Rinse - Laundry & Dry Cleaning Delivery

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Name: V******* S****
Date: 2024-05-17 17:33:39
Rating: 1
Comment: STEER CLEAR. This was among the worst experiences Ive ever had in terms of lack of transparency, lack of communication, and overcharging.Will never be using this service again and strongly warn others not to as well. I should’ve read more reviews before giving them a try, it seems.You will likely see a promo for free pickup / delivery (I wouldnt have even considered this service as every other in this area has free pick up and delivery) — it’s a lie.I called specifically to ask about fees and get a quote for my all-in cost, which when a rep finally answered (after no-answers and the call dropping), all I was told about was the cost of the comforter I was having washed and that the first time us discount would be applied. I left the call understanding my all-in cost to be roughly $25.I am positive I did not select rush delivery as, again, I was not interested in adding any more costs to this and it wasnt an urgent request. Though I received NO email or text communication confirming exactly what Id ordered, another example of horrible comms and no transparency, texts about my pickup indicated the 3-4 day turnaround time, which makes me positive I didnt select anything about rush delivery. BUT I was charged for it.I will just reiterate that I received NO confirmation or recap of what exactly I ordered, which I was frustrated by as, again, I was extremely concerned that I was going to somehow be overcharged as I received NO estimate of costs in submitting my order and was therefore only going on the word of your customer service rep.I then received a bill which included some bogus service fee (which was not communicated anywhere on the checkout page, site, or nonexistent order confirmation) a delivery fee (which to my knowledge there was none) AND a rush fee (which I know I didnt request) - all of which cost MORE than the actual item!!!Not to mention this total was more than any other vendor in the area wouldve charged me to get this done, which, again, I did research extensively and specifically chose to use Rinse BECAUSE it was less than all the others … little did I know that was only because so many fees were hidden and tacked on without my authorization.JUST DONT!! Save yourself the headache and treat yourself to a gourmet dinner with the money they’ll (over)charge you.

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Name: g*** l f****************
Date: 2024-05-16 03:49:11
Rating: 5
Comment: Rinse came at a time that I really needed help after washer/dryer combo broke down for a while and clothes piled high. I like the laundry process and it works out and very flexible with the customers time. Great work every time.

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Name: P***** C*******
Date: 2024-05-15 21:13:27
Rating: 5
Comment: Quality workmanship and professional customer service.Always available . Will continue to utilize 🤩

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Name: J** W*******
Date: 2024-05-11 01:08:18
Rating: 5
Comment: Top notch from the start to the delivery! All of my items are ALWAYS perfectly laundered, neatly folded, sent back in my own assigned sturdy bags, and carefully delivered to my door!! Communication is an open door! Great people! Great business! XO

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Name: T**** P***
Date: 2024-05-08 22:06:56
Rating: 5
Comment: Rinse has been an incredible help in my business journey. Dry cleaning prices are very competitive and the laundry saves me so much time. Always reliable and helpful and well done. Thank you Rinse!

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Name: J**** R******* I**
Date: 2024-05-04 16:54:48
Rating: 5
Comment: Them Rinse People knows clothes cleaned and fresh Will make the difference all the time...

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Name: L******* S*****
Date: 2024-05-01 19:16:11
Rating: 5
Comment: Excellent friendly service. My laundry is perfectly clean and nicely folded. Can’t recommend highly enough.

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Name: T****** S**********
Date: 2024-04-20 01:40:12
Rating: 5
Comment: I love rinse so much!11 such a lifesaver I love rinse so much !11 it’s so helpful Tristan suellentrop

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Name: M*** V******
Date: 2024-04-20 00:21:49
Rating: 5
Comment: Very professional company, excellent customer service and replies very quickly to any questions and always keeps you posted with delivery pick los⁶ and drops off.Matilde (Maty) Verbera

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Name: T***** N****
Date: 2024-04-19 02:05:45
Rating: 5
Comment: Always simple, always clean! I trust my entire closet to Rinse and they come through for me every time!!

