Petco

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Name: O*** L*****
Date: 2024-04-29 05:08:50
Rating: 5
Comment: Friendly service

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Name: J*** M*****
Date: 2024-04-23 05:23:07
Rating: 5
Comment: The employees at the Irvine store are awesome. They are always helpful, polite, smiling and attentive to me and my dog and happy to answer any questions.

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Name: V*****
Date: 2024-04-15 19:40:18
Rating: 5
Comment: Very friendly staff.

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Name: A**** K
Date: 2024-04-09 18:30:02
Rating: 5
Comment: The staff is always helpful and friendly and as a frequent buyer, they’ve become wonderful friends! I’m forever grateful to Robin, Nicki, and Shannon for their love, support and friendship!

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Name: B** J**
Date: 2024-03-15 18:09:32
Rating: 5
Comment: No issuesEmployee was very courteous and professional.

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Name: M****** S***********
Date: 2024-02-10 00:34:52
Rating: 1
Comment: I place an online order to make it easier and “faster” but I literally had to wait 20 min since the time. I checked in to have my order take out to me. When I called the store I was told 5 min since there were only 2 employees working the whole store. I finally had to go in at get my items. When I stated that I was waiting more than 20 min and asked to speak with a manager. The actual manager named “Chen” told me that if I should have came inside I would have not waited. seriously then why even order online for me to go inside and collect the items myself. It’s crazy how only 2 employees are working.

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Name: V***** P***
Date: 2024-01-16 18:14:32
Rating: 5
Comment: It was my first time having my dog in for training. Nikki was great with my dog and I learned so much from her instructions. My dog is already following commands right when we got home

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Name: M****** S********
Date: 2024-01-16 03:18:28
Rating: 5
Comment: Consistently has the food my dog eats available; Taste of the Wild.I normally order the food and other supplies auto-shiped online. Was away from home longer than expected and needed to supplement my supplies.There always seems to be a store nearby wherever you are, and it also appears that each stores products are staged in the exact same location regardless of store location. VERY CONVENIENT!!!

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Name: B********* E*******
Date: 2024-01-04 20:40:50
Rating: 5
Comment: Petco staff are very helpful and knowledgeable

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Name: M****
Date: 2024-01-01 04:09:23
Rating: 5
Comment: Small but pretty cute dog clothes

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Name: S***** Y********
Date: 2023-11-30 18:24:11
Rating: 5
Comment: Staff at this location was VERY helpful. I asked if they had a specific item and they went to look for it. Really appreciated that I wasnt sent to some aisle to look for myself.

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Name: S***** H****
Date: 2023-11-11 03:15:35
Rating: 5
Comment: We adopted a cat from OCSP at the Tustin store. We bought a few supplies & the cashier was very helpful!

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Name: q*** j*
Date: 2023-10-13 17:34:53
Rating: 5
Comment: Friendly staff easy place to get into plenty of parking, never any problems.

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Name: M*** S****
Date: 2023-10-12 18:30:56
Rating: 4
Comment: We love going there.We adopted our Cat from there and we got our fishes also for the kids

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Name: F**** F****
Date: 2023-10-10 14:54:23
Rating: 4
Comment: Petco did a great job cutting my dogs nails. The groomers are friendly and professional. They were fast and there was no wait in the early afternoon. Pricing is very competitive.

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Name: M****** C******
Date: 2023-10-09 19:44:10
Rating: 5
Comment: I can always find what I am looking for very quickly. I love our Petco store in Tustin.

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Name: D***** C
Date: 2023-10-08 04:02:59
Rating: 5
Comment: Just ran in to buy some food for my rats. Staff was very polite and helpful. 10/10, would buy rat food again.

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Name: A*** B***
Date: 2023-10-03 21:01:10
Rating: 5
Comment: Hard working employees, professional and very knowledgeable.

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Name: A******* C***
Date: 2023-09-10 18:08:11
Rating: 1
Comment: Would leave a zero star review if possible. The vet techs at this location are incompetent- they did not thoroughly look through the documentation I provided them and ended up pushing a vaccine on me that my cat did NOT need.I was hesitant because I originally thought she only needed her rabies shot (which is what I booked for) but figured they were the professionals so they know what they’re doing. They told me her FVRCP booster was up, and I should get that as well since that is a core vaccine. I asked them if they were sure because I remember going to the vet only a few months ago this year, but they said yes that’s what her certificate says. I should have trusted my gut, because after going through my paperwork again in the car I called my vet and she confirmed I was correct. So not only was my cat double dosed, but I was unnecessarily charged.In trying to solve the issue, Vetco let me know they cannot refund me at the store or through my credit card remotely (even though they clearly have that information on their end), and instead have to wait 21+ days for their “investigation” (them looking at 1 paper I had shown the original vet techs) to take place, and for them to mail me a physical check… to top it all off they couldn’t even provide me with any sort of documentation that this conversation happened! I told them I was worried I would have to call again and restart the whole process and would appreciate an email of some sort and she blandly just said “no we don’t do that”.Long story short- do not use vetco as a vaccine clinic! They only care about the money they make, not your pets health, and not you as a customer of theirs.

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Name: K*** T
Date: 2023-09-06 03:44:15
Rating: 5
Comment: Great selection of food

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Name: J***** A*
Date: 2023-09-01 04:10:02
Rating: 5
Comment: It is small but mighty. Even though its a much smaller store than its Irvine counterpart, amazingly they have the same amount of staff working the same shift. I am usually there for aquarium related items and their tanks are never dead fish half eaten. And usually nicely decorated.Thank guys.

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Name: t*******
Date: 2023-08-21 03:01:46
Rating: 4
Comment: They didn’t carry the type of food I wanted but they were very nice!

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Name: L**** D*******
Date: 2023-08-08 05:32:40
Rating: 5
Comment: Gret customer service, advice.

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Name: M***** B*******
Date: 2023-08-03 04:32:08
Rating: 5
Comment: Store is clean and staff is helpful.

