wanted my laundry to be fragrance free and next thing you know it I was able to get that set up through Rinses customer service. Although most laundromats do charge a tiny bit less and folds clothes as well, the way all the clothes are folded by Rinse are spectacular. They definitely know what attention to detail is!
Name: A***** C***
Date: 2017-12-21 18:07:59
Rating: 5
Comment: I am a fan of Rinse. I’ve used Rinse a bunch of times and everytime I use it, I never encounter any issues.They’re usually on time or at least the 45 minutes window they inform me on. The timing is perfect too, if only banks and post offices open later in the “normal” work day then everything is golden.My clothes come folded AND packed, I never spot any other people’s hair or pet hair on my clothes, which is a double + on my end.
Name: T**** N**
Date: 2017-12-13 03:17:24
Rating: 5
Comment: My first time using Rinse was amazing. The valet came to my door and brought me 3 different bags, he explained to me what they were used for, I dumped my laundry in those bags accordingly and next thing you know I get a notification that my valet has picked the bags and will return back to me in a few days. When I got my clothes delivered back, they smelled great and everything was folded and hung perfectly. Couldn’t ask for more.
Name: S*** N
Date: 2017-12-12 00:44:31
Rating: 5
Comment: If you want all of your items cleaned and returned to you, I would definitely use Rinse. Plus their customer service is absolutely amazing. I wasn’t able to make it home in time to have my laundry picked up, so I texted into customer service asking what my options were. I was surprised on how quick they responded and instead of completely canceling the whole day, they had my pick up time changed to a later time for the SAME DAY. I don’t have to reschedule or plan/wait for another day. That to me, is a life saver.
Name: J** W********
Date: 2017-12-01 19:44:29
Rating: 5
Comment: My experience with Rinse was exceptional. Timely and professional service. My valet was courteous and helpful.
Name: C***** S******
Date: 2017-11-29 04:03:24
Rating: 5
Comment: Loved rinse! Amazing service
Name: N***** C**********
Date: 2017-11-20 22:40:06
Rating: 5
Comment: This is perfect for my schedule. I travel every week and the cycle to drop of on Sunday and pick up when i get back late Thursday is exactly what Ive been looking for. I even have a dry cleaner in my building and I still use Rinse because of the convenience, quality and flexibility.I would definitely recommend Rinse!
Name: J*** S****
Date: 2017-11-20 22:25:32
Rating: 5
Comment: As a busy professional, Rinses services are an absolute game changer! I can now get fast, reliable, and flawless dry cleaning services picked up and dropped off to my residence at hours that traditional dry cleaners arent even open! No more having to adjust your schedule for mindless errands!
Name: H**** M*****
Date: 2017-11-20 21:30:54
Rating: 5
Comment: Love this service. Makes it so easy to get my dry-cleaning done. Would definitely recommend
Name: J**** T***
Date: 2017-11-17 06:33:27
Rating: 5
Comment: I like doing my own laundry, so I was a bit skeptical of Rinse when I found out about it online. But adulting is hard so I gave in and tried them. First order was for wash and fold and the process was satisfactory and seamless. Valets were professional and competent. When my clothes were returned to me, they smelled clean and free of any residual chemical odors.Ive since tried them a few more times and quality of service remained consistent. Definitely convenient and recommended for anyone who just sometimes doesnt want to get quarters and do laundry.
Name: R*** B*****
Date: 2017-11-16 02:34:05
Rating: 5
Comment: Rinse is awesome. Always do a great job with my clothes and the service is quick and professional. I care a lot about the garments i get dry cleaned and rinse has certainly earned my trust.
Name: B** L****
Date: 2017-11-15 23:29:39
Rating: 5
Comment: Service was great. Free laundry bags are swaggy too!
Name: K****** Y*
Date: 2017-11-15 21:52:51
Rating: 5
Comment: They provide fast service and great customer service if you run into trouble. Price is fair and would definitely recommend this to anyone that doesnt have time to do their laundry.5 stars for customer service5 stars for connivence5 stars for clean clothes5 stars for friendly valet5 stars for never having to do dry cleaning again
Name: R** C*****
Date: 2017-11-13 23:59:11
Rating: 1
Comment: I have had two good experiences with Rinse- until they ruined my favorite cream wool coat. There were black ink stains all over and it was super visible! They tried to remedy the situation by getting it fixed for free, but obviously those ink stains will be there forever! I havent used the service since, and I doubt Ill use them again.