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Name: A*** C*******
Date: 2024-04-19 02:02:44
Rating: 5
Comment: Convenient, high quality service and great customer service. They fold everything so good! My family has been a customer for 8 years. Andy Campbell

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Name: J*** G
Date: 2024-04-18 23:59:16
Rating: 5
Comment: Switch to Rinse from Suds n Duds. Appreciate the subscription service Rinse Go as it removes the added fees, unlimited pick ups, and delivers clean clothes back in 24 hrs. Customer service is great if you do need help. Great options available online or through the app. Best part is the text communications: reminders, status, delivery window or reschedule capabilities, and real time updates when driver scans in bags. Competitive prices. Great service. Clean and friendly drivers. Biggest drawback is late pickup or drop off windows because of where I am on the route. Recommend

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Name: D**** L***
Date: 2024-04-18 23:24:34
Rating: 5
Comment: I have been with Rinse for a number of years … they are professional and willing to help in every situation. I highly recommend Rinse to anyone that requires their expert services ….Rinse goes above and beyond the call of duty.Thank you, Donna

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Name: L*** A***
Date: 2024-04-18 22:27:55
Rating: 5
Comment: Nothing better than freshly folded, clean clothes.

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Name: m******* l****
Date: 2024-04-18 22:27:03
Rating: 5
Comment: I love rinse. They are honest. Every time I have left something in my pockets they put it into a small white bag for me. I have left $100s of dollars in my pockets and I get it back. Not to mention it’s always clean folded and so prompt. Their tailor service is top notch. I needed a new zipper and it came back perfect.

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Name: C*** R******
Date: 2024-04-18 21:52:15
Rating: 5
Comment: Rinse is what I’ve been missing all of my life. I dislike laundry duty. Rinse has my back and delivers with care!

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Name: J**** S*******
Date: 2024-04-18 21:47:58
Rating: 5
Comment: The very prompt and very reliable and my clothes come back sparkling clean 😊Thank you!

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Name: J*** M*****
Date: 2024-04-18 21:45:04
Rating: 5
Comment: I love the ease of RINSE! I used to hate lugging my clothes to laundromat but now I just have to lug it to my front door! They’re always quick to return clothes and everything is folded so nicely when it comes back. I will continue to use them!

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Name: C*** B******
Date: 2024-04-18 21:37:26
Rating: 5
Comment: Perfect

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Name: A**** C********
Date: 2024-04-18 21:34:57
Rating: 5
Comment: Very convenient when you’re too busy and everything always comes back in perfect and cleaner condition might I add? ;)

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Name: C**** N***** M*****
Date: 2024-04-18 21:28:52
Rating: 5
Comment: Ever since I started having mobility problems, I needed a way to get my laundry done and Rinse does all of the work. Even now that my mobility is improving and I have a small in-unit washer/dryer, its still the easiest way to do large amounts of laundry like sheets and towels.

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Name: M* M
Date: 2024-04-17 19:45:28
Rating: 5
Comment: Rinse is one the BEST things to happen to me in recent years. As a founder and a mom, my time is so stretched that getting back these weekend hours to finally have the energy to spend time with the little ones has almost brought me to tears.Love Rinse, Love the convenience, Love the reliability, and it is an amazing help for my anyone out there with limited time, and an adhd brain that makes them love cleanliness but hate the process of having to do laundry.Amazing Service! Highly Recommended!

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Name: K***** W******
Date: 2024-04-16 18:55:25
Rating: 5
Comment: Rinse has change my life when it comes to laundry. I have never looked more forward to laundry day before being introduced to them. I have an organized closet with a perfect fold thanks to this service. I have more time to enjoy my day and enjoy the things I love to do and now thanks to Rinse putting my clothes away is one of them.

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Name: J**
Date: 2024-04-15 05:29:08
Rating: 5
Comment: You had me at RINSE. To the best dry-cleaning & laundry service company Ive had the pleasure to work with. From the CEO and through to the service & delivery teams, Rinse built their company for the customer rather than just the consumer. Bravo, and wishing Rinse a lifetime of dirty laundry!!!!!!

