Mulberrys Dry Cleaners and Laundry
address: 244 Townsend St, San Francisco, CA 94107, United States
Phone: +1 415-546-0629
services: Service options: On-site services,
Accessibility: Wheelchair-accessible entrance, Wheelchair-accessible seating, Wheelchair-accessible toilet,
Amenities: Gender-neutral toilets,
Crowd: LGBTQ+ friendly, Transgender safe space,
Payments: NFC mobile payments,
Phone: +1 415-546-0629
services: Service options: On-site services,
Accessibility: Wheelchair-accessible entrance, Wheelchair-accessible seating, Wheelchair-accessible toilet,
Amenities: Gender-neutral toilets,
Crowd: LGBTQ+ friendly, Transgender safe space,
Payments: NFC mobile payments,
category: Dry cleaner, Laundry service, Tailor
rayting: 4
site: https://mulberryscleaners.com/san-francisco-bay/store/south-beach/
worktime:
rayting: 4
site: https://mulberryscleaners.com/san-francisco-bay/store/south-beach/
worktime:
| Day | Time |
|---|---|
| Monday | 7 AM–8 PM |
| Tuesday | 7 AM–8 PM |
| Wednesday | 7 AM–8 PM |
| Thursday | 7 AM–8 PM |
| Friday | 7 AM–8 PM |
| Saturday | 9 AM–5 PM |
| Sunday | 10 AM–5 PM |
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Name: S**** D******
Date: 2023-09-03 00:53:59
Rating: 1
Comment: The WORST experience with a dry cleaning service, ever. I dont normally post reviews but I think everyone should be warned to never entrust your clothing with this company. I bought this dress for a wedding in June 2023. I wore the dress ONE TIME (at said wedding) and dropped it off the next week for cleaning with Mulberrys. When I picked up the dress, it was completely ruined, with no hope of repair. I immediately called in to the store and spoke with the manager, who told me to drop off the dress so that they could open an investigation. Weeks went by. WEEKS. I called in multiple times each week and the manager was never able to come to the phone and did not once return my call. Finally I was told that I would need to call the cleaning facility where the actual garments are cleaned (which was the first time I learned that the clothes are not cleaned on-site). After calling the facility, I then received an email that my dress was damaged in the cleaning process. They offered me a $170 credit as a consolation.I explained to them that I had zero intention of ever using their services again and provided the receipt of my dress, which cost $350, and asked that they reimburse me for the cost of the dress they ruined. They continued to claim that their Terms and Conditions would not allow coverage of the full amount. We had to go back and forth for almost two months before I finally relented and agreed to a $200 check. I essentially PAID THEM $150 to ruin a dress, that they kept.I dont have time or energy to fight them anymore. And they know that. Its so shameful that they think this type of behavior is acceptable. Please, I urge you to read the countless other reviews of people like me (who have been wronged), and do not give this establishment your business. Their list of egregious behavior is easy to find online and I cant stand the thought of more people losing money to this scam of a company.
Name: C********* L******
Date: 2023-07-08 22:58:03
Rating: 1
Comment: I do not recommend for nice fabrics/ expensive items of clothing - This review is for a dressy, silk shirt that was dry cleaned at the Townsend St. Mulberrys location in October 2022. The entire shirt was severely faded after the service, and the spots I had identified were still there.When I dropped it off, I tried to explain the nature of the fabric, that it had never been dry cleaned before, that there were just a few spots that needed attention, but the woman who took my item didnt seem to take any care in noting these things down, to the point where she was cutting me off as I was trying to explain. I should have listened to my gut in that moment and NOT left this shirt to be cleaned. When the shirt was returned, I noticed the card attached had stain marked nowhere near where the actual stains were. The other side of the card hadnt been filled out at all. Perhaps if she had taken an extra minute to walk through the prompts on the card WITH me, the outcome would have been different. Very disappointed in the whole experience.