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Name: I**** V****
Date: 2023-07-26 22:56:44
Rating: 5
Comment: Wonderful customer service. Many new products I haven’t tried yet but will be buying in the future for my pets

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Name: M**** M*****
Date: 2023-07-25 19:33:05
Rating: 5
Comment: The cashier that attended to us was the best. She was very helpful and had a great personality.

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Name: M****
Date: 2023-07-17 22:50:05
Rating: 5
Comment: Service was done one time and great follow up

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Name: J*** J***** Z****
Date: 2023-07-02 04:06:59
Rating: 5
Comment: Very clean fish tanks! Can see fish very happy. Also the very few fish stores where I can see shrimps are thriving, a few of them are even pregnant. Also very nice and friendly staff. They also have adoption for cats every Saturday which is really good

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Name: C**** B*****
Date: 2023-06-27 04:15:05
Rating: 5
Comment: ROBIN the manager helped me so much here. I needed flea medicine and she showed me where they were. Its not just that she showed me but her attitude was great and answered my questions! Thank you for always being helpful. This is why I will only shop here from now on!

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Name: L**** N****
Date: 2023-06-13 06:51:10
Rating: 1
Comment: Staff are not educated enough in the area of rabbit needs and correct care. A majority of products stocked for rabbits are not suitable for a rabbit to eat and contains things like grains etc which is a big no.

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Name: H***** T** L**
Date: 2023-06-07 00:03:47
Rating: 4
Comment: 4 Stars for the store, but 5 Stars for Nicki (Nikki?) the trainer, and the staff!😊 Ive been doing puppy classes here for a couple months now, and Nicki is awesome. Shes very chill and we learn stuff from her that is not necessarily written in the dog book my parents are reading. She has owned doggos herself for a longgg time, so she has tons of knowledge.The other staff members weve interacted with are also super friendly! Giving 4 Stars for the physical store itself, only because every time we come here, it seems theres always some sort of mess (e.g. merchandise thats been knocked down onto the ground, either by a pet or a human, & hasnt been picked up, spills of food, miscellaneous trash on the ground). Most of this is probably more due to Pet Parents not picking up after themselves—I do think this place is understaffed since things dont get cleaned up/put away.Overall, a great petco location!🐾

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Name: a*** w***
Date: 2023-05-28 15:28:26
Rating: 5
Comment: I was just window shopping but I love looking at the animals.

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Name: J** S****
Date: 2023-05-23 04:36:58
Rating: 5
Comment: This is my favorite Petco. The employees are all super sweet and extremely helpful! Come from 12-3 on Saturdays for cat adoptions!

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Name: I**** D* A*****
Date: 2023-04-25 22:23:59
Rating: 5
Comment: Friendly staff and helpful!

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Name: M** H
Date: 2023-04-14 21:49:25
Rating: 5
Comment: Clean store, easy to navigate, always has what I need and friendly associates

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Name: M*** M******
Date: 2023-04-14 17:21:12
Rating: 2
Comment: Im getting over this place.. too pricey.. my coupons never load.. it would be nice if my coupon popped up when I put in my phone number and just use it right when Ive earned it. Bs corp rules not human friendly, not fish friendly either..come on already with the dead beta fish.

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Name: F***********
Date: 2023-03-29 22:48:28
Rating: 5
Comment: Great place to get your snakes live mice

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Name: M** J*******
Date: 2023-03-23 03:35:38
Rating: 5
Comment: A friendly place for friendly people. Ill be going back. It feels small but it shines bright and the way it should, the cashiers are friendly too.

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Name: S***** M****
Date: 2023-03-23 01:30:18
Rating: 2
Comment: They groomed my dog but told me I can’t bring him back because he’s too old and can’t stand long enough for the groomers liking.

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Name: R**** N****
Date: 2023-03-13 22:48:20
Rating: 5
Comment: Helpful staff and clean store

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Name: J***
Date: 2023-02-10 18:34:54
Rating: 2
Comment: When I order from online and say that I will pick-up it at the door, the employees are surprised as if I am doing this for the first time in the world, they ask each other questions over the radio and then find my package 2 minutes later.... it is a very interesting place!

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Name: S***** W*****
Date: 2023-01-30 17:45:25
Rating: 5
Comment: Kro take’s really good care of our dogs

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Name: M******* N
Date: 2023-01-27 19:05:05
Rating: 5
Comment: Always clean and well stocked

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Name: D**** (*****
Date: 2023-01-11 04:15:03
Rating: 5
Comment: Friendly and awesome staff :)

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Name: C**** D*********
Date: 2022-12-28 22:22:21
Rating: 5
Comment: Found a new cat sand which works really well for my 3 cats. Staff was busy, but well to help. Also found out that the cat sand was a new product from vendor

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Name: K**** M
Date: 2022-12-03 02:56:18
Rating: 5
Comment: The service was great and the employee we enteracted with went above and beyond. It was amazing service. I did not get her name the only two distinguishing features were that she had green hair and facial piercings and no one else did.

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Name: b**** t*******
Date: 2022-11-29 22:45:59
Rating: 5
Comment: The service was really good. The lady who attended me last night was really friendly, respectful and ask me if I found everything I need it. She was really nice to talk with her. More cashiers like her will be amazing.

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Name: M**** F*****
Date: 2022-11-29 18:54:44
Rating: 5
Comment: Great customer service. Store is small but a great place to run in and grab what you need. Store was clean and well stocked, friendly staff and decent prices!

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Name: A**** S*****
Date: 2022-11-20 19:23:35
Rating: 4
Comment: Great service but it kinda small compare to other

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Name: N*** B****
Date: 2022-11-16 02:47:25
Rating: 5
Comment: Awesome!! Every employee was super helpful!