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Name: A******* G****
Date: 2024-04-12 18:08:38
Rating: 4
Comment: Great experience until my card was wrongfully charged. The rinse repeat plan is really worth it though.

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Name: S**** T*******
Date: 2024-04-11 22:46:25
Rating: 5
Comment: Rinse is so convenient for those weeks I run out of time to do laundry! I love that the subscription has the flexibility to schedule a pickup at any time. I was worried about sending my laundry out at first but Rinse is great. I havent had any issues.

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Name: S******* R********
Date: 2024-04-11 21:31:59
Rating: 5
Comment: Rinse has CHANGED my life! They are fast, efficient, and go the extra mile with customer service. I’ve been using them for over a year & have never once had a bad experience. They make it beyond easy. Plus their extra services are affordable and trustworthy.

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Name: T**** S** P*****
Date: 2024-04-11 21:30:25
Rating: 5
Comment: The best service, super convenient and always incredibly friendly.

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Name: M******* R******
Date: 2024-04-11 21:01:31
Rating: 5
Comment: Very happy with Rinse service! We gift ourselves one bag a month and are so grateful to relieve the burden of laundry. Everything is via text so it’s extremely easy and always on time.

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Name: C****** F*****
Date: 2024-04-11 21:00:17
Rating: 5
Comment: I have not had one issue with the service. They are super responsive, on time and have a great system for communication. I appreciate the service because you can be flexible with changes. Since they changed their policy, there are no hidden fees. It is definitely worth a try!

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Name: J******* J* C********
Date: 2024-04-11 20:43:59
Rating: 5
Comment: Where have you been all my life?! I love Rinse. Clean, folded, CARED FOR clothes. Delivered?! Amazing. I’m in love.

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Name: H***** T*****
Date: 2024-04-11 20:41:05
Rating: 5
Comment: Rinse makes our lives so much easier!! I would sign up for this ten times over- highly recommend

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Name: C******* P****
Date: 2024-04-11 20:16:17
Rating: 5
Comment: Rinse is a great service. I have been using their laundry service since 2018. The customer service is fantastic and the reliability of the service keeps me coming back.

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Name: D**** G*****
Date: 2024-04-10 16:46:08
Rating: 5
Comment: I run a furnished rental and I needed a laundry service that would do it all - sheets, towels, comforters - without hassle and without charging all kinds of additional fees! I love that Rinse is so easy to schedule and that they will wash everything that fits in the bag for a flat fee. Sometimes I have guests staying for months, so it is convenient to be able to pause my subscription without losing out on rollover bags or credits. The overnight service is also extremely handy when I have only a day between guests. Overall it has been a great experience and has worked very well for my needs.

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Name: L***** S****
Date: 2024-04-09 16:56:56
Rating: 5
Comment: Getting my life back after twins has been no joke and Rinse has helped me!! I have 2 times the stains and 2 times the laundry. At least I dont have to wash 2 times the load of clothing?! Thanks, Rinse!

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Name: M***** W*****
Date: 2024-04-09 03:43:23
Rating: 5
Comment: I have been using Rinse for a few years now. What a great service! They really make things easier with their simple pick up and drop off . My items always come back clean and labeled, whether they are dry cleaned or washed. They have saved me so much time and have become a regular part of my household routine. I would recommend to everyone!

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Name: V**** L*****
Date: 2024-04-09 03:05:43
Rating: 5
Comment: Always on time for both pickups and delivery, super responsive and friendly customer service, great quality cleaning, reasonable pricing.

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Name: S****** S**********
Date: 2024-04-09 02:32:07
Rating: 5
Comment: I don’t have a washer and dryer in unit so I have been using rinse for the past few months and really love the service. Great communication with the team and all the laundries always come back clean and well folded

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Name: P*** B******
Date: 2024-04-09 01:10:44
Rating: 5
Comment: So convenient honestly especially for bedsheets because my apartments washers and dryers are so small. You can get your clothes and things back the next day!