Name: J********* U***
Date: 2023-04-03 02:33:28
Rating: 5
Comment: I dont own an iron. I wear button-down shirts for work and even if I had an iron, Id have to watch a YouTube video to learn to properly press my shirts and thats not going to happen. Amanda is a new trainee at Mulberrys Garment Care in South Beach. She greeted me as soon as I entered and asked if I was dropping off the shirts I was placing on her counter. I said yes, and I also have a pickup. She asked my name and quickly found my order on her carrousel. I have a no-plastic-bag selection on my Mulberrys profile and Amanda noticed this with approval. I paid for my laundered and pressed shirts and Amanda thanked me kindly for my business. Amanda is a kind and appreciative sales associate and she quickly got my pickup and drop-off processed, sending me on my merry way with freshly pressed work shirts with a smile on my face. I highly recommend Amanda and Mulberrys Garment Care in South Beach!
Name: G** U*
Date: 2023-03-14 17:36:05
Rating: 1
Comment: My favorite jacket was completely destroyed by your service!! And cannot be fixed unless you put a huge patch! I am beyond devastated! Do you think you can just send the damaged item back to the customer with no acknowledgment??I am beyond upset and will never ever use your shady service!Your business does not deserve clients! We trust you with good work and in return all you do is loose items and destroy peoples belongings! Shame on you!! Before you lost my items and didnt even follow up after multiple emails! Clearly you dont care and respect your clients.I am done with your shady business!
Name: D**** G*****
Date: 2022-12-03 05:01:52
Rating: 5
Comment: So I was supposed to get my clothes today at 4 and because of a misunderstanding they were not available to do it, but the manager Aaron did everything even after shift to make it happen, very happy with the manager and how he deal with everything
Name: a***** k
Date: 2022-10-29 21:19:04
Rating: 1
Comment: Mulberry’s destroyed two of my favorite items of clothing. Stuck visible bar tags to the outer side of my jacket and pants, I asked for them to be removed, and this is how they were returned - with holes and stains. I am so disappointed. Use any other dry cleaner in San Francisco besides Mulberry’s.
Name: P******** Y* (*******
Date: 2022-06-06 23:16:20
Rating: 1
Comment: I don’t know where have my black coat gone. I went to this store several times and their service is OK, like 8/10, and this time I sent 2 items for alterations. That was 4/14. They said the job will be done on 4/21. I came by last week and only got my purse picked up, the girl in the front desk told me another of my item, a long black mix wool coat will be ready tmr. So I came back yesterday (approximate after 5 days from last time) and want to pick it up, the guy told me the service has been canceled? Ok so you canceled the service then where is my coat? He didn’t gave me the answer and seemed he didn’t know what is service been canceled mean, but he called his manager and told me the manager will contact the next morning. Today I didn’t receive any call from them, however, I called them 4 times today in 4 different times instead, no one answered the phone! That is totally fine if they don’t have the work done, but now I see is my coat is missing and no one even give me a call or explanation about this.New updates: Today is 6/6/2022, after almost 2 months, still no replies, no messages, no calls from anyone in the store. I emailed the address they listed below 2 weeks ago, I didn’t even get a word from that. I highly doubt if there is a person that responds to address this issue. I came to the store again one week ago, the guy said he will tell the manager to call me back the other day. Not surprised at all I didn’t get any call back. Don’t come to the store, this is what will happen to you if they lost your clothes.
Name: C** Z**
Date: 2022-05-26 03:28:21
Rating: 5
Comment: I asked for boxed shirts and didn’t expect this perfection. Thanks
Name: D**** T**
Date: 2021-12-28 16:18:32
Rating: 5
Comment: The store is really clean and they offer great cleaning service.
Name: S****** M*****
Date: 2019-07-22 00:47:09
Rating: 5
Comment: East
Name: D*** B***
Date: 2024-06-22 13:45:57
Rating: 5
Comment: Great option if traveling.They have a rush feature if you need service within 24 hours. They package your clothes in a nice to go bag too that’s worth keeping if traveling.All in all, they took great care of my garments… even the more delicate ones.Would trust and use them again! Thanks Mulberry!