First Class Cleaners

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Name: A****** G*********
Date: 2023-06-10 16:53:58
Rating: 1
Comment: THIS BUSINESS IS SHUT

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Name: R** U
Date: 2023-04-30 17:15:02
Rating: 3
Comment: This business has apparently closed. The store was emptied at my recent visit.

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Name: K******* R*****
Date: 2023-02-24 01:30:03
Rating: 1
Comment: Where to start?.. this business failed expectations on all counts. After dropping my coat off for cleaning on a Saturday (needing it for a trip to Big Bear the next weekend), I was told that my coat would be ready for pickup on Tuesday. Tuesday came, it was not ready. I was told to expect a call letting me know when my coat would be ready. The rest of the week went by and I did not receive a call so I ended up having to head out of town without my much needed coat. After our return the following week, I had my boyfriend go in to pick up the coat where he was told AGAIN that my coat was not there and to wait until the NEXT Tuesday. Tuesday came, no phone call to let me know my coat was there (or not there for that matter!). Fast forward two more weeks (as life goes on and the weather was pleasant so frankly, I forgot about my coat) I still have not heard from First Class Cleaners. So today, many weeks after first dropping off my coat, I walk into the cleaners. This time they have it. When asked why I didnt receive a call to let me know that my coat was ready I was told that they should have called you. When asked who they was, the lady who helped me told me the other cleaners. So for one, they outsource their work and take it offsite without our knowledge. Two, they take no responsibility for keeping track of your items and communicating with you if there are delays or when it is delivered back to their site. Then the employee rang me up at FULL PRICE as if all went well! Taken aback I asked if they would consider discounting the price as I not only received poor service on this item but I was also a new, potentially long term customer as I am very local. The employee looked uncomfortable and asked me to hang on while she called her owner. She calls her (Sharon) two times, no answer. This poor employee then starts calling her COWORKERS to see if any of them have been able to reach the owner lately. Finally the owner calls back and the poor employee gets very timid and uncomfortable, hanging up and telling me that shes only willing to offer 10%. If ever there was a moment to save face and show your customers you value them and own your mistakes, this was it. I laughed and said 10%? As in the tax? Shes willing to take off the tax? I told the employee that I was not satisfied with that offer. She dropped the ball not once but twice when I was told that my coat would be ready and I had to go on my trip without my coat. The employee called her back, hung up, and told me that that was all the owner was willing to offer because I waited two weeks to pick up my coat. WHEN I NEVER EVEN GOT A PHONE CALL TO TELL ME MY COAT WAS READY! The coat could have literally come in yesterday but because I hadnt physically come in to check on my coat for two weeks she justified that as the reason to only offer 10%. Un-freaking-believable. Do not go to this place. The sooner they go out of business the sooner we can have an actual useful service in their place. All this and I havent even inspected my coat yet. So there may be a follow up to this review.