Five Star Cleaners & Tailoring & Laundry

address: 4660 Natomas Blvd STE 160, Sacramento, CA 95835, United States
Phone: +1 916-419-4742
services: From the business: Identifies as women-owned,
Service options: Online estimates, On-site services,
Accessibility: Wheelchair-accessible car park, Wheelchair-accessible entrance,
Payments: Debit cards, NFC mobile payments, Credit cards,

category: Dry cleaner, Cleaners, Clothing alteration service, Laundry, Laundry service, Tailor
rayting: 4
site: https://five-star-cleaners-tailoring.business.site/
worktime:
DayTime
Monday10 AM–6 PM
Tuesday10 AM–6 PM
Wednesday10 AM–6 PM
Thursday10 AM–6 PM
Friday10 AM–6 PM
Saturday9 AM–5 PM
SundayClosed



Name: S*** G***
Date: 2024-04-26 04:19:59
Rating: 1
Comment: They were extremely unprofessional. The woman at the front desk was very rude, and the owner was equally unprofessional. They ruined very expensive clothing. They didnt allow us to inspect the item before paying, and when we asked, they cited it as their policy. They returned the items to us in a damaged state. When we attempted to contact them, they abruptly ended the conversation and refused to refund the money we paid. Please avoid this place as it lacks professionalism. No business should be hanging up on customers in the middle of a conversation.
Name: S*****
Date: 2024-04-25 02:28:22
Rating: 1
Comment: Owner is hostile & rude, not a pleasant environment Ill take my business elsewhere
Name: H***** Z****
Date: 2024-04-25 02:03:22
Rating: 1
Comment: They destroyed my suit. They did not get any of the stains out which was fine because there was no guarantee but they returned it with rips in the sleeve! Esther claims she just works there and owner Caroline wont take responsibility or give a refund, dont come here.
PhotoPhoto
Click here to view more comments
Name: A*** E**
Date: 2024-04-24 01:58:14
Rating: 1
Comment: Very disappointing and unprofessional service. Ruined an expensive coat and returned it with multiple holes. Overpriced and refused to offer a discount or refund for returning in worse condition. Were very disrespectful and rude when discussing the matter on the phone and hung up in the middle of the conversation.
Name: M**** H*****
Date: 2024-04-23 22:02:40
Rating: 1
Comment: Ruined a professional suit while refusing to give a refund and being very rude in the process! They could have said no politely
Name: K**** .********
Date: 2024-04-02 16:26:58
Rating: 5
Comment: They are super fast and have always done a great job, even with the really important things like bridesmaid dresses! Highly recommend.
Name: L***** O*****
Date: 2024-03-29 00:53:56
Rating: 5
Comment: Always taking care of Laron !!!’ 😁😁 great service, clothes are immaculate when coming out of 5 star cleaner !!!!
Name: L**** M************
Date: 2024-03-28 22:13:52
Rating: 5
Comment: They are always friendly and they do a great job with alterations.
Name: a***** v*********
Date: 2024-01-31 18:36:34
Rating: 5
Comment: Needed a last minute alteration. They had it done within 24 hours. Turned out perfect
Name: I*** T**********
Date: 2024-01-30 20:18:30
Rating: 5
Comment: I got my puffer coat repaired and dry cleaned all under $50. They sewed up the gash in my coat like it was nothing! I mean, I can barely tell that it was there in the first place! I cant thank you guys enough
Name: s**** a*****
Date: 2023-11-15 16:56:02
Rating: 5
Comment: They gave me my 2000$ back i forgot them in a coat
Name: K******* L****
Date: 2023-11-08 23:20:33
Rating: 5
Comment: Brought my wedding dress here and was so impressed with how beautifully they cleaned and presented the dress. I waited WAY too long to bring it in after my wedding day and Five Star Cleaners was able to clean it so well.Thank you for making this such a great and easy experience!
