Santos Tailor Shop & Dry Cleaning

address: 11319 Massachusetts Ave, Los Angeles, CA 90025, United States
Phone: +1 424-273-4155
services: Service options: On-site services,

category: Tailor, Dry cleaner
rayting: 4.3
site: http://losangelestailoringservice.com/
worktime:
DayTime
Monday8:30 AM–6 PM
Tuesday8:30 AM–8 PM
Wednesday8:30 AM–6 PM
Thursday8:30 AM–6 PM
Friday9 AM–5 PM
Saturday9 AM–2 PM
Sunday9 AM–1 PM



Name: K*** D*****
Date: 2024-06-03 22:14:25
Rating: 1
Comment: Shrunk all of the sweaters and shirts I took in for dry cleaning. The owner refused to provide any form of compensation or settle, even at amounts that were half the value of the ruined clothes. This prompted a months long saga wherein I had to file a small claims case, get a lawyer to write a demand letter (at personal expense), and visit the shop several times to argue my case (in addition to having to try on the shrunken clothes multiple times for Santos, at his insistence). The owner made a habit of lying to me through this process and behaved disreputably. Only after huge burden and stress did owner eventually settle for less than half the value of the clothes. This result came about only after a lawyer got involved (at significant expense) and it became clear to Santo/owner that he would be forced to pay more if we went to court. I highly advise you find a less shady place to do business.
Name: K**** S*********
Date: 2024-05-22 00:49:27
Rating: 5
Comment: 5 stars for Santos 🌟 the team went above and beyond to help me get my wedding dress the perfect fit for my body! Highly recommend this place.
Name: E******** J******
Date: 2024-04-21 22:11:30
Rating: 1
Comment: Do not go here! I took a dress here for basic dry cleaning. It was returned to me with all the embellishments hanging by a thread. What’s worse is that it looks like they saw the embellishments come off and attempted to sew it back on which made it even harder to fix. And when I came to pick it up they didn’t mention anything! I only saw it when I got home. They have ruined my $500 dress.
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Name: L** A*
Date: 2024-03-29 23:18:29
Rating: 5
Comment: Best Tailor Shop in West LA! Very kind people and fast service. My dress was altered in just a few hours with professional input. I will definitely be back!
Name: k**** a**
Date: 2023-08-09 05:43:26
Rating: 5
Comment: Santo fixed my dress perfectly and was very nice.The only thing that could improve was the price but he still put a lot of attention into his work. So I am happy with the service.
Name: Z****** P****
Date: 2023-07-21 23:24:22
Rating: 1
Comment: Unreasonable price increases & unwilling to negotiateWent in December 2021 to hem a dress- was quoted $19 on Yelp. Was charged double because it had a liningWent in yesterday with a mid length summer dress- no lining- was told $50 for a hem.Go half a mile down the road to Sage Cleaners -$20 for a hem.
Name: J****
Date: 2023-04-19 19:01:09
Rating: 5
Comment: Very helpful and friendly!!
Name: C**** S****
Date: 2023-02-16 00:59:55
Rating: 2
Comment: I had my bridesmaid dress hemmed and was not told in advance that the price would be doubled because theres a lining. When picking it up I nicely said that it wouldve been nice if I was told in advance and he had the audacity to ask me if I had asked....how would I have known to ask if itd be double in price
Name: P**** L****
Date: 2023-02-01 19:59:12
Rating: 5
Comment: Kind and no issues!
Name: S******** C****
Date: 2022-11-23 20:14:23
Rating: 1
Comment: I asked if they could reattach some logos/crests that had peeled off on a vintage jersey. I was shocked by the lack of care they put into it. It looked like a 2 year old had glued them on, with dried glue seeping out from the sides, and encrusted on the logos, smudged on the fabric. I asked them to fix it and they said they couldn’t. I went home and did my best to fix it myself with some acetone. (I wish I had taken pictures of it before I fixed it). Charged $40 still for something I could’ve done better. Won’t make the mistake of going here again.