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Name: J****** P****
Date: 2024-03-08 04:57:44
Rating: 1
Comment: Y’all messed up my order so bad! I only signed up because I was super stressed and exhausted. My towels, sheets, sweatpants, underwear, socks etc. were all dry cleaned. They were supposed to be washed and dried not dry cleaned. Common sense should have kicked in somewhere. I at least should have received a phone call to clarify. It was just stupid to dry clean thongs and socks etc. I feel so violated. Everything that was dry cleaned now has to be re-washed. This was supposed to be stress free, and it has been a complete nightmare. To top it off you lost 2 of my socks. Rightfully so I received a full refund. Again, common sense should have kicked in when the total bill amount came out to $585!!!! That’s like half of my rent. Who would spend that much money on dry cleaning underwear and towels? And another thing my whites seemed like they were washed with the darks. And they didn’t smell clean or fragrant at all. This was a terrible experience and I will never do business with you again. I should sue for mental anguish and distress. You should be paying me for pain and suffering.

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Name: k**** z
Date: 2024-02-22 17:43:56
Rating: 5
Comment: Great service! Using Rinse is saving me so much time with this LA traffic. My garments come back spotless and very neat. Always satisfied. Thank you Rinse

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Name: C***** W********
Date: 2024-02-12 23:53:43
Rating: 5
Comment: Good service- they did a good job and communicated well.

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Name: L****** K******
Date: 2024-01-31 01:08:50
Rating: 5
Comment: Laundry takes so much time! And Im not particularly good at it. Having other people do is one of the best things I spend money on.

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Name: M E (***************
Date: 2024-01-19 07:13:54
Rating: 5
Comment: These guys are amazing! I use the Rinse Repeat+ service and its been a life changer. I have a lot of clothes, but whatever I can cram in that bag gets washed and filled for a flat rate! The extra credits towards dry cleaning and repairs have been super helpful too.Im unfortunately moving out of the service area, but these last few years with Rinse have been so wonderful. Then you everyone!

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Name: J** B*****
Date: 2024-01-08 23:35:15
Rating: 5
Comment: Fast. Efficient. Excellent communication. Clean clean clothes delivered!

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Name: C*** A******
Date: 2024-01-08 23:03:21
Rating: 5
Comment: Rinse, takes the stress out of laundry .I love how convenient they are!

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Name: B** S*****
Date: 2024-01-01 23:11:58
Rating: 5
Comment: Rinse is the best thang in the whole entireworld

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Name: S***** S****
Date: 2023-12-31 23:52:39
Rating: 5
Comment: I love this service! The picked up my belongings when they said they would. They gave advance notice and told me who would be coming, what the process would be when thy arrived and everything happened like clockwork! The delivery was the same. My clothes were clean and fresh and folded nicely. I’m in love and may never wash my own clothes again!Best laundry service experience ever!!!P.S.They returned my clothes in the coolest duffle bag.

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Name: L*** L*
Date: 2023-12-28 04:40:31
Rating: 5
Comment: I really enjoyed getting my clothes back so neatly packed and washed

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Name: D****** G****
Date: 2023-12-07 23:15:12
Rating: 5
Comment: This service is perfect for people like me who hate folding laundry. as an added bonus you can also do dry cleaning for a smaller price that regular dry cleaners. The only two things I don’t like are: (1) I would like a more fragrant detergent and (2) they seem to wash light colors together with dark colors and that results in lighter colored clothes to fade. But that’s ok because I have very few light color clothes and I wash those myself.Overall I’m very happy with the service. It improved my life quality and simplified my chores considerably.Thank you!

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Name: J****** G**** C******
Date: 2023-12-05 23:19:27
Rating: 5
Comment: I love Rinse! Carefree and convenient, it would be impossible for me to get my dry cleaning and comforters done otherwise. What a load off, pun intended. Highly recommended. Excellent service and customer service. I’ve never had an issue. Only good things to say.

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Name: T** C****
Date: 2023-12-01 00:44:25
Rating: 5
Comment: Found this service via Google search. Service and timing were beyond our expectations. Id use them again.