Name: C****** G*****
Date: 2023-11-02 00:49:17
Rating: 4
Comment: Excellent service. Pricing, of course, like every where, is a bit much. Will keep using them.
Name: B**** D*******
Date: 2023-10-31 19:46:01
Rating: 4
Comment: Great service!
Name: B**** H**
Date: 2023-10-24 04:52:31
Rating: 5
Comment: Its a great customer service experience 👌 👍 yes would recommend everyone 👍 👌
Name: I**** D*****
Date: 2023-09-20 19:35:32
Rating: 1
Comment: I recently visited this location in Sacramento for the first time last week and yes It does have a nice location area in the plaza, but unfortunately it was nothing of which I originally paid for. I brought a coat and pair of flare pants in which had some face paint along the collar of it from a previous video shoot. I spoke with the lady in which we came to the final pricing and when I would need it by because I have an event on Saturday. Everything was fine, the woman behind agreed. The Day comes around to being done and it literally looks like the same coat I brought in just now with hangers and tags. I could still see dog hairs on it. It wasn’t really much communication we could do because the initial lady who helped me wasn’t there. I’m not here to down the business because I want all to grow, just tell me experience so hopefully they improve communication and service.
PhotoPhotoPhoto
PhotoPhotoPhoto
Name: S**** S**
Date: 2023-09-13 01:16:47
Rating: 2
Comment: Woman is rude, unfriendly cleaners and it’s a bit pricey. I will not be returning here. Raleys shop center cleaners is much better
Name: J***** T*****
Date: 2023-04-24 16:47:17
Rating: 5
Comment: They fix my Favourite Shirt. I am very happy with their service! Thanks
Name: j*** j****
Date: 2023-04-19 23:53:44
Rating: 2
Comment: Alterations took two weeks. Which was a bit long for me. Customer service didnt care if I ever was a repeat customer as well. All I had done was a vest. The sides had to be taken in. Only took them 1 hour to do the very last day.
Name: Z****** T*****
Date: 2023-04-11 20:20:52
Rating: 5
Comment: Wanted my workwear dickies jacket altered. A lot of the places I went in Natomas said they couldnt do it because of the way the jacket was made. I brought it here as a last stitch effort. They told me they could do it so I had them do the alteration. I have never had anything tailored before but it came out great. Slightly expensive but worth for what I got in return.
Name: K**** G*********
Date: 2022-11-06 20:00:10
Rating: 5
Comment: Good prices and good service
Name: s**** b******
Date: 2022-10-10 02:10:44
Rating: 4
Comment: Reasonable price, takes more than a week for simple and easy alteration orders
Name: b**** h**
Date: 2022-07-22 02:21:37
Rating: 5
Comment: Its a great customer service experience 👍 😀 👌
Name: C***** D*****
Date: 2022-06-27 20:22:29
Rating: 1
Comment: Went for alterations on my FIRST suit and the lady acted like she didn’t know what look I was going for. Disappointed. Not a true tailor.
Name: M***** K********
Date: 2022-06-18 18:55:34
Rating: 1
Comment: Not a good service here. I provided one item to be altered in 3 sections. Came back a week later and only 2 sections were completed. I was told I can pay extra and wait another week to get it done. Lady at the front desk did no even want to listen to my concern. Not coming here again
Name: J**** T*****
Date: 2022-05-11 14:27:12
Rating: 5
Comment: I am always satisfied with their services. Great pillar in the community.
Name: A***
Date: 2022-04-26 00:53:00
Rating: 5
Comment: They woman who helped me was extremely respectful and great spirit! Best service Ive had in dry cleaning!
Name: F***** F******
Date: 2022-04-02 13:52:05
Rating: 5
Comment: Fantastic business! I had initially stained, I thought ruined, my white Calvin Klein sweater and Five Star Cleaners was able to bring it back to like-new condition. Additionally, I have brought in multiple pieces of clothing, including jackets and Ive been nothing but satisfied. The two ladies Ive come across have always been cordial and respectful and I always appreciate that. I would definitely recommend this place!! I will be back. Thanks again!!