Name: A**** C***
Date: 2017-11-06 21:18:03
Rating: 5
Comment: I got a $31 referral bonus from a friend and decided to use Rinse for the first time. And I must say, it will not be my last. I no longer have to drag my clothes across the street to the laundromat, definitely worth the delivery fee they charge. I wish I had known about them sooner, would have saved me so much time! Rinse picks up your dirty laundry, and delivery it back in a few days clean, folded or hung, amazing!
Name: A***** S********
Date: 2017-11-06 20:00:29
Rating: 5
Comment: Rinse is a life saver!!!!I had a last minute dry cleaning crisis and they helped me from the start. I had a referral from a friend and decided to give it a try since the dry cleaner I used to go to closes at 6pm! I usually don’t get off work until 7pm. With Rinse, I was able to schedule a pickup from 8-10pm and deliver the same time but next day with a rush option.If you hate going to the dry cleaners, carrying your clothes down 3 flights of stairs, or even folding your clothes, just give it to Rinse. It’ll definitely save you some headache.
Name: J* M******
Date: 2017-11-06 19:52:09
Rating: 5
Comment: Rinse is super convenient and great at communicating!Although it’s only been a month, I haven’t had any problems with my clothes being damaged or horrible service (per other reviews I’ve seen on here)I just love how they text me in the morning to remind me I can get my laundry done/pick up on the same day, then upon arrival I get a text with my valet’s name, and then another text when they’ve arrived. The entrance to my house is not the easiest to get to but with the instructions that I give to the valet, they never seem to have a problem. It’s always such a breeze.They may not be the cheapest option but I would definitely use them again!
Name: j******* c*****
Date: 2017-11-06 19:36:05
Rating: 5
Comment: I’ve used for a couple of months now and I must say; I’m completely in awe with how fast customer service responds and how convenient everything is!I love how everything comes folded which I can easily just put in my drawer right away.Pros:-super quick customer service response-love how they can pick up at one address and deliver to a different address-so easy, all i have to do is text ‘y’ and someone comes the same day!Cons:Only window is 8-10pm, which I have to schedule around if I am going out, etc.
Name: S***** T***
Date: 2017-10-18 01:06:04
Rating: 5
Comment: Convenient and seamless experience! I like to use on weeks when I dont have time to do errands. Highly recommend.
Name: J***** C******
Date: 2017-09-19 04:26:26
Rating: 5
Comment: Great service! Clothes are folded neatly, and the pickup and delivery was simple! Also, I had a $20 bill that mustve come out of the pockets of my clothes that they made sure to pack in with my belongings!
Name: I** W****
Date: 2017-05-11 21:45:12
Rating: 5
Comment: Cool place to work. Provides great laundry delivery service.
Name: I*** G*********
Date: 2017-05-01 19:00:01
Rating: 1
Comment: NOT A DRY CLEANERS - Im sure this place does fine work, but it is not a dry cleaner. You cannot walk in and receive any service, it is for businesses only. The outside is not labelled and they do not do walk ins or individual cleaning of any kind.
Name: J** T*****
Date: 2017-01-16 02:50:43
Rating: 1
Comment: Unprofessional
Name: S***** R*****
Date: 2016-11-15 00:09:37
Rating: 1
Comment: Awful service. They lost ALL my clothes and have had terrible customer service. at roughly $75 per load of laundry, you want peace of mind knowing your clothes are in good hands. Heads up: with Rinse your clothes are not in good hands. Twice my clothes have returned with at least one article of someone elses clothing and the third (and final) time, they lost my clothes completely. Still waiting to see how their reimbursement procedure goes, but I am not counting on anything good. If you are considering using this service, just know there is a distinct possibility you will never see your clothes again.
Name: Y****** W*****
Date: 2016-10-14 01:25:59
Rating: 5
Comment: Great job
Name: C***** S******
Date: 2016-04-28 15:47:05
Rating: 5
Comment: Ive used Rinse for several years now and have been consistently impressed by their service. Their valets are helpful and friendly and its easy to communicate with the company if I need changes made.
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Name: C******* M
Date: 2024-07-06 20:48:45
Rating: 3
Comment: Rinse team please think about how you can be more sustainable. I dont like how wasteful they are with their bags - leaving them all about new apartments even though you havent signed up and dont want to. So you end up throwing away massive plastic bags as they wont take them back.