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Name: L* D**** (***
Date: 2023-10-21 00:04:18
Rating: 5
Comment: Im speaking as 1 person, who has an account for just me. The wash comes back, clean, fragrant, nicely folded, in piles that store together in the drawers. I am very pleased with the Rinse Service, and Im fussy! I couldnt have done it better, myself. Oh, the products used on the wash; I love that I can choose. Also, the products are of good quality. Rinse works for my pet and me. Im so happy they found me.

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Name: M*** B*
Date: 2023-10-03 22:16:07
Rating: 5
Comment: The time and effort saved is worth it. I use Rinse for my bedding and towels. I signed up for monthly service, and it is a relief not having to worry about that. One less thing on my to-do-list.

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Name: S****** Y*
Date: 2023-09-10 04:31:58
Rating: 1
Comment: I had a horrifying experience with Rinse last week. I pay $70/mo for the Rinse membership and have used the service before with little issue. When I used it last week it was supposed to be next day delivery but the order was not delivered the next day and I received zero communication on the status of the order. It was initially traceable through the app then wasnt. It just disappeared from the app.There was ZERO customer service coverage that weekend and I was unable to get in contact with ANYONE. I had to cancel my weekend plans as I did not have the thousands of dollars of laundry I needed. They have multiple ways to contact customer service but NONE of them work. They have a phone number that is supposed to be open the majority of the day but it either rings indefinitely or goes to voicemail. No one seems to email back or text back on the priority number they tell you to text.Someone got back to one of the many calls the next day and said they had no record of my order. I was asked whether I used Rinse or if I used another laundry service... I told them I have security camera footage of my order being picked up along with the confirmation email. I was told I would be contacted again before end of business day. Late in the afternoon someone randomly texted me saying they were delivering the order that evening. No apology, no context on where my clothes were, why they went missing. The clothes finally came back around 10PM that evening (another con of this service, they usually only do pick ups and deliveries in the evenings when clothes are more prone to theft)I think they were either stolen or misplaced. When I raised the fact I would contact my lawyer and review the security camera footage Rinse found my order.Additionally, it seems like none of the clothes used detergent as they all smelled used and unwashed.I contacted Rinse on social media and was told they get a Manager to contact me but no one has. Absolutely appalled that a large company does not have responsive customer service, never received an apology, and logistically orders can be lost.

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Name: I***** B****
Date: 2023-08-25 22:28:21
Rating: 5
Comment: Love it! So much help for my daily cloths laundry. No more pile up of laundry feels great to have it all done and just put away. Thank you Rinse!

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Name: M** G
Date: 2023-08-15 22:06:47
Rating: 5
Comment: Why didn’t I think of Rinse in this era of Uber Eats & Yelp? It is the ultimate in convenience!

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Name: A******** B***
Date: 2023-07-22 02:51:10
Rating: 1
Comment: I tried Rinse for the first time and cant say I was impressed. Tried giving them a simple black shirt to clean, but it came back looking like it hosted a party for 5 lbs of washing powder and one tiny, sad teaspoon of water.I obviously aired my grievances, and thats when the real entertainment started. They informed me, after a whole day of contemplation, that they would provide me with a special bag and requested a grace period of 10 days to rectify the situation. I honestly thought they were telling me a tale from A laundry service gone bad, but no, they were serious.When I questioned their outlandish solution, they presented me with a half-hearted, kind-of apology that translated to: Were sorry that you find waiting for 10 days inconvenient. Gee, thanks.After another day, a fresh representative chirped in saying they could reclean my shirt in 24 hours. By then, though, I had already jumped ship to Laundry Pop, where theres no need for special bags or a work week+x2 wait.So unless you like your clothes looking like theyve been dusted for fingerprints and enjoy being a part of soap operas revolving around laundry, Id suggest giving Rinse a miss. Heres to my dear black shirt, and hoping it revives from its traumatizing soap party.