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Name: B****** P*****
Date: 2022-10-17 01:54:50
Rating: 1
Comment: Bought a light from here obviously used and has salt Corrosion never going there again

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Name: r*** a******
Date: 2022-09-25 08:47:20
Rating: 5
Comment: Good place for grooming your pet.Great selection of pet supplies and pet food

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Name: G***
Date: 2022-08-12 01:55:27
Rating: 4
Comment: You can get the dogs nails trimmed there for $13 my vet wanted $30

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Name: S*** M*******
Date: 2022-08-06 01:25:11
Rating: 1
Comment: I have brought my little old 15 year old dog here to be groomed since 2020. They used to be great. But the bunch of groomer that are there now are afraid of my dog now. Never a problem in 2 years...he hasnt changed his demeanor BTW. Lame.

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Name: W****** Y****
Date: 2022-07-31 17:06:01
Rating: 5
Comment: Wow, nice clean store with knowledgeable and friendly employees. Gave it 5 🌟 👍🤓

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Name: M**** J*****
Date: 2022-07-29 18:30:22
Rating: 5
Comment: Love it but maybe lower the music. Some dogs are sensitive.

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Name: S**** U****
Date: 2022-07-27 08:06:38
Rating: 5
Comment: Helpful and courteous staff.We bought a male budgie and the staff was helpful enough to identify and isolate a male, blue budgie for us.

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Name: S***** T**
Date: 2022-07-19 23:03:55
Rating: 5
Comment: This store has friendly staff and a welcoming atmosphere.

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Name: S***** S****
Date: 2022-07-18 16:25:55
Rating: 5
Comment: We went to several Petco in the area looking for a groomer for our elderly dog. The staff at this Tustin location are top notch. Every single one cares for our old boy and his special needs. Cant say enough good things about their service.

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Name: A*** C******
Date: 2022-07-16 20:22:16
Rating: 5
Comment: I get my pet supplies from here and I love the employees

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Name: d**
Date: 2022-05-20 05:09:54
Rating: 4
Comment: I am a regular customer here. Every animal Ive bought here was healthy and full of spirit. The cats are always cute and sleepy.

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Name: L****** M******
Date: 2022-05-15 19:00:59
Rating: 5
Comment: Excellent service love ❤️ Petco

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Name: L******* B*********
Date: 2022-04-15 04:55:04
Rating: 5
Comment: Great selection for all your fur babies. Love the folks in the Grooming Salon.

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Name: R** D***
Date: 2022-02-14 22:11:08
Rating: 5
Comment: I go here for the dog food. Staff is friendly

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Name: B****** L*****
Date: 2022-01-23 04:17:02
Rating: 1
Comment: The only reason I went to the store was that my most recent repeat dely of SoPhresh 16 lb. Fragrance Free litter was so poorly packed - if I can even use that term - that the 2 containers that were in 1 carton with lots of extra room and absolutely no packing material arrived with the caps off both containers and 32 lbs of litter spilled into the bottom of the carton. I have brought attention to Petco Customer Svc numerous times but there seems to be no standard for how this product is packed. Sometimes theres tape on the caps and sometimes not, etc. etc. etc. I had to hoist the 32-lb carton into the back of my car and drive to the store to exchange the 2 containers. The 3rd container was in a smaller carton by itself and had no problem. I was LIVID when I went to the store. What is wrong with Petco?????????

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Name: F******** D***
Date: 2022-01-14 03:09:49
Rating: 5
Comment: Convenience locations near my home but also they have availability for my pets food needs

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Name: D****** S******* (****
Date: 2021-12-31 11:57:02
Rating: 5
Comment: Last minute they started open to sell me some Specialty dog food, which my dog requires due to Cancer Treatment. They stayed open after hours and were super nice to us. Great Staff

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Name: T*** E********
Date: 2021-12-27 04:04:15
Rating: 5
Comment: The young lady was extremely helpful and went out of her way to assist me.

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Name: D**** L
Date: 2021-11-23 07:40:26
Rating: 5
Comment: Highly recommend the Vetco clinic to get vaccinations! Its fast, easy, and they dont try to nickel and dime you. Appointments fill up fast so you gotta book ahead of time, but its worth it.

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Name: L*** R*****
Date: 2021-10-19 22:04:20
Rating: 5
Comment: I ordered and picked up within 30 minutes. It was a very fast and the best online pick up experience for me.

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Name: M*** B********
Date: 2021-10-18 15:48:29
Rating: 5
Comment: This store has always treated us well. We are regulars.

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Name: A***** M****
Date: 2021-10-01 17:00:05
Rating: 5
Comment: This store is clean and well stocked. The animals seem well cared for and their enclosures are clean.Staff is friendly and I always feel welcomed at this location.

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Name: T**** H****
Date: 2021-09-26 15:06:25
Rating: 5
Comment: Great shopping experience and selection. Iwas able to order online and pick up my product with ease.The staff here are friendly and very helpful.

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Name: M***** T**
Date: 2021-09-12 19:19:03
Rating: 5
Comment: Saw a product on Petco online but when I got there the price was $4 over. So I asked the cashier if I can get the online price and he let me. Thank you Petco!

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Name: M******* G********
Date: 2021-08-31 18:59:57
Rating: 4
Comment: Great store, staff always friendly and helpful.

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Name: C***** C*****
Date: 2021-08-25 05:35:24
Rating: 5
Comment: Great staff, cleanliness and organized store overall!! Wonderful staff greeted me at the door, makes a difference abd brightened my day!!

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Name: G*** E G*****
Date: 2021-08-22 02:11:21
Rating: 3
Comment: Had variety of pets and pretty supplies, all depends on what you need or want!

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Name: M****** M******
Date: 2021-08-20 18:14:09
Rating: 5
Comment: We use Shannon for our dog Oreo, shes a great groomer she even informs us if she spots a problem with Oreo, like ear infection. Shes been a very patient person. Smart lady😊💯🌹💜. ShannonHas been working at Petco in Tustin / Newport Ave. Thank you 🌹 Shannon!!

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Name: D*** c*****
Date: 2021-07-30 19:34:18
Rating: 5
Comment: Great service. Great vet techs. Will definitely be back.

