Sterling Fine Dry Cleaners

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Name: T**** K*****
Date: 2024-06-03 22:01:48
Rating: 5
Comment: These guys know their stuff

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Name: F**** C***
Date: 2024-05-30 20:31:53
Rating: 5
Comment: Amazing service. Able to get all the stains from my clothes every time. The people are kind and super friendly.

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Name: B** S******
Date: 2024-05-22 20:29:32
Rating: 5
Comment: Great cleaning service. Very fast with both the washing and dry cleaning and will accommodate whatever pick up time you need.

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Name: J**** C***
Date: 2024-05-22 19:46:05
Rating: 5
Comment: Amazing services, best customer experience. I’ve always gotten my dry cleaning and tailoring done here.

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Name: M***** C*****
Date: 2024-05-17 21:34:51
Rating: 5
Comment: The staff in your company sterling cleaners Westwood are so wonderful

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Name: G***** E******
Date: 2024-05-06 23:21:51
Rating: 5
Comment: Omar was super helpful. Quick and thorough cleaning. Will come back soon!

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Name: M****** D***
Date: 2024-05-03 21:17:06
Rating: 5
Comment: Best cleaners in townStephanie and Omar!!!

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Name: J***** H******
Date: 2024-05-03 00:06:34
Rating: 5
Comment: Amazing service! Excellent cleaning!

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Name: K**** B******
Date: 2024-05-02 18:37:29
Rating: 5
Comment: Great experience - staff is friendly, helpful and efficient!

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Name: D**** B******
Date: 2024-05-01 00:46:26
Rating: 5
Comment: Great place! Excellent service and timing. We come here every time.

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Name: G*****
Date: 2024-04-30 21:08:13
Rating: 5
Comment: I love this place! The Pop Corn always great addition.

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Name: R M
Date: 2024-04-30 19:29:33
Rating: 5
Comment: Great place and always the best alterations!

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Name: M**** K*******
Date: 2024-04-30 18:58:08
Rating: 5
Comment: Great staff very helpful, clothes always come out perfect 🤩 👍🏽

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Name: M****
Date: 2024-04-24 19:53:03
Rating: 5
Comment: I used to use another dry cleaners closer to where I live for years. I moved out of town for 3 years and came back to a different cleaners in it’s place. It wasn’t what I was used to.Went looking for another one and found Sterling Cleaners. My second time using this place in three weeks and, to my surprise, it was the same staff and management from the one I went to for years!Great customer service and incredible attention to detail! Highly recommend!

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Name: J****** S****
Date: 2024-04-23 19:51:10
Rating: 5
Comment: Great spot.

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Name: P** S*****
Date: 2024-04-23 18:43:56
Rating: 5
Comment: Great service!! Friendly and knowledgeable.

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Name: X****** M*
Date: 2024-04-17 18:56:36
Rating: 5
Comment: Always come here to do my dry cleaning. People there are friendly, helpful, and professional. Omar is the best!

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Name: O***** W********
Date: 2024-04-16 21:24:17
Rating: 5
Comment: Went well

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Name: L*** J* M*********
Date: 2024-04-16 15:49:22
Rating: 5
Comment: Sterling Cleaners is the place to go for all your dry cleaning. The people there are very friendly and helpful especially Stephanie M.

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Name: S******** M*******
Date: 2024-04-14 17:38:00
Rating: 5
Comment: Quick service and exceptional work!

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Name: E**** R*****
Date: 2024-04-13 20:09:21
Rating: 5
Comment: Fast, reliable and worth the money.

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Name: S**** H*
Date: 2024-04-11 21:26:04
Rating: 5
Comment: I am very pleased with the services at Sterling Cleaners. They are accommodating with urgent situations and pricing. Their tailors are also very professional and knowledgeable. Highly recommend.

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Name: J** M******
Date: 2024-04-09 17:47:34
Rating: 5
Comment: Proud to be the route manager of all four locations. I’ve been with this company for close to 30 years now and they have never let me or my clients down.

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Name: N****** E*********
Date: 2024-04-09 17:38:44
Rating: 5
Comment: Best dry cleaner!! I work here and brought in my own clothes and the spotter was able to take all my stains out.

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Name: G***** N*****
Date: 2024-03-10 20:16:34
Rating: 5
Comment: Great service, high quality, and reliable. Donavan, Jose, and Adrian are great! Good people and high level of commitment to their craft.