Name: A*** A
Date: 2022-10-30 15:47:07
Rating: 1
Comment: They steal your CC number.Twice now I have had fraud on my card after paying for services at Santo’s. This has never been an issue for us. Very sad : (
Name: B**** P****
Date: 2022-10-24 16:17:50
Rating: 2
Comment: I have used this tailor several times and have liked their work, but recently theyve gone completely overboard on prices. To fix a single belt loop, they wanted to charge $15. I went to a place down the street that did it for $5. Guess Ive found a new tailor!
Name: M****** W*****
Date: 2022-10-19 18:05:09
Rating: 5
Comment: My suits look perfect, what can I say?
Name: H**** G****
Date: 2022-08-09 23:16:53
Rating: 1
Comment: Quality is so-so and caught when trying to overcharge me. Won’t be back.
Name: S** J****
Date: 2022-08-05 13:57:15
Rating: 1
Comment: Permanently ruined several viscose items by seemingly washing them and not dry cleaning as requested and paid for
Name: F******** M******
Date: 2022-04-22 03:44:06
Rating: 5
Comment: My favorite tailor shop! I’ve taken 4 bridesmaid dresses and other items in the last 6 months and they nail it every time! Amazing service always.
Name: Y**** H*
Date: 2022-02-28 04:53:15
Rating: 5
Comment: Good service, reasonable price.
Name: o**** E********
Date: 2021-11-08 18:41:14
Rating: 4
Comment: Good service and plenty of parking on the street.
Name: R****** D*******
Date: 2021-08-27 23:43:08
Rating: 5
Comment: I brought in my wedding dress for tailoring this morning, and was so pleasantly surprised by the patience, professionalism, and positive attitude of everyone in the shop!! This is a terrific little hidden gem, and I cant wait to see the finished results :)
Name: M**** F******
Date: 2021-06-22 01:49:06
Rating: 5
Comment: Good tailoring and dry cleaning at a reasonable cost!
Name: J******
Date: 2021-06-11 19:30:49
Rating: 5
Comment: Santos is amazing!! I always take my suits here and he always does a fantastic job. I’ve taken my suits to downtown but they don’t even match Santos skills.
Name: R***** P*************
Date: 2021-04-08 22:31:05
Rating: 5
Comment: I used them for dry cleaning and my stuff came out great!
Name: D** P****
Date: 2021-03-28 03:21:24
Rating: 5
Comment: I come here for dry-cleaning and Ive had a suit altered here. No complaints.
Name: d**** p***** u****
Date: 2021-02-06 21:57:09
Rating: 5
Comment: Very nice service
Name: B****** K**
Date: 2020-07-04 01:12:33
Rating: 5
Comment: Best tailor I’ve ever been to! Best turnaround times, best prices, and best of all his work is FLAWLESS! Don’t waste your time anywhere else. Come to SANTO’S TAILOR SHOP & DRY CLEANING!
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Name: M******** W*****
Date: 2020-06-23 14:19:47
Rating: 5
Comment: This place is wonderful. Very kind people and here are 2 above and beyond stories of their service:My boyfriend had to go back into the office today and tried on his dress pants Sunday night after months of only wearing lounge pants only to realize that his dress pants were uncomfortably tight. They were closed but I messaged on google to see if they could do same day alternations for Monday and they quickly responded and said yes. I dropped 2 pairs off at 10am and by 2pm they were altered! My boyfriend is comfortably wearing his pants today.Another time I was picking up dry cleaning when I realized there was a hole in the butt of my dress I was currently wearing. I was able to change into my long coat and they mended my dress right then and there and then I changed back into it in the shop.
Name: R*** P*****
Date: 2020-03-08 21:34:24
Rating: 1
Comment: I had an elbow hole in a cardigan and went to Santos for elbow pads. The elbow pads themselves ripped less than a month after getting them. When I went back to Santos he said I could either pay for new elbow pads or I could pay to have him sew the current ones, even though he had sold me ones that didnt last a month. Instead, I went somewhere else with better quality products and better customer service.
Name: G******* M******
Date: 2020-01-07 04:24:46
Rating: 5
Comment: Santo and his team are highly skilled in keeping you looking super fresh in clothes perfectly tailored to your body. I recently lost inches and needed a ton of items fixed. Reasonably priced, and quickly completed! Highly recommend!