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Name: M******* D***** J******
Date: 2023-07-20 02:38:48
Rating: 5
Comment: I have been a customer of Rinse for almost two years. Ive mostly used their wash and fold service for my bed comforters, since theyre too large to fit in my machines. Ive always been impressed by their service. My comforters are always returned clean, wrinkle-free, and any spots/spills have been removed. Pickup and drop-off are always easy. And Ive mostly had very positive experiences with the Rinse drivers.Recently, I tried their dry cleaning and hang dry services for the first time and had some hiccups. But I am completely blown away by how the Rinse Care Team handled them. In the first instance, I had my first rude driver. Without getting into specifics, I will just say it was one of the most unpleasant and upsetting interactions Ive ever had with someone. When I reached out to Care Team (after 10pm), I not only received texts back, but a call from a dedicated team member (shoutout to Anthony!) who hopped on the phone with me, took down notes on the report, apologized for the drivers behavior, rescheduled my pickup for the next day, and extended a very generous credit for the trouble. He also followed up by email to ensure I knew they were listening.The second incident involved dry-cleaned pants being returned with some residue left on them. It was clear that there had been some kind of issue with the cleaning process and to Rinses credit, they included a tag about the issue when the item was returned. Unfortunately, it was worse than they had initially noted. Again, when I reached out to the Care Team, they were very thorough and responsive in clarifying what the issue was and rectifying it with a generous credit — way more than I had expected or initially asked for.I try my best to be a good customer/client when paying for services, so Im always grateful to receive great service. But Rinse has gone above and beyond more than once now. And Im so impressed. Definitely use Rinse if youre looking for a convenient and affordable laundry service!

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Name: L*** O****
Date: 2023-07-17 22:06:33
Rating: 5
Comment: They do an excellent job all around. I particularly like the contactless pick ups and drop offs.

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Name: B**** B*******
Date: 2023-07-04 17:18:25
Rating: 5
Comment: Rinse is AMAZING!Quick and easy pickup/drop off.I was impressed that everything was folded up so nicely and even all my socks were paired up!

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Name: J**** L***
Date: 2023-04-14 17:35:15
Rating: 1
Comment: Poor quality of washing. They clearly use the highest heat setting and fastest wash and have ruined a lot of my t shirts. They also billed cancelled my subscription with bags remaining that I didnt receive a refund for. Wish I could give 0 stars

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Name: M**** G*****
Date: 2023-03-24 18:00:11
Rating: 5
Comment: Amazing service with amazing CUSTOMER service. I would highly recommend this

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Name: G****** G*******
Date: 2023-03-21 02:35:41
Rating: 5
Comment: When I have laundry to be done, Rinse does that laundry and they do it well! They are consistent and have never left me disappointed.

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Name: T** B*********
Date: 2023-03-20 21:41:57
Rating: 5
Comment: The other day I was at my apartment working diligently amidst a overpacked schedule of meetings. I heard a sounds coming from outside my window. A faint “meow”. I looked out and at a tree adjacent my window only to realize that my fears were correct. A small kitten stuck on a waving branch. Panicked by the reality of what was occurring, I called for help. Alast my rinse delivery man was 3 steps ahead, scaling the tree and putting his life on the line to rescue the poor soul. I ran downstairs and out my door to assist in the heroic endeavor knowing I would only play a supporting role in the upcoming documentary film. The rinse delivery man lightly passed the kitten from the tree branch into my hands. Scared by the transfer from a leader to a simpleton like myself, the kitten scratched my forearm. I looked down at my arm and learned something I will never forget and has changed me to this day … I bleed rinse yellow!!!Absolutely incredible service! I never realized how annoying it was to deal with my dry cleaning until I didn’t have to. 10/10.App is super easy to use and the company is massively reliable. Always on time.

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Name: S***** P********* d* S****
Date: 2023-03-17 08:17:53
Rating: 5
Comment: Rinse was the best laundry experience Ive ever had! Quick, easy, and my clothes were fresh and clean as ever

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Name: T**** K*****
Date: 2023-03-17 04:45:13
Rating: 5
Comment: Rinse is an unbelievable service. Doing my own laundry is such a time-suck, especially the folding. Have machines in my building but still such a hassle. So amazing when my clothes come back fresh and folded nicely.

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Name: Z****** B*****
Date: 2023-03-15 04:17:31
Rating: 1
Comment: Somehow my last review here has been deleted. I was a happy customer for 4 years but, Anyway they’ve become wildly unreliable in the last six months. I’ve had missed deliveries 5 times now. What an absolute shame, this used to be a great service.

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Name: D***** A****
Date: 2023-03-11 02:06:53
Rating: 5
Comment: Super easy and professional. Love their service

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Name: J**** C******
Date: 2023-03-10 00:53:08
Rating: 5
Comment: Rinse has made it so easy for me to do laundry! I have a super busy schedule and never have enough time to go through my laundry - they pick up my clothes and typically deliver it back in a day. Amazing service - would recommend to anyone!

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Name: A**** G*****
Date: 2023-03-10 00:01:42
Rating: 5
Comment: A+ service!

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Name: S*** G*****
Date: 2023-03-09 23:53:51
Rating: 5
Comment: Super easy to get my laundry done without having to do it myself! Worth it every time and I never regret it.

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Name: J******* P*******
Date: 2023-03-09 19:55:07
Rating: 5
Comment: Rinse reliably handles one of the most dreaded household chores, and at a very reasonable price. I, for one, often forget to transfer wet clothes to the dryer, or end up sleeping on the couch because Im too lazy to fold the clean clothes sitting on the bed.Rinse makes freshly-cleaned clothes a convenience for anyone who doesnt have time to deal with doing laundry.

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Name: G*** C******
Date: 2023-03-09 15:02:59
Rating: 5
Comment: Honestly I am just very happy w rinse. Great service great quality and got to focus on the things that matter. Hate laundry but a necessary thing. Been using rinse for months now that I gave it a shot!

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Name: C****** E*****
Date: 2023-03-09 14:36:38
Rating: 5
Comment: Easily 5 stars! I absolute love the quality of the service and would recommmend it to anyone. The time savings is 100% worth the cost, no questions asked. I’ve tried a few similar services, and Rinse is head and shoulders above them all.

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Name: M******* W********
Date: 2023-03-09 03:09:02
Rating: 5
Comment: You will be shocked how satisfied you are! But in a good way; actually in the BEST way. Laundry made clean.

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Name: b**** l****
Date: 2023-03-08 20:11:52
Rating: 5
Comment: Like great service, huge time saver! Dirty clothes are no longer a concern for me

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Name: A*** A*****
Date: 2023-03-08 15:36:04
Rating: 5
Comment: Having been a customer for years, there’s no service that is as easy and seamless to use! Never had any issues, and on top of that, Rinse is always super quick to respond if you need anything. Highly recommend!

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Name: L*** A********
Date: 2023-03-07 16:19:08
Rating: 5
Comment: Rinse is awesome. I’ve used it a bunch and the valet drivers are always kind and helpful.

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Name: p**** c****
Date: 2023-03-06 16:00:08
Rating: 5
Comment: I’ve used Rinse for years. Most recently traveling back to venice. It’s the fastest way to get clothes cleaned particularly when you have kids with you

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Name: M*** W***
Date: 2023-03-06 15:29:32
Rating: 5
Comment: By far the best dry-cleaning experience I have ever had! Better than the local place around the corner and other stores that have done pick-up and delivery at my office. Times are convenient, the experience is technologically advanced, and the quality of the cleaning is top notch. Use them for my work clothes in Century City and my casual clothes for nights out in West LA.

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Name: P**** S*******
Date: 2023-03-02 21:13:27
Rating: 2
Comment: I had a mediocre experience here.

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Name: J*** L****
Date: 2023-02-21 03:19:52
Rating: 5
Comment: Great service, even better team behind the curtains! Not only is the service outstanding, but the Rinse team always goes beyond my expectations. Thanks for helping to make my life easier!

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Name: m h***
Date: 2022-12-31 05:56:39
Rating: 1
Comment: I’m spending new years sleeping on the floor after moving because Rinse decided my Next Day Rush order that I paid for could be delayed 3-4 days.Total incompetence. I’m not sure I will ever get my belongings back. The cover for my memory foam mattress, my sheets, my pillows, some clothes, all gone.

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Name: R****** B***
Date: 2021-06-21 19:27:57
Rating: 5
Comment: The service was a godsend for our family during the pandemic when there were no quarters to be found to do coin laundry. Clothes were well cared for and service was punctual

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Name: m****** N******
Date: 2021-05-05 23:35:23
Rating: 5
Comment: Thank you

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Name: J****** T******
Date: 2019-07-23 16:24:56
Rating: 1
Comment: Update on below with lovely photos of holes in the area and near vicinity of where the stain was on the photo they had sent. Yup, this would be photos of the white Co dress!This is when sarcasm really kicks in... Thanks for removing the stain that wasnt there when it was picked-up from my place and replacing them with holes.Original review:What is there not to love about a dry cleaning and laundry service that picks up and delivers between 8pm and 10pm? Let me count the ways...I used to love Rinse. It was convenient, even with hiccups here and there. I am a realist. No service can be perfect, so I dont expect perfection. Having said that, there was that time when Rinse returned an item, that I had dry cleaned at another cleaner multiple times without any issues, not cleaned because their service partner determined that it couldnt be dry cleaned. Error on the caution, it is annoying but I got it.Pick-ups and deliveries being an hour late... Hey, things happen. I continued on using the service. So, my last pick-up happened on Monday (04.15) and it will be the last pick-up for Rinse.I have used the service enough to know that I get a confirmation email with photos of items they received, usually one day after the pick-up. Great, right? Come Wednesday (04.17) at 5pm, and no confirmation email and my dry clean items are suppose to be ready for delivery on Thursday (04.18).I reach out to Rinse and they advise me that I shouldve received an email because the cleaning is done and ready to be delivered on Thursday (04.18). I also had an alteration item, which they had assured me in an earlier communication that I would be contacted after they review the piece and before sending out for alteration. Yup, didnt receive any communication about the piece.I ask them to send me the confirmation email with photos of items and to deliver the dry cleaned items with the alteration piece, which they quoted delivery for next Thursday (04.25) after I followed up twice on its status.Their reply? None of my items have been processed (aka: not been dry cleaned) and thus they cant send me the confirmation email with the photos. Wait! You will soon understand why the photos are important part of this nightmare.This was the first time I sent Rinse high-priced ticket items. I wanted to make sure that I can trust them... That they will promptly send photos of items received and not misplace items. So, I used their service for months before trusting them with a Co dress and a Marc Jacobs dress.After getting conflicted status about the items, I ask them to deliver dry cleaned items to me on Thursday as their original quote and include the dress (Marc Jacobs) that was sent for alteration without being serviced. Their customer service sends a text message with an attitude to confirm my request. I mean would you trust the service at this point? I just wanted everything returned to me as soon as possible.When I text to confirm, I receive another text message with another conflicting status on my items. They do have the dry cleaning ready and in their office to be delivered, but now the Marc Jacobs dress may not be available to be delivered even without having it worked on. They would have to check to see if it can be returned to me as I had requested - to be delivered with dry cleaned items on Thursday (04.18) without alteration. You know because they had advised that the dress was still being reviewed.Oh! You will love this part. They finally send me the confirmation email with photos. The Co dress (white) has a big yellow stain in the photo. That dress didnt have a spot when I placed it in the bag for pick-up. Now, I am not into conspiracy theories but... They didnt provide the confirmation email with photos like they have always done in the past until I asked multiple times and only after providing me with conflicted status on the items. The stain is pretty big in the picture... Conspiracy to cover up possible damage to the dress? Perhaps, someone spilled coffee or something while dry cleaning it.

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Name: C******** B******
Date: 2017-01-23 05:57:27
Rating: 1
Comment: Absolutely TERRIBLE experience with Rinse. I accidentally put my laundry in the teal bag instead of the black bag, my bag was picked up at 10pm and I called the next meaning realizing my mistake and asking Rinse to reroute my laundry bag. Rinse reassured me that my bag was rerouted to wash and fold instead of hang dry. Without ANY communication from rinse I hated received a charge for $133 for hang dry!!!! WTF RINSE