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Name: F***** B***
Date: 2024-02-04 18:01:32
Rating: 1
Comment: I was Cut off in the street by one of there drivers he blocked the intersection and didnt care

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Name: A***** K
Date: 2023-09-30 17:40:05
Rating: 5
Comment: They take good care of your garments from cleaning to repairs!

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Name: V***** B*****
Date: 2023-06-15 22:49:32
Rating: 1
Comment: Terrible quality service. Sterling shrunk my suit and to point of it being unusable and refused to offer a refund or replacement cost.

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Name: D****** B******
Date: 2023-06-12 16:18:51
Rating: 5
Comment: The best. If anyone can fix a stain & pamper precious fabrics, its sterling. I trust them when Im afraid anyone else will mess it up.

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Name: G*** P******
Date: 2023-02-01 23:53:51
Rating: 5
Comment: Great service. The dry cleaning is very fast. They’ve gotten out every stain I’ve brought in. Abraham is amazing! He makes the errand enjoyable. The tailors are great too!

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Name: l*** R***
Date: 2022-12-24 01:23:02
Rating: 1
Comment: OMG I had one of the most traumatizing customer service experience here. I paid almost $150 for their “service”” to deliver my Burberry coat ALL STAINED, a coat that cost more than $2000! The employees were very aggressive and took NO RESPONSIBILITY whatsoever. Specially the guy with tattoos at the cashier. I felt so unsafe, i was afraid he was going to hit me. AVOID. AVOID.AVOID. You’ll regret it . These people are dangerous, they have no idea how to treat customers or garments. I really question how they could still be in business. Please go somewhere else.

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Name: S**** I
Date: 2022-11-12 19:06:18
Rating: 1
Comment: WARNING: LAWSUIT FILED WITH HIGHLY DISHONEST BUSINESS OWNER, DAVID YOLA. Real simple folks, this is by far the worst and most unprofessional dry cleaners in the Westwood area. OWNER DAVID YOLA DENIED RESPONSIBILITY for returning a$400 jacket PERMANENTLY DAMAGED with multiple large orange staining on the front and back of the garment caused by the dry cleaning process, this after failure to return dozens of calls/messages over a period of five weeks in a fruitless attempt at resolving the issue. My family and I would certainly have not tried this place had we bothered to read all the previous negative reviews online, do yourself a huge favor and take your cleaning to just about any of the other many dry cleaning options in the neighborhood. This establishments ownership and staff could literally care less about their customer satisfaction or basic ethical business practice. We have since been bringing our cleaning in to “Fault line cleaners” across the street, which has been providing excellent results and friendly service.

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Name: D**** L******
Date: 2022-10-01 22:48:44
Rating: 1
Comment: Sadly going to have to give them a one star. When I first used them months ago a woman was raging that they lost her dress. I should have trusted my gut then but decided against it.After the third time using them, they lost a polo. A $200 polo at that. They claimed there were only 8 items. There were 9.I don’t know who to blame for their sloppiness. But I can say now with certainty you will lose an item or two with themShame because their quality on the three services was good.But lying? Big pass for me. Go across the street.

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Name: J***** G W*********
Date: 2022-09-21 19:51:02
Rating: 5
Comment: Always professional and willing and capable of handling the most challenging of projects‼️

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Name: G**** A********
Date: 2022-08-05 04:10:27
Rating: 1
Comment: Tailor is very rude and unprofessional. Insisted I get my garment dry cleaned before he would agree to hem it. It was a brand new pair of slacks with tags still on. That guy is crazy! What a jerk. Do not go here. Terrible service.

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Name: S**** D*********
Date: 2021-12-31 17:35:04
Rating: 1
Comment: The most overpriced dry cleaners Ive ever been too. Ive never been charged so much for dry cleaning. I had 12 items and they charged me $260 for cleaning 12 things. Ridiculously over priced. Avoid at all costs.

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Name: J**** S****
Date: 2021-10-26 04:24:35
Rating: 4
Comment: Good but pricey. You get what you pay for

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Name: A**** M*******
Date: 2020-06-25 07:04:05
Rating: 5
Comment: Very good...pure quality and the owner is very friendly

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Name: M***
Date: 2020-04-17 17:22:33
Rating: 5
Comment: Extremely professional and highest quality referring to handling very fine materials and overall cleaning including restoration id needed.

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Name: S****** P*******
Date: 2019-11-27 00:42:15
Rating: 5
Comment: Great cleaners. Cost more than some but you get what you pay for. Very pleasant and professional staff. Do a beautiful job with mens dress shirts.

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Name: C***** T******
Date: 2019-09-21 19:58:16
Rating: 1
Comment: Do you not do any business with these people highway robbery took three cotton dresses wanted to charge me $85!!! Got them down to 60 the worst not honest people!!! Last time I took five cotton dresses they charged me $30 absolutely disgusting human beings .

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Name: P***** V*****
Date: 2019-08-04 04:36:34
Rating: 5
Comment: They really care

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Name: C****** K*****
Date: 2019-07-13 23:59:44
Rating: 5
Comment: Took my Wedding Dress and a few of my husbands dress clothes with some drink and major dirt stains. All of them came out great and we received a couple promo codes which made it reasonable.

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Name: F**** G****
Date: 2019-06-08 23:41:18
Rating: 1
Comment: Horrible service. They took weeks to dry clean for a shirt they told me will take 3 days and made me go down there 5 times just to tell me they cant find it. No one in the establishment had any idea what was going on. In the span of those 5 times I was approached but NO manager or owner or anyone taking charge. Charged me 3x what anywhere else would (thought the service would be better for my upper scale clothes).Atrocious! I even took up on their recommendation for extra care for my clothing because of their name and experience, yet finally when I did get my clothes back it was much after I needed to wear them.I will not return to this establishment and will deter my friends and family to do so as well.The worst part is that every time Id come down and they couldnt find it, theyd call me an hour later to tell me its ready for pick up the next day. Guess what happened when I went back the next day!?

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Name: I*** J****
Date: 2019-05-14 19:10:43
Rating: 1
Comment: Promised next day, but order was not ready. Had to come back 2 more times. Second pickup didnt have all the items. They are also expensive. Fell way short of master cleaner promises. Unfortunately I would not go back.

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Name: S***** & Z*****
Date: 2018-12-22 01:46:09
Rating: 1
Comment: This was my first time at this cleaner. I had a suit, a wedding dress and an expensive hat cleaned... well the hat came out from dry cleaners missing a part, which I mentioned as soon as I saw it, and the dress was delayed by several days when I came to pick it up. I said: no worries! Ill come back in a few days, but pointed out that the hat was missing a ribbon which was the main part. The employee swore to me they were going to find it, so I left my items with them. Came back a few days later - still no ribbon. I was a little worried at that time but was told by an employee that they were going to get a manager involved and figure it out - or fix it. I was going to leave my items there but he convinced me to take them with me. He swore about their customer service.And I am an idiot. I paid for all of my items and picked them up. And gave them another item to clean. Well... today I came again (no call from the manager at this point) and asked about the ribbon. Guess what? No notes in the system about this at all!!! The other guy whose name is PJ Nazari pretended out notes in the computer.Poor girl who was working the front desk today (and who unfortunately had to deal with me blowing up) said the same thing: Im going to have a manger call you tomorrow. Needless to say, I told her I didnt believe her. I did not pick up my item. I will attempt to call every day. But I have a feeling this business is a a scam. Like other reviewers said: they buy their yelp reviews.

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Name: K******
Date: 2018-09-11 20:29:52
Rating: 1
Comment: Worst consumer experience of my life, bar none. I asked for upfront price quotes and then returned to find theyd overcharged me by over 100%. When I asked for correction, they repeatedly gave me the run-around, then laughed at me and hung up when I called.As another reviewer correctly noted, they have a running streak of complaints with BBB, Google, Yelp, and have been sued many times. I do not personally believe any of the positive reviews on here are authentic; that these folks are still in business represents a failure of something -- capitalism, the law or just public information.Do not, under any circumstances, do business with these people.

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Name: A**** A
Date: 2018-05-01 01:02:00
Rating: 1
Comment: They did not explain the prices and overcharged me significantly. Always ask them the exact charge and make sure to get a written quote from them at the time that you are giving them your apparel if you have no other option but using them. They used a dirty technic to overcharge me and it seems they are counting on extra dollars coming from their hidden technics . Will never put step in their shop again .

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Name: S**** G*******
Date: 2017-08-25 22:22:48
Rating: 3
Comment: Pricy but it is a full service place.

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Name: E*** R********
Date: 2017-07-15 19:50:45
Rating: 5
Comment: Regularly been going to this cleaner for about a year now. Have never had any issues. People are friendly, they get you in and out quickly, and always do a great job with cleaning and pressing. Usually get shirts done, price is pretty good. Have gotten pants done a couple of times, a little bit pricier but so far the value has been worth it. Never had any alterations or repairs done, but plan to have some done in the near future and will update. They will also clean shoes / sneakers / Ugg slippers!

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Name: A**** N**
Date: 2017-07-08 06:37:42
Rating: 5
Comment: Best in west BEVERLY

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Name: J*** W*******
Date: 2017-06-20 03:27:48
Rating: 5
Comment: Its a real relief to take my valuable black tie clothes tonSterling Cleaners and know they will be treated gently and with expertise. A top needed attention and they talked to me about it. Phils knowledge about silk was very impressive as well as reassuring. Sterling Cleaners are experts. They are a pleasure to work with.

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Name: F***** Q****
Date: 2017-04-20 02:55:46
Rating: 1
Comment: Do yourself a favor and never try this place. I left three pants in this store because other places were closed on easter. They charged me almost 17$ for each with a mediocre service. When I asked for their price list, they showed me a list with many asterisks. When I asked what those asterisks are they said this is our price variations depending on the fabric. So they charge you whatever they want. I had three banana republic cheap pants btw.Look at all these negative reviews and never try this place.

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Name: T***** m*****
Date: 2017-04-19 21:25:44
Rating: 1
Comment: $92.00 to clean 3 basic dresses? I dont know who they think they are to charge that much. I will NEVER come here again...ever.

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Name: K** S****
Date: 2017-04-03 11:41:29
Rating: 5
Comment: Solid dry cleaners. A little high on the prices, but worth it for your more expensive clothing.

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Name: M***** L**
Date: 2016-08-30 00:44:17
Rating: 1
Comment: AVOID AT ALL COST. Destroyed $2,500 Black Blazer (faded and shrunk) and then they tried to fix by dying the blazer back to original shine which was never shiny from the beginning.This cleaners has a running streak of complaints with BBB, Google, Yelp, and has been sued many times.-Ed

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Name: E**** R*****
Date: 2016-02-19 20:32:56
Rating: 5
Comment: Sterling cleaners rocks!!! I needed shirts and some jeans clean for the weekend. They had it all ready to go.

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Name: C******* C**********
Date: 2015-11-11 19:47:19
Rating: 1
Comment: Unfortunately I cant give negative stars. I sent a $900 shirt entrusted to them with specific instructions of leather detail around the edges; which other cleaners have been able to do on other shirts. The leather was completely ripped up, torn and destroyed. Over the course of several months they refused to pay me back, but they did say they were going to try and fix it. After five months they said they would pay me back. The owner, Ive been speaking to, now will not return phone calls, has the shirt, and refuses to send any money. If you have anything of value, do not send it here***** So unfortunate & disappointing.After I filed in small claims, the owner called to resolve in exchange for me taking down my reviews. To no avail, he has since disappeared yet AGAIN.

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Name: T****** S*********
Date: 2015-10-11 20:41:31
Rating: 1
Comment: This place is HORRIBLE! Took a shirt in, they said they would have it same day, as it was important and needed to be worn the next day. The owner called me and said that because the electricity went out, I couldnt have it for 3 days. I said, Well, I need it dirty then, and thats no excuse... the electricity was out for an hour. FINALLY after prodding, he said, Actually we just forgot to give it to the laundry service. I ended up getting the shirt same day because they went to get it, but then when we went to pick it up, they said their system was down so we couldnt have it. My husband said, YOU WILL GIVE ME MY SHIRT and I couldnt care less what your issues are... you cant hold my shirt hostage. Not to mention they are triple the cost of any other cleaner Ive been to.

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Name: J**
Date: 2013-09-12 02:04:43
Rating: 1
Comment: Incompetent and irresponsible. They ruined an expensive dress (I wore it just once,) and the owner David denied responsibility and refused to refund the damages. So run from this ghetto cleaner if you want your clothes to remain intact - i.e., w/o holes, or dyes running.Unbelievable that they call themselves a high end dry cleaner. Never coming back.