Name: D**** P******
Date: 2021-08-28 00:31:51
Rating: 5
Comment: They did an amazing job, in just 24 hour notice! You can’t go wrong choosing this place.
Name: L**** J****
Date: 2021-08-21 00:34:25
Rating: 5
Comment: I really really love the jeans I had altered ! I highly recommend them for altering pants and clothes in general i’ll definitely be coming back 10/10 !!!
Name: 2***** W*******
Date: 2021-06-23 22:53:03
Rating: 5
Comment: I don’t understand the 1 star reviews. I just had my suit altered and she did a PHENOMENAL job! I had my blazer and slacks tightened up and it looks amazing. She was very friendly and helpful and I’m so grateful to have this level of service so close to my house. I’ll definitely be coming back for any dry cleaning or alterations 😁
Name: S**** C*********
Date: 2021-02-25 23:25:01
Rating: 1
Comment: Never go to this place for alteration. The lady in the front desk is very rude. Didnt do proper alteration of what measurement was done. I told this is not fitting and Im not happy with your service. The lady in the front desk stated you can pay extra 15 each and will do. Where I have already paid $153 for pant hem and slim. It is just a waste of money.
Name: L**** G*****
Date: 2020-01-05 00:22:57
Rating: 5
Comment: Our clothes looked amazing...Great Job!
Name: R**** M*****
Date: 2019-07-30 14:03:34
Rating: 1
Comment: Went in to pick up $90 worth of Dry Cleaning and the guy behind the counter thought it was best to keep me waiting 6 minutes, and listen to what turned out to be a wrong number, according to what he said! Really? Whatever happened to serving the customer, who is actually paying your salary and bills?
Name: S**** B****** M*****
Date: 2019-05-21 03:30:27
Rating: 3
Comment: I havent gotten cleaning done in a long time but my husband & I both retired. John & fam the best!! Good work & very friendly!
Name: B** G******
Date: 2019-05-13 16:46:48
Rating: 5
Comment: Consistently good service for my routine cleaning. They are always nice to you and Ive never had an issue with my clothes.
Name: D******** R*****
Date: 2018-04-15 08:18:31
Rating: 1
Comment: Not a friendly staff at all, she told me to go to the others cleaner down the street where their seamstress was located to receive a quote for the alterations, come to find out, we drive to the other location and the seamstress was not there. It would of been nice if she called before telling us to drive down there with the heavy dress.. and the other place the staff was very poor service as well
Name: D*** S*******
Date: 2017-11-09 18:40:40
Rating: 5
Comment: Friendly and good prices
Name: A**** P
Date: 2017-02-28 20:12:18
Rating: 5
Comment: Good alterations on my suit.
Name: A***** D*****
Date: 2015-12-16 18:47:58
Rating: 1
Comment: I took my blazer to the cleaners and asked to do a price match and I was not going to do it because they said they couldnt do it and Danielle said she would do it and that she would do it anyways for this one time since I am a new client. I go back a few weeks later and the woman there told me that danielle was no longer with them and that the computer states it is actually 9.00 dollars, I come back again a week later to speak with the owner, I have no idea who I was speaking to but they would not give me their name or state whether or not they were the owner and that it was going to be 10 dollars when before I was told it was going to be 5.00 and later on told the computer said 9.00 dollars but whoever I spoke to today said it would be 10 dollars.
Name: D** M*******
Date: 2015-05-13 14:43:26
Rating: 5
Comment: We have used this cleaner for years - love them! I have to mention Danielle who works there. She really cares about the service she provides. My wife recently had a dress hemmed - it had a high/low hem, and without being asked, Danielle had the alterations people call her to make sure my wife got exactly what she wanted. I have always been impressed with the service here, but Danielle brings it to a new level. Use this dry cleaners! Utterly dependable, great service!
Name: D** C
Date: 2014-11-12 08:35:48
Rating: 5
Comment: Always a good job! Friendly service! Love it! 5/5