Name: N**** A****
Date: 2019-10-11 19:37:35
Rating: 5
Comment: Really good and cheap job. They are also fast a reliable
Name: R****** P****
Date: 2019-10-03 01:09:49
Rating: 5
Comment: HIGHLY RECOMMEND!!Came in to have a two-layered dress hemmed. Not only was he extremely kind, he got the job done fast! Ill definitely be coming back here to have more clothes altered.
Name: S*** R*********
Date: 2019-09-18 18:22:05
Rating: 5
Comment: Its tough finding an affordable tailor/dry cleaner on the west side. After doing some research and trying them out a couple of times, I am happy to report this is my go-to place.Great and friendly service, and its nice to support a local small business.
Name: F N
Date: 2019-07-27 17:03:37
Rating: 5
Comment: Very good tailoringSantos knows his stuff
Name: E**** N***
Date: 2019-02-01 17:50:28
Rating: 5
Comment: I went to fix my wedding dress and a dress for my mom a couple of weeks ago. Both look beautiful!It was easy to explain what I wanted to change from both dresses, and also his suggestions were very helpful.Fast service & great work!
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Name: J***** P***
Date: 2018-11-20 20:38:27
Rating: 5
Comment: Super positive experience, will definitely go back for future tailoring needs.
Name: E******** C****
Date: 2018-10-26 02:43:54
Rating: 5
Comment: I found Santos on a Sunday when no other tailor was open; he made my mother of the bride dress more flattering in a few days and dry cleaned and pressed a lot of clothes for my trip for my daughter’s wedding, again with only a few days notice ... I could not be happier! I will go back for sure.
Name: M B**
Date: 2018-09-15 16:48:36
Rating: 5
Comment: He is a great tailor! The dress I brought in fits like a glove and prices were reasonable. My husband brought a suit that looks wonderful on him. 10/10 would recommend!
Name: J**** L***
Date: 2018-08-16 22:05:58
Rating: 5
Comment: Friendly service with reasonable prices!
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Name: K**** S*******
Date: 2018-03-29 15:32:43
Rating: 5
Comment: Santo did a beautiful job on my bridesmaids dress for my sisters wedding. He did a hem at the bottom, shortened the straps, and took it in on the sides and it all came out great. He was extremely nice and professional, my dress was ready in 2 days, and all at a great cost! I am going back to him for all my tailoring and dry cleaning. Hes the man!
Name: n*** j****
Date: 2018-01-25 00:54:46
Rating: 5
Comment: If you are a working professional and need to have your prized clothing tailored look no further!! This is hands down the finest concierge tailoring service!! Prices are very reasonable!! Santos is THE BEST!! He provides next day service, precise tailoring, is extremely kind and professional. He will come to you, take your measurements and will provide you with your items next day punctually at the time he promised you! Wow!!! I will be a customer for life and you should too!!
Name: R***** J****
Date: 2018-01-02 17:13:47
Rating: 5
Comment: Good service much better than most places.
Name: K***** J****
Date: 2018-01-01 23:48:21
Rating: 5
Comment: One of the best tailors Ive ever visited! One of the most good tailor that I visited!
Name: E**** M*****
Date: 2017-08-29 01:47:35
Rating: 5
Comment: I have used Santos Tailor shop for 2 years now. I have been very satisfied and happy with his work. Before Santos I had tried many places but none that had Santos experience and sense for trends in Mens suit. Santos is very polite, punctual and competent. He even comes to the office and picks up and delivers it. If you are looking for a professional, Santos is your guy!
Name: J****** G*******
Date: 2017-07-20 03:44:25
Rating: 5
Comment: Great customer service received. Excellent work never have I ever found such a great tailor. Must be the best tailor out there. Very professional. Very friendly. Excellent service overall.
Name: D***** P*****
Date: 2017-05-30 16:34:00
Rating: 5
Comment: I always get the best customer service! and, he does a great job. Santos tailor was recommended to me by a friend. He listens carefully in what you need. Prices are very reasonable. Ill definitely keep Santos tailor shop as my go-to for tailoring!
Name: E******* C*******
Date: 2017-05-30 05:17:54
Rating: 5
Comment: Excellent seamstress
Name: D***** F*****
Date: 2017-05-30 05:06:42
Rating: 5
Comment: Very good tailor, he fixed me a gala dress that was big and he left it to my size, excellent work
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