Executive Image Cleaners

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Name: J***** B******************
Date: 2024-05-07 19:17:37
Rating: 5
Comment: I do really appreciate the owner for helping me at a very short time.Recently I took my dress to them to be cleaned for very important meeting. They have done a wonderful job and my dress was ready for pick up in that afternoon.Great family business, very helpful, wonder customer service, great prices and very friendly. Thank you for everything you have done for me.

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Name: A*** B*
Date: 2024-04-29 06:37:03
Rating: 5
Comment: Love this place! I had this cute coat with old stains, I actually thought I will have to throw it away, but this place managed to take the stains out.I like that it’s family owned, you don’t see it anymore these days, nice people!

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Name: C*** H*****
Date: 2024-04-11 01:10:57
Rating: 5
Comment: What great customer serviceI had emergency the other day needed a suit done had a stain on the chest, and really needed for work the following day ..they really came thru for me again always so pleased when I leave there ...they really care about their customers there, walk me to my car etc...they treat me like family, I highly recommend them for all ur needs, they do it all there ...Thank you...for your great service ..

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Name: B******* B******
Date: 2024-03-30 01:21:44
Rating: 1
Comment: I have gotten clothes dry cleaned here before with no issues, but I was told that they could clean sneakers with no problem. I took a pair of my Chanel white suede & calfskin sneakers to get cleaned here & they are completely ruined. The suede is rough, hard, and an ugly yellow color. On top of that, the shoes are not even clean... the bottom is still dirty & the shoes have dirty marks on them still. When I addressed the significant & obvious difference, they were trying to gaslight me by telling me that my shoes were BEIGE & not white, that its not their fault how the shoes turned out & just completely disregarded the fact that they ruined my shoes. The guy was trying to tell me that the color changed because the shoes absorbed all of the dirt & they dont ever really know how the material will take the cleaning. Like what??? Im very disappointed. I wouldve rather them tell me that they are not experienced enough to handle that material than to just ruin my shoes with no regard. They took NO accountability & didnt even try to offer any compensation. Will NEVER be returning.

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Name: J****** P******
Date: 2024-03-08 01:34:59
Rating: 5
Comment: I would recommend this place for any friends and family to come to. Talk about friendly service and common courtesy.

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Name: D**** B****
Date: 2024-03-03 21:17:02
Rating: 5
Comment: I love this place! Sure, it has personalized customer service and a strong commitment to quality, but what I love most is that its family-owned by people who care about their business. If I can get exceptional quality anywhere, Ill always choose to support our family-owned local business. Great service at a great price, Ill always keep coming back!

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Name: D**** O
Date: 2024-02-24 18:19:09
Rating: 1
Comment: Service is rude and condescending for no reason? The prices are high which is ok if service matches but I just don’t see it.

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Name: J**** J***
Date: 2024-01-23 18:08:25
Rating: 5
Comment: I had a jacket with stain (from some other dry cleaner), and Executive Image Cleaners really spent the time and effort to take care of it! I also had a delicate sweater and jacket that had to get dry cleaned ASAP, and they were super considerate of my situation and prepared my clothes promptly! You wont get any better service than here! They’re always very welcoming, witty, and caring. Also recommended other people this place, and my friends shared similar feedback (:UPDATE: The stained jacket came back! I couldnt find any trace of the stains that were there originally. I always love my conversations with them, and I hope that more people will use their service for their honesty, kindness, and care.

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Name: K******* L** I*
Date: 2023-12-22 21:36:41
Rating: 5
Comment: Im thrilled to share my outstanding experience at Executive Image Cleaners. From the warm welcome to the efficient service, this establishment excels.Ilber and familys alterations are masterfully done, showcasing precision and attention to detail. Every project has met my expectations, a testament to their skilled craftsmanship.I recommend Executive Image Cleaners for exceptional dry cleaning and alterations. They consistently exceed expectations, making them a standout in Downtown Los Angeles.