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Name: R A*****
Date: 2021-07-27 20:57:17
Rating: 2
Comment: The feeder insects are not well cared for and a lot of them are dead upon purchaseAlso, they are constantly out of needed items; not just food, but also treats, meds, litter, etc. Its hard to find employees to help and the registers are often left unattended creating long lines and lots of waiting

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Name: B** M*****
Date: 2021-07-27 11:41:54
Rating: 5
Comment: They have a lot going on at Petco. The staff was so very helpful.

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Name: K** C***
Date: 2021-07-15 20:51:17
Rating: 5
Comment: I called store for stock check and good help from employee. Friendly staff. I went that store for special occasion because Irvine store did not have the stock. Rustin store is far from me.

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Name: K**** R******
Date: 2021-07-04 03:53:37
Rating: 1
Comment: Matt was an exceptional, professional, friendly and knowledgeable employee. I feel that he should be your new manager, without a doubt! If it wasnt for Matt, I would never shop at Petco again. Shane, his manager, was also excellent. Robin, who told me she was the manager, took an order from Daniel at corporate and then just frustrated me, telling me she didnt remember taking the order and couldnt find the order. And you call this a manager? Ridiculous! Then, she put her coworker, Louis on the phone and he was just as worthless as her. I dont know how a so called manager and her coworker, couldnt find a simple cat food order in such a small store, especially since I was informed that my name was put on the bag of cat food that I ordered. That is incompetence at its worst. I cant believe you run a store with people that are so incompetent. However, hopefully, Lord willing, you will take my suggestion and get a new manager, as in Matt! Thank you very much, Matt for saving the day and getting my 2 orders to me in a timely and proficient manner. God-bless you all! 😇✝️🙏

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Name: J******* E*****
Date: 2021-06-27 08:09:50
Rating: 1
Comment: I have to be honest, I know my giant schnauzer can be a hand full but I posted a video on TikTok (you can find the video under my name or @r.e.a.c.h.4.c) to show the horrific butcher job Shannon did on Zeus claiming he was matted. He look like she was prepping him for surgery. Every time I have taken him to her at Petco it was always something but I didn’t complain until now. She should have told me before she did this.

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Name: S***** B******
Date: 2021-06-18 18:19:27
Rating: 5
Comment: Your staff person was kind to contact your HQ to get 3 rewards that had expired 2 days prior applied to my $117 purchase. I know that I had these loaded to my account but they werent She saved me a lot of money and was extremely gracious! Shes a keeper!

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Name: Y*** C****
Date: 2021-05-26 22:03:21
Rating: 4
Comment: The store is very dusty, looks like under remodeling or something, all the products that we bought is cover with dust, we would like to go back the store bcs its close to our house.

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Name: M*** H***
Date: 2021-05-18 19:23:14
Rating: 5
Comment: Petco has everything I need for my cats at very competitive prices.They have many promotions, making it possible for me to care for my 4 cats and other abandoned cats in the area.

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Name: A***** M*******
Date: 2021-03-28 21:06:28
Rating: 5
Comment: We were PetSmart customers for a long time. We purchased a fish aquarium from them. They did not give us the correct advice to care for the fish and they all died. Petco walked us through the correct process and we are very grateful for the help.

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Name: C****** C*****
Date: 2021-03-22 22:48:08
Rating: 4
Comment: Taylor was so kind and helpful, assisting me in finding cat food my most finicky girl will eat.

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Name: C******* M*****
Date: 2021-03-16 01:01:01
Rating: 5
Comment: Our familys favorite pet store! Super friendly and best staff!

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Name: C***** I******
Date: 2021-03-03 19:24:05
Rating: 5
Comment: This is a great PetCo location.Store is very clean, well stocked, with helpful staff. They have a grooming center on-site, and derives are reasonably priced. They also have cat adoption at the location.There is ample parking, and the parking lot has a good flow in and out. There is also parking along the curb, so if you go outside peak hours, you can bring your fur baby in and out without having to navigate a busy parking lot.Friendly staff, reasonable prices, great location.

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Name: S***** M*****
Date: 2021-01-24 21:45:01
Rating: 5
Comment: Best grooming store in the area!!! Their grooming service is amazing and specially Christian is the best with my dog he’s very kind with animals. I definitely recommend taking ur babies there for their hair cuts they’re very professional. My dog is always happy after getting his haircut!!

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Name: M**** S******
Date: 2021-01-10 05:28:21
Rating: 5
Comment: Sales Representatives are helpful and knowledgeable.Grooming Salon does an excellent hair cut on Oreo.

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Name: J******* T***********
Date: 2020-12-31 06:12:43
Rating: 5
Comment: Very friendly and knowledgeable employees! I love coming here to get my dogs food and toys because of it.

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Name: l**** s****
Date: 2020-12-17 15:27:59
Rating: 5
Comment: Petco has the products I want and very helpful/friendly staff

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Name: M******* C***** (****************
Date: 2020-12-11 20:57:37
Rating: 5
Comment: This staff knows pets and believe me we have a lot of them too .. try to call ahead if you need crickets .. the shipment dates have been kinda wonky because of covid .. which isnt their fault of course.. Im a homebody who likes to get everything at one shot if I can .. they will always be informative when you adopt any pet and make sure you have what you NEED without ever trying to upsell you like other big pet places !!

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Name: N***** M*********
Date: 2020-12-03 23:26:57
Rating: 5
Comment: Very clean. The workers are friendly and helpful. You can find things easily. Plenty of parking spots.

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Name: J***** t*****
Date: 2020-11-25 00:47:06
Rating: 1
Comment: Came in for the first time for nail trim cut way too short all of his front paws & a couple back nails were bleeding 😔

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Name: T****** T*****
Date: 2020-11-22 15:55:27
Rating: 2
Comment: I went to go get a fish and supplies. 7+ of their betas were dead in their little tubs. No one was helpful and it appeared that the animals in the aquatica section were extremely uncared for

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Name: A** J**
Date: 2020-11-21 18:37:19
Rating: 5
Comment: I had mistakenly went the wrong day for an appointment, and regardless I was serviced within 15 minutes. I really appreciated the kindness of the staff...

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Name: S******* S********
Date: 2020-11-12 15:03:21
Rating: 5
Comment: Your store is close to my home, your staff is always helpful, and you always have what I need in stock. I will keep coming back because you are reliable and a great store all around. Thank you

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Name: S C***
Date: 2020-11-08 01:50:42
Rating: 4
Comment: The staffs are quite friendly, knowledgeable, and easy to talk to. Answers most of the questions we throw at them. Good experience over all!!

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Name: Y***** A****
Date: 2020-10-05 14:45:29
Rating: 5
Comment: I like that every time I go there is someone to greet the people and if you have a question there is staff to help you.

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Name: m****** g***
Date: 2020-09-30 00:16:51
Rating: 5
Comment: Good prices friendly staff.

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Name: H***** Z*****
Date: 2020-09-14 21:53:07
Rating: 5
Comment: Incredible service along with being knowledgeable and extremely competent on products.

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Name: C****** G
Date: 2020-09-04 20:32:51
Rating: 5
Comment: The store was neat and organized very clean got assistance real fast overall very glad with the experience

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Name: K******* L*****
Date: 2020-08-30 21:42:41
Rating: 5
Comment: The store is clean. No doggy smell. Courteous help.

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Name: E*** C*****
Date: 2020-08-25 22:21:48
Rating: 5
Comment: Not the largest store but employees were awesome, my kids love going in.

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Name: f****** r******
Date: 2020-08-14 20:33:35
Rating: 5
Comment: The staff is very friendly and open. It almost seems like I’m shopping among friends. I can’t wait to bring Winifred I’m to pick out her first bed in such a calm homey atmosphere!!

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Name: R***** S*******
Date: 2020-08-07 00:30:27
Rating: 5
Comment: Friendly and knowledgeable staff. Store has good inventory of items I need. For all my pets

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Name: A* R**
Date: 2020-08-05 06:15:08
Rating: 5
Comment: Fish department staff was great very patient while I was being that guy trying to pick out the one fish out of the 80 that were really fast swimming all around the tank..

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Name: T** C*******
Date: 2020-07-24 18:57:37
Rating: 4
Comment: I was unable to get the advertised discount for curb side orders.

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Name: T**** P****
Date: 2020-07-18 18:34:19
Rating: 5
Comment: The products I needed are always there and the staff is very helpful and friendly.

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Name: J**** C****
Date: 2020-07-03 17:13:27
Rating: 3
Comment: Great selection and service. high prices

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Name: D*** W****
Date: 2020-06-24 19:07:24
Rating: 4
Comment: Great customer service! Super clean and friendly people!

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Name: E**** S****
Date: 2020-06-11 14:55:03
Rating: 5
Comment: Very pleased to have the option for contact-free pickup. Been shopping Petco for many years and have had good experiences, even on rare occasions when things have gone wrong. Wish there was a dedicated number to call for pickup.

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Name: D** D******
Date: 2020-06-02 14:22:33
Rating: 5
Comment: Ive been shopping at this store for several years. Ive always been pleased with the selection, and even more with the friendliness of the staff. Given the pandemic, I was glad to find that curbside delivery was available (my wife and I are both older, and have underlying health issues). The one suggestion I have is to provide dedicated pickup parking spots - the Michaels store in the same center has three.

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Name: J*** H********
Date: 2020-05-23 05:37:05
Rating: 5
Comment: Always friendly. This is one of my go to Petco stores for JFFD.

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Name: M*** N******
Date: 2020-05-19 07:26:44
Rating: 4
Comment: The staff at the Tustin store is always friendly and quick to help. Robin, one of the managers, is welcoming and effective whenever I am in.

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Name: j** s*****
Date: 2020-05-12 21:01:37
Rating: 5
Comment: My dogs weren’t eating current food I always have gotten from Petco. And my dogs are getting older (8&14years) and showing some joint issues. So when the stores opened up so I could go ask for suggestions, one of the staff came by well I was looking at Hill Science dog food (Vet recommendation) and she made suggestion after I told her about my pups “symptoms” like grass eating and not eating their current food... and decided maybe the Adult +7 chicken meal barley and rice would work. Got that and the Well&Good joint Health tabs. Said she gave to her 16 y.o. Pup and it really helped. She was so helpful ! (Making sure I knew to mix old and with new food to get them used to it) My pups were so happy and loved the new food and the joint tabs! Seem like they were missing the grain as now they’re less crazy about grass eating on our walks and they seem to play more -maybe less aches . Thx

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Name: B***** A*******
Date: 2020-05-07 19:32:15
Rating: 5
Comment: I would shop at petco only for pet food. Order was ready when arrived to pick it up.

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Name: J***** h*******
Date: 2020-05-05 14:14:21
Rating: 5
Comment: Very nice customer service. Quick and easy to pick up my online order.

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Name: M**** F******* M****
Date: 2020-05-05 01:05:00
Rating: 5
Comment: It is really easy to make an appointment and everyone is great with Newton

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Name: K***** J****
Date: 2020-05-04 19:51:41
Rating: 5
Comment: There is a gentleman named Christian that went above and beyond for me and my animals! His customer service was just phenomenal. He even went in the back of the store to grab a bed for my dog because the one I wanted was a little dirty. Thank you Christian!!!! Youre an awesome asset to Petco.

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Name: i**** l***
Date: 2020-04-28 18:42:35
Rating: 5
Comment: It was ready in minutes : )emails were instantAssociates were friendly both on the phone and in-person. Thank you.

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Name: G** S**
Date: 2020-04-28 16:12:31
Rating: 5
Comment: Robin wheeled out my two large bags of dog food to curbside, and even put them in my trunk before I could even offer to help. Thanks Robin!

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Name: D*** M*****
Date: 2020-04-16 16:45:12
Rating: 5
Comment: Store is well organized and had several choices in stock.

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Name: D*** A*
Date: 2020-04-11 17:31:18
Rating: 5
Comment: Amazing service. This should be available at all times. As a mother of a young child, I dont always have the luxury to get my child out, take him in, get what I need, and load him and our items. I wish this had been available when he was a newborn. Its hard for mothers to arrive at a location and their child is sleeping, so we have to either sit in the car for an hour+ or skip plans and go straight home. I think this curbside option is not only safe, but also very ideal for those of us who struggle to get inside of stores with our children. Thank you and please keep this service if possible.

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Name: Y***** O****
Date: 2020-04-03 00:30:41
Rating: 5
Comment: Good service! Fast delivery and this item that I bought is worth ur $$$. It’s so cool 😎

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Name: T***** C*******
Date: 2020-03-31 17:14:40
Rating: 5
Comment: Curbside pick up was quick and super easy.

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Name: J******* J****
Date: 2020-03-19 01:28:38
Rating: 5
Comment: Fun friendly atmosphere. Employees very helpful. And the prices were pleasantly reasonable. I would recommend this Petco over any other pet store in Orange County.🙂😃😺🐾

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Name: H***** N****
Date: 2020-03-18 15:07:41
Rating: 5
Comment: I had an on-line purchase/store pick up.First of all, the price came out better than in-store purchase. It was also ready for pick up within 15 min. It was very convenient. I will do this again.

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Name: J******* o*
Date: 2020-03-13 04:50:19
Rating: 5
Comment: The staff is loving, caring, and knowledgeable of all dog breeds. I love their training program!

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Name: E**** S********
Date: 2020-03-11 16:49:14
Rating: 5
Comment: ITS VERY EASY TO FIND WHAT IM LOOKING FOR. THE STAFF IS ALWAYS FRIENDLY.

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Name: V******* H******
Date: 2020-03-05 07:32:46
Rating: 5
Comment: You guys have done it again! Ive done a survey before when you were so nice to my dog Turtle who had terminal cancer. This time, I went into the store a bit panicked. Im dog sitting my parents young boxer when the plastic buckle on her harness cracked. Shes a bit skittish and I was so afraid shed escape the harness on our hike. I dipped into your store holding her by the collar. A young female employee stopped what she was doing immediately and spent about 30 min helping me fit Dixie with a new, solid, reliable harness that I felt comfortable with. Not only did this girl spend the time with me, but she was so wonderful to Dixie. Thank you for being such an amazing store!! I really need to note each persons name when I go in to shop, because each of you is amazing and worth recognition!

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Name: M**** B
Date: 2020-02-05 17:49:34
Rating: 5
Comment: Had my products and helpful customer service

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Name: B** G****
Date: 2020-01-16 20:49:25
Rating: 5
Comment: Wonderful staff, great selection and have been a patron for over 20 years.

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Name: D** F****
Date: 2020-01-15 21:13:39
Rating: 3
Comment: This store is good for helpful pet advice and higher quality canned and dry dog foods

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Name: S****** G*****
Date: 2020-01-05 00:59:03
Rating: 5
Comment: Very nice store. Friendly staff

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Name: S H***
Date: 2019-12-26 18:59:08
Rating: 5
Comment: I had to return a dog food and the exchange went extremely smoothly.

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Name: B******* E******
Date: 2019-12-21 19:39:33
Rating: 5
Comment: The cashier was very nice and everything is easily accessible

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Name: P*** S*********
Date: 2019-12-21 19:13:42
Rating: 1
Comment: I used to use this groomer because it was right by my office. I would drop the dogs off, go to work, pick them up, and then go home. I have been using Petco for over 10 years. This time unfortunately, they said they had no availability during the weekdays and I had to go take them in on a Saturday out of my way. They also told me that they had someone booked for the time they put me down but if I left them all day they would get them done. I arrived 20 minutes late and upon arrival they informed me that they booked someone else and would not take my dogs. It is very clear that they just treat you like a number here and have absolutely no loyalty. If you are like me you consider your dogs part of your family, and they clearly dont understand that here. I will never go back and Im open to suggestions for new groomers if anyone has a groomer that cares.

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Name: T** I*
Date: 2019-12-17 02:11:39
Rating: 3
Comment: The person who retrieved my order seemed a little confused at first and was not very friendly.

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Name: B**** A****
Date: 2019-12-16 19:42:31
Rating: 3
Comment: Customer service was seriously lacking. The cashier wasnt terribly friendly (Nancy was her name, I believe) and I stood by the register waiting for her to show up for a couple of minutes. I bought 4 items and she didnt offer a bag.

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Name: J** M*******
Date: 2019-12-09 00:02:30
Rating: 5
Comment: We love Petco! Everyone is always so friendly.

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Name: A***** C****
Date: 2019-11-27 18:11:53
Rating: 5
Comment: Was able to find what I want and get out of the store in 5mins on a Sat.

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Name: A***** D*******
Date: 2019-11-20 20:44:58
Rating: 5
Comment: The women at the front desk was very energetic and nice.

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Name: W****** W*
Date: 2019-11-05 16:54:58
Rating: 3
Comment: Not too friendly customer service. Prices are lower than most places.

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Name: S** F******
Date: 2019-10-30 01:25:35
Rating: 5
Comment: They have All grain free& natural foods for my cat Lilly

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Name: A** G**
Date: 2019-10-18 19:26:42
Rating: 4
Comment: There wasnt the size bag of the dog food I wanted, but the store manager was very nice and helpfull .

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Name: P**** L**
Date: 2019-10-04 19:44:27
Rating: 5
Comment: Near home. I like the people there. Very friendly and informative.

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Name: e*************
Date: 2019-09-29 16:22:06
Rating: 5
Comment: Orlando was very helpful and had my purchase ready for pickup less than 30 minutes after I ordered it.

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Name: T**** G****** (****** S***** G****
Date: 2019-09-13 05:13:36
Rating: 5
Comment: We have gone every regularly since we got our puppy. Everyone knows her name and loves playing with her. We buy everything she needs here.

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Name: a****** a*********
Date: 2019-07-09 00:26:30
Rating: 5
Comment: This place has it all, from all kinds of aquatic items to multiple things for all other pets.

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Name: A****** R*****
Date: 2019-07-07 22:10:58
Rating: 5
Comment: Friendly people and helpful. They answered my questions.

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Name: V L***
Date: 2019-06-23 01:45:39
Rating: 4
Comment: Vetco is a great convenience, good parking, nice people

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Name: P**** 7***
Date: 2019-06-10 01:13:33
Rating: 5
Comment: Came to get a fish for my daughter! Helped out by Julian he was awesome and super knowledgeable

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Name: L********* S*******
Date: 2019-04-21 16:48:08
Rating: 5
Comment: Shelly helped my Mom and myself through our whole shopping list. We had never visited the store before and after this visit we will be shopping here for all our pet needs Big thanks for Shelly.

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Name: B****** M*******
Date: 2019-04-12 06:40:26
Rating: 5
Comment: Bought a filter for a fish tank and some added stuff which I was able to price match and get it for less money. I must have saved like 10 or $15 just from price matching.

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Name: R****** M******* (**********
Date: 2019-04-07 18:29:20
Rating: 5
Comment: Sheri was the most helpful person Ive talked to out of all the petcos around. I called a bunch to check their dog training courses. She was so enthusiastic and took the time to discuss the classes and the trainers in detail with me. She seems very proud of where she works at. Ill be coming in for classes soon. Hope I get to meet her!

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Name: A** N*****
Date: 2019-04-02 15:23:27
Rating: 3
Comment: This store doesnt offer treats for my pet 😕 the Irvine store does...

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Name: T**** W********
Date: 2019-01-06 20:44:31
Rating: 5
Comment: Gluten & grain free cat food in various brands, unlike PetSmart.

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Name: H****** R**
Date: 2018-12-22 19:49:56
Rating: 4
Comment: Clean and well maintained shop, though the lizards could use a bit more care.

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Name: E*** D******
Date: 2018-12-22 17:30:58
Rating: 5
Comment: I think the pet adoption events are a vital part of keeping people in touch with our domestic pet population, Thank you petco

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Name: M****** R******
Date: 2018-11-24 00:40:18
Rating: 5
Comment: Great customer service and very friendly staff

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Name: M*** H****
Date: 2018-11-01 19:05:28
Rating: 5
Comment: They were very accommodating and genuinely wanted to get our grooming instructions down correctly... Thorough and Caring... Well Done

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Name: M***** M
Date: 2018-10-29 03:52:20
Rating: 4
Comment: Staff is nice and helpful. Good amount of products and a good return policy for toys and food which is very helpful when you have picky pets

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Name: S*** K*****
Date: 2018-10-24 23:04:57
Rating: 4
Comment: Off hours are great. Quiet. Free parking and tons of selection. Great staff.

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Name: J*** W*****
Date: 2018-10-23 20:15:12
Rating: 5
Comment: You can always count on excellent customer service and theyre super helpful if you dont know your way around the store. They always have adorable animals to visit. Can you get a lot of good gift ideas for your pet for the holidays. My suggestion is go in and see for yourself and then let us know how please you were with your experience there

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Name: K**** H****** (****
Date: 2018-09-17 19:47:59
Rating: 1
Comment: This store was very unorganized. I couldnt find any of the cat food I usually buy there. It seemed too messy.I hope its not like that again.

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Name: T**** C*****
Date: 2018-09-01 01:34:43
Rating: 5
Comment: Love this store! The employees are wonderful and they are always a big help! Thank you again, Robin! You saved us with the extra potty box and new litter trick!

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Name: K**** D****
Date: 2018-08-22 17:19:42
Rating: 3
Comment: Service has been hit and miss here, along with grooming quality. Plus its never been an easy it intuitive place. They shift sections and beans placements often, so its tough to find what you want. Also, am I the only one who cant keep Petco vs PetSmart straight? Annoying, since they each have strengths.

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Name: W*** A*******
Date: 2018-08-07 05:48:11
Rating: 3
Comment: Good services but a little bit Pricey

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Name: B***** B*****
Date: 2018-07-24 03:57:49
Rating: 5
Comment: This is a nice clean, quiet store. They offer cats from rescues and good prices on pet food. The staff is always so nice.

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Name: J**** H********
Date: 2018-07-23 17:21:17
Rating: 3
Comment: I only come here for my dogs food which sometimes they dont even have. The non-food products such as grooming supplies, training tools, etc. are overpriced, I found better deals on Amazon. Staff is friendly though.

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Name: N***** D****
Date: 2018-06-30 22:53:45
Rating: 5
Comment: This is the best location! Has the most stock and the employees are extremely friendly and helpful. And they are everywhere, you dont have to look for help. Love going here!

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Name: S***** G******
Date: 2018-06-17 04:33:50
Rating: 5
Comment: Always friendly staff....great receipt coupons keep me coming back....

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Name: J******* H
Date: 2018-06-16 20:56:34
Rating: 4
Comment: Its like the Whole foods of the pet world. Im sure other stores are fine but I found it hard to navigate and chaotic.

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Name: M****** c****
Date: 2018-06-13 23:11:57
Rating: 5
Comment: Ive been getting my dog groomed here since day one and I gotta say theyve done a great job through and through. Their staff is super friendly and they take good care of your pet as well. Loki was here

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Name: D*** K******
Date: 2018-05-27 00:38:29
Rating: 5
Comment: My sister has a cat who is using the carpet to wipe its ass. We got something to help stop the problem. Courteous staff. I had a pet rock once but it died from neglect.

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Name: K******** P*****
Date: 2018-05-23 03:20:13
Rating: 1
Comment: DO NOT GET YOUR PET GROOMED HERE. I used to come here for my doodle mix pups monthly grooming for about a year up until recently where Jamie came 1/2inch to fully shaving my poodle! First and foremost, I love my pet regardless of her beautiful healthy locks, but what pained me is that she was emotionally altered from this cut, constantly being afraid to play with other dogs due to the hypersensitivity she gained from her cut. He was rude from the very first call where he advised that $40 will be charged if 30 min late from when they call...as if I have EVER in my 12 + months of taking my dog there been late. In fact they are the ones taking 4 hours to groom her. May I add that the entire day was fully open, no one was booked and I had the time of choice but it happened to be mothers day so I had a brunch in morning and asked to drop her off at 10 am to then pick her up at around 2pm. He jumped to tell me of the fee and after I informed him of how my dog was not good with the blow drier, he jumped to call my dog as a hard to deal case. If you dont want to work buddy, NO ONE IS FORCING YOU. The lack of service since Sharon left has just hit rock bottom. I will never recommend anyone to this store for their lack of good management and service to the loyal consumer & the extreme insensitivity to the treatment of pets. Lastly do not have the tenacity to suggest my dog was Matted I have the charts, grooming history and pictures to prove she has NEVER EVER been matted. I can also provide witnesses from your own store that my dogs locks were so well combed that one of your team members complemented her coat and teeth.

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Name: N****** H**********
Date: 2018-05-11 02:15:19
Rating: 4
Comment: A little more expensive than pet smart, but great selection in food and great customer service.

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Name: R******* B*****
Date: 2018-04-29 06:10:12
Rating: 5
Comment: Very well stocked. Always clean. Staff is friendly and helpful. Highly recommend this Petco.

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Name: B**** P*****
Date: 2018-04-25 10:50:36
Rating: 5
Comment: I started volunteering at the cat habitats in February 2018 and it has been one of the most rewarding experiences in my life. I highly recommend volunteering, fostering, and adoption. The cats and the people who come into my life because of this one small thing (volunteering) make life so much more interesting, entertaining, fun, and satisfying.Try it for yourself... you might just like it!

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Name: J*** F*****
Date: 2018-02-04 01:36:26
Rating: 5
Comment: Great staff, very well informed and friendly.

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Name: V****** M*******
Date: 2018-01-12 05:10:19
Rating: 1
Comment: Walked into Petco and it smelled really bad which I understand there are a lot of animals but it smelled like no one had cleaned the cages of the rodents like guinea pigs and hamsters for over a week.We first went to check out the reptiles as we were looking to buy one. We asked if they would allow us to hold the bearded dragon and we were told they only allow people to handle on certain days and at a certain time. I have never been to a Petco that didnt allow us to handle the animals before hand. I would know because I have bought 4 guinea pigs and at other locations they allow us to handle the animals and take our time.The guy then said he would only allow us to hold the reptile if we bought it. If we are going to buy an animal we want to make sure we are okay with them and will not simply go with whatever animal is handed to us. On top of that the bearded dragons had chewed each others tales and when we asked questions we were brushed off and told there was nothing wrong with them and they were simply just trying to sell them to get them out of the store.Lastly we went to look at the skinny pigs and their cages smelled really really bad. There was poop everywhere which again is understandable because they poop every second of the day but the smell only gets bad when cages are not cleaned in over a week. They also lacked food and Hay which they need unlimited amount. But I was glad to see they had water at least.Its very sad the conditions the animals are in. I have been to a few Petco where they focus on the animals well being and are informative.

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Name: K*** A*******
Date: 2017-09-04 15:44:03
Rating: 5
Comment: A few of the staff seem pretty bored working there, but this store has lots of different pet supplies and for a wide range of pets themselves. Focused mainly on dog supplies though. They also have ~4 animals (cats usually) at a time looking to be adopted.

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Name: J**** C*******
Date: 2017-08-11 14:57:33
Rating: 1
Comment: Poor customer service with low grade work combines for an unsatisfactory visit. Will not come back

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Name: P****** R***
Date: 2017-06-23 03:54:21
Rating: 5
Comment: Great service, good people, great pets. One stop shop. Pet adoption is a great idea. Keep up the good work Pet Co.

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Name: T***** C******
Date: 2017-06-17 22:02:29
Rating: 1
Comment: This location blew my mind, on Irvine in North Tustin. The young girl in the grooming department was incredibly rude to my mom and me when we went to get our dogs nails cut. Not only was she full of disrespect to her elders, she walked up with a terrible attitude, not even looking up at us when she curtly asked if we were there for grooming. When I said we wanted nail trimming she wouldnt let us, stating my dog needed a rabies cert. She stated the last time I was in Petco for service was 2014! My dog has been to Petco many, many times since 2014. She refused service and was so terribly rude about it that we walked out instead of fulfilling our list which included about $125. Worth of stuff. She is the one with medium brown hair, bold eyebrows, squarish glasses and is about 20 years old. She should be talked to, reprimanded and put where she doesnt work with the public. 2 minutes from my moms and we will not return. Terrible ecperience.

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Name: d**** u*****
Date: 2017-06-14 01:13:44
Rating: 5
Comment: Great staff. They were kind and took very good care of our puppy. Will be back again.

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Name: O****** T****
Date: 2017-01-08 05:31:01
Rating: 5
Comment: Good attention and nice price, and wonderful items for acuarion fish..

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Name: T**
Date: 2017-01-03 02:45:02
Rating: 5
Comment: Very fast, helpful and friendly staff, good selection

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Name: S***** B***
Date: 2016-10-19 19:05:57
Rating: 5
Comment: They always have what I need and then some. Toys for my cats always seem to make it into my basket. Staff is very helpful

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Name: B**** B****
Date: 2016-10-12 16:10:49
Rating: 5
Comment: Always take real good care of my dog here. Quiet store that doesnt seem to get too busy

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Name: K**** R******
Date: 2016-08-02 03:07:31
Rating: 2
Comment: Awful Customer experience. U asked a question there response was maybe I would go with... Pointed there finger to the desired location and then walk away from you. At check out they rang us up and didnt place our item in a bag and again took off. We had to ask if it was OK to grab a bag!.....Im going somewhere else next time.