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Name: A***** P****
Date: 2023-12-20 21:39:25
Rating: 5
Comment: Executive Image Cleaners performed miracle! Wow! They even removed stains that other dry cleaners have missed for years. My jackets were shining when I picked them up and I couldnt believe it and I couldnt be happier! The fact that the staff is amazing is a bonus. Will come back 100%!

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Name: W****** B***
Date: 2023-12-20 17:40:00
Rating: 5
Comment: Best dry cleaners!Great customer service!

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Name: W**** A**
Date: 2023-12-19 18:11:11
Rating: 5
Comment: Great family owned business and very quick and efficient. Thank you for everything!

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Name: J**** A******
Date: 2023-12-19 08:05:37
Rating: 1
Comment: Horrible service. I almost didn’t leave a bad review because I’m not that kind of person but after reading all the backhanded replies to their negative reviews I can tell they are totally full of themselves. On top of the horrible customer service, the prices are ridiculously high. Don’t get me started on the quoted turn around times.

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Name: S*** P******
Date: 2023-12-16 19:01:23
Rating: 1
Comment: What a horrible experience. The older lady who helped me had the most disgusting attitude. I literally grabbed my clothes and walked out before she could even take them. I simply asked her one question and her tone and attitude was so unprofessional. I didn’t feel comfortable with her taking my clothes. I wouldn’t recommend.

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Name: A*** B********
Date: 2023-11-24 22:10:01
Rating: 5
Comment: Great people, great service here! They got my outfit back, on a holiday weekend faster than they even said they could, and the best price. Thank you!

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Name: j** g*******
Date: 2023-09-10 14:14:31
Rating: 5
Comment: Great service

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Name: C****** E******
Date: 2023-07-30 19:35:23
Rating: 5
Comment: This place is excellent and the owner are very professional and friendly, I recommend it to everyone.

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Name: A**** A*****
Date: 2023-07-30 19:30:18
Rating: 5
Comment: I mostly use this location during my trip to LA. Amazing service and quality! The owner is very customer oriented person and cares deeply about her quality, service and customers. Great Service!

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Name: E*** J*****
Date: 2023-07-29 18:22:51
Rating: 5
Comment: I’ve been going to EICleanera for the past 18 years and couldn’t recommend them more! I love Juliana and Ilbert and all they have done for the community.

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Name: I** A****
Date: 2023-07-23 00:52:01
Rating: 1
Comment: Im not here to tell you that you shouldnt use this business. Thats your decision, regardless of our review. Were here to tell you what to expect: outrageous prices, rudeness (if you dare to ask pertinent questions), and of course, extremely lengthy delivery times. Knowing the people behind the counter, from what we heard, first hand, and how we were treated, we know any apology would be an empty one to just (try to) look good online. In essence, we wanted to dry-clean my (simple) wedding dress, and a couple of other items. Said dress would take a month or longer and almost $200. Another little summer dress that I bought in the neighborhood (again, to try to help a small business) would cost me more to dry clean ($16) at this place, than what I paid for it. I was afraid to ask for the cost of the rest of the items. When my husband and I (both neighbors, both professionals, both invested in the community) said No, thank you, thats OK to those prices, someone yelled from inside a room, you can go to another CHEAP place. Then I replied, You mean more cost-effective? Then the same guy yelled back, Its called CHEAP. So we left, and of course, well never be back there. When did some small businesses start being so entitled and obnoxious? While we dont have to dry clean all the time, and some might consider this a luxury, treating neighbors with disrespect is never the way to gain business or recommendations. Please do better with your personal attitude, customer service, and of course, your offering.After seeing your reply:As expected, the let me try to look good online pre-fabricated answer… Another issue with small businesses trying to ignore genuine concerns.Id have to agree with you regarding your mother. She simply tried to tell us the prices. We, too, reserve the right to refuse a service that wont meet our expectations. You shouldnt be upset or rude because of that. It denotes a certain level of immaturity.Your mothers business deserves better. Youre creating issues for her with your attitude and the seriously troubling answers online; accusing people with outrageous lies, and worse, implying that you have more rights than others, because of when they moved to the neighborhood or when they became citizens of this country. Extremely disrespectful, borderline insulting, and racist (it doesnt matter who I am or where I came from). Youre doing your mothers business (not yours) a big disservice. Frankly, your reply is worthy of a closer examination of your business practices.Instead of wasting time typing nonsense behind closed doors, Id strongly recommend that you take a step back and reevaluate the way youre doing business. Maybe, consider that you were very rude and that a sincere apology would be in order. Perhaps, it would even do you some good to do more than just be on the computer stalking other peoples profiles. Try greeting potential clients, for a change, and being nicer to them, . That might mitigate some of the challenges that are yielding that stressed-related lack of good manners. Do better. You can!

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Name: J******* U********
Date: 2023-06-29 01:16:05
Rating: 5
Comment: Good people, good service, and the price is as right as it gets in this town! If you’re local to DTLA (and even if you’re not) this is the spot. Will be coming back here for all of my dry cleaning needs.

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Name: R*** W*****
Date: 2023-05-17 07:50:58
Rating: 5
Comment: Legit love this cleaners. The owner is hilarious and tells you straight up no B.S. fast, reliable and family owned.10/10 will recommend. I took my Gucci and Kith. Solid cleaning with no issues. Very trustworthy!

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Name: M***** C***
Date: 2023-04-05 21:14:56
Rating: 1
Comment: Called and asked for wash and fold and was told ‘no we are so busy and then the woman hung up’. Was insane

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Name: A****** M****
Date: 2023-04-05 06:02:12
Rating: 5
Comment: Very nice dry cleaner. I have them clean our family comforters about once a year.

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Name: N***** R*********
Date: 2023-03-14 22:07:46
Rating: 5
Comment: Great people and great work!

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Name: K** B****
Date: 2023-03-02 02:11:39
Rating: 5
Comment: My first time getting my garments dry cleaned and I had an amazing experience !! The mother and son who work here are so sweet and kind, I definitely will make this my go-to dry cleaning spot

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Name: S***** S*****
Date: 2023-02-18 18:46:01
Rating: 5
Comment: Phenomenal experience! Such Friendly and my proffessional people that always give exceptional service and deliver my clothes to me nice and clean :)

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Name: B****** E*******
Date: 2023-02-11 02:16:57
Rating: 5
Comment: Great service as always! Great work quality

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Name: D**** C*********
Date: 2023-02-11 00:02:11
Rating: 5
Comment: They provide great service and fast, during my short visit to LA, I used their services. Very kind and courteous, pricing was good and turn around time was great. I recommend their services.

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Name: N******* V
Date: 2023-02-10 17:24:53
Rating: 5
Comment: I always come here these people are professional and very nice and easy to deal with thank you guys for always taking care of me every time I come in!

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Name: K****** H***
Date: 2023-02-09 17:10:34
Rating: 1
Comment: Walked into this place and she looked at me like an alien or as IF I don’t belong lol 😂 I’m a native of LA and a person of color

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Name: N** K***
Date: 2023-01-05 20:07:17
Rating: 5
Comment: Its nice to see that some people still care about Professionalism. Truly Amazing Service, they get the job done, above expectations. I would recommend over & over again. Thank you EIC!

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Name: J**** N****
Date: 2023-01-04 06:27:18
Rating: 5
Comment: Very courteous and professional staff. Family run business and they treat you as one.

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Name: P**** Y********
Date: 2023-01-03 21:25:53
Rating: 5
Comment: Impeccable service and quality tailoring. I am now a customer for life.

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Name: R****** R****
Date: 2023-01-03 17:26:42
Rating: 5
Comment: This is the best dry cleaning service I’ve ever had. You definitely have my continued support. Thank you for being the best!

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Name: E****** I***
Date: 2023-01-02 22:12:19
Rating: 5
Comment: I was very happy with the service that I had received from them and I recommend that place to everyone.

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Name: M*** C*******
Date: 2023-01-02 00:49:48
Rating: 5
Comment: I was visiting my family over the holidays. I needed a couple things dry cleaned and pressed for the weekend. This was my first time going there, and they had my clothes cleaned on time. Friendly and fast.

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Name: V**** P*****
Date: 2023-01-01 22:37:57
Rating: 5
Comment: I like their customer service, today and every day excellent service

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Name: B****** A********
Date: 2023-01-01 20:45:49
Rating: 5
Comment: Wonderful family business and amazing customer service! I would definitely recommend to anyone.

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Name: S***** M********
Date: 2023-01-01 19:31:09
Rating: 5
Comment: They Did a great job

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Name: T**** K**********
Date: 2023-01-01 19:13:10
Rating: 5
Comment: Great People, very Friendy Amazing service and they have been Here for over 35 years, they are very nice and the Owner Juliana is a great Lady .

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Name: M***** B****
Date: 2023-01-01 19:08:38
Rating: 5
Comment: One of the best place ever and they have the best service!

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Name: R** K*******
Date: 2023-01-01 19:08:13
Rating: 5
Comment: Probably the best dry cleaners in the area. They always do a great job on the clothes, very friendly staff and I highly recommend them!

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Name: P****
Date: 2023-01-01 18:30:27
Rating: 5
Comment: Been going here for years for all my dry cleaning and alterations. Small family owned, very professional, and great services. Had an emergency last week due to the holidays and they were very accommodating and helpful. Highly recommend.

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Name: G**** V*****
Date: 2022-12-30 20:04:37
Rating: 5
Comment: Great rush service in advance of New Years Eve while we were staying at a nearby DTLA hotel. Very reasonable cost in comparison to hotel in-house rates.

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Name: P**** B******
Date: 2022-12-29 01:28:18
Rating: 5
Comment: Excellent service, attention to detail and absolutely courteous and lovely staff!

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Name: W***** E*******
Date: 2022-12-28 04:08:59
Rating: 5
Comment: Executive Image Cleaners is a best cleaning service with a great customer service I had experienced. I highly recommend this Executive Image Cleaners

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Name: P***
Date: 2022-12-28 04:02:36
Rating: 5
Comment: Been coming here for years. Great staff, service, and prices. If you are looking for a reliable place with great prices this is a fantastic place to go to.

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Name: E*** H********
Date: 2022-12-28 04:01:55
Rating: 5
Comment: Had a couple of suits dry cleaned with one of them needing the pants hemmed. everything came out perfect and the service was quick and friendly. i highly recommend this place!

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Name: G***
Date: 2022-12-28 03:26:46
Rating: 5
Comment: Highly recommended!Good people, professional serviceI just had to write a review because when somebody is worth it, Imtaking the extra mile to endorse it!

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Name: J****** D***
Date: 2022-08-31 18:15:33
Rating: 5
Comment: Cannot recommend this place enough! Great service and great people. I have been living in DTLA for years, but was taking my clothes to get dry cleaned in another part of LA. This will now become my go to. Took a crochet dress that had dye transfer under the arms from a black shirt I wore over it, plus a silk shirt that I managed to have a drink spilled all over it. Both came back looking brand new.

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Name: V****** S****
Date: 2022-08-09 05:40:25
Rating: 5
Comment: Great dry cleaning thats affordable and expedient.

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Name: D** T**** T*****
Date: 2022-08-06 04:50:29
Rating: 5
Comment: I am so happy to be providing this review for this amazing family business that is the heart and soul of DTLA. Both Ilber and Giuliana are a super class act, bringing their genius to a neighborhood that is so lucky to have them. I was in town for bizz and needed some tailoring done for a photo shoot and I new that Executive Image Cleaners was the place for me. Giuliana is an absolute genius in her tailoring skills and she is the sweetest being who is living a purpose helping people be their most fabulous. She is absolutely wonderful and a gift from God as she knows exactly how to tailor things to bring out the best for people. She did multiple items for me with such a can-do attitude and I just fell in love with her graciousness and her gorgeous spirit and loveliness. Ilber is such a gentlemen and brings such dignity to all he does and I felt so taken care of while I was in LA and he and Giuliana are just so committed to the neighborhood and they bring their heart and soul to it. Ilber is the kindest man and knows how to treat people. These folks are elevating DTLA and they feel like the heart of the community. In a few short visits there I feel like family and I didt even want to leave LA because they are so wonderful and caring. I went in for some tailoring and we adopted each other and I consider them the gems of DTLA and I will visit them each time I am there and likely go to LA more because I get to see them. Truly do yourself a favor and bring all of your cleaning and tailoring to this amazing family business and youll be rewarded by their top notch service and warmth. Id fly from SF to LA just to give them my bizz because the truth is that in their industry they are the best in the bizz.

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Name: s* s*
Date: 2022-05-21 06:57:20
Rating: 5
Comment: Amazing place it’s a mom and son duo and they are the nicest. great customer service and amazing work! it’s hard to find places that altered and keep the original hem and they do amazing. great prices. love the fact i found this place and that is right across the street from me

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Name: S***** K*******
Date: 2022-05-09 17:38:46
Rating: 5
Comment: This dry cleaners is the best. I feel comfortable taking all of my expensive suiting and designer garments here knowing they will be handled with the utmost attention to care. They also have tailoring available - all of my items have been done perfectly. And finally, its family owned and operated by a lovely family that goes above and beyond to provide excellent customer service. Happy to be able to support the the community !

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Name: D** B****
Date: 2022-03-26 01:53:09
Rating: 5
Comment: I love these guys. The owner always has a smile and is so uplifting

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Name: L***** O*
Date: 2022-02-21 06:17:19
Rating: 5
Comment: Had a wedding to attend and had a bunch of dirt on the bottom of my gown. They removed every single molecule of dirt from my dress in a day. The dress basically looked brand new! Such fast, high quality service for such a reasonable price. Will definitely come back!

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Name: f************
Date: 2022-02-18 01:10:46
Rating: 5
Comment: The best place in LA for alterations & dry cleaning. Friendliest staff, they make you feel like family. Fast, affordable & most definitely reliable! Much love to executive image cleaners!! Always chose them over any other dry cleaning service!

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Name: F**** T****
Date: 2022-01-26 20:36:26
Rating: 1
Comment: Completely ruined my brand new clothes. I would strongly recommend against using this company. I would give them 0 stars, but 1 star was the limit

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Name: N**** K****
Date: 2021-11-30 15:51:36
Rating: 5
Comment: If you are in need of a reliable cleaning and alterations facility, look no further. Only place I can trust with my suits and family apparel. The alteration specialist makes it an easy 1 stop place. Owners are very nice and helpful every time I am there.

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Name: j********* B***
Date: 2021-10-03 15:45:20
Rating: 5
Comment: Very professional and friendly with excellent customer service skills. I would highly recommend using Executive Image Cleaners.

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Name: J**** E*****
Date: 2021-10-02 21:31:09
Rating: 5
Comment: I know this business and its owners for almost 30 years. Very professional and delightful to dear with. Very affordable with high-quality Service. This is a true American Dream story having come true. Ms. Julie is a wonderful person who cares deeply for her clients and has worked hard to make her very positive mark on the Downtown Community. I highly recommend Executive Image Cleaners. 10 out of 10 in customer service, professionalism, caring, and pricing.

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Name: E**** M*****
Date: 2021-10-02 21:04:21
Rating: 5
Comment: Love these guys..... super professional, fast and very nice to deal with. I highly recommend them.Eddie

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Name: N**** M***** H*****
Date: 2021-10-02 20:54:38
Rating: 5
Comment: Superb service, lovely people, very professional and highly recommended. Will use them again, for sure!

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Name: T**** M
Date: 2021-09-08 18:58:04
Rating: 1
Comment: Wouldn’t go here if I were you. I haven’t been. But I just called to ask a couple questions about getting a service done. The response I got was “no. You’re late” and then got hung up on. Late for what? And hanging up on customers?

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Name: J*** P****
Date: 2021-08-20 02:09:19
Rating: 5
Comment: Good People doing Good for The Community

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Name: B***** Y*****
Date: 2021-06-29 18:50:20
Rating: 5
Comment: The best dry cleaners in LA. They are fast and do a great job and owners are also very very friendly, I highly recommend you give your business to them

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Name: S**** E*****
Date: 2021-06-29 03:15:04
Rating: 5
Comment: I highly recommend this business if you live or are in the Downtown area. I needed to get a couple suits dry cleaned and they did an amazing job! They are friendly, courteous, honest, and very professional.

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Name: R*** E*****
Date: 2021-06-29 02:49:55
Rating: 5
Comment: I was in the area on a business trip and needed to get a couple items dry cleaned for my meetings. I was greeted by the owners who were professional and very friendly. I would highly recommend this family owned business if you are anywhere in the downtown Los Angeles area.

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Name: S****** G****
Date: 2021-01-02 09:56:47
Rating: 5
Comment: My family and I have been using Executive Image Cleaners for a long time. They are very professional, friendly and do an excellent job. We have never had any missing garments and our clothes have been ready on time. We highly recommend using them as they are one of the best in town.

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Name: E**** C
Date: 2020-12-25 01:44:25
Rating: 5
Comment: Good Services! they are definitely trustworthy people. They make a commitment and never let you down.

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Name: E***** K****
Date: 2020-10-21 09:41:56
Rating: 5
Comment: My neighborhood cleaners! Great people and quality service.

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Name: J**** T****
Date: 2020-10-20 07:59:49
Rating: 1
Comment: This business ruined several of my top quality business suits.My girlfriend picked-up our clothes, and when we saw what looked like bleach or chemical damage, we went back to complain. A heavy set man confronted us at the front counter and started shouting. It turns out that the mans mother owns the cleaner business, and that he is notorious on the block and at Starbucks for resolving customer complaints by screaming.

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Name: C****
Date: 2020-08-23 03:50:12
Rating: 5
Comment: Professional and very kind people here. I would much recommend this business if you are in need of laundry facilities and dry cleaning in the area.

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Name: R** S****
Date: 2020-08-19 21:52:40
Rating: 5
Comment: What an amazing experience with customer service pricing and timing. Definitely recommend them!!!

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Name: B*** D
Date: 2020-08-11 19:35:36
Rating: 5
Comment: I love this location and their service is excellent.

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Name: S S*
Date: 2020-03-17 23:19:08
Rating: 2
Comment: They told me three(!) months to clean a tulle gown with no embroidery, no beads, simple top and ruffled skirt 😱 In other places dry cleaning of the same dress never took more than one week. I wonder how this executive cleaners are still in business 😄

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Name: S****** C*******
Date: 2020-03-11 16:19:31
Rating: 1
Comment: Ive just finished my 5th attempt at calling these guys and being hung up on. I called, they answered and I asked if they offered same day service (im here visiting). They immediately started saying hello, hello, I said hello, then they hung up. Each time I try to call now i hear them pickup and then immediately hang up the phone.Not good guys. I would definitely look into this as the complaint below is the same. Regardless of your apology you’ve made multiple bad impressions and have lost several customers because of it. The world is too small now for your business to be making these types of errors.-Stephen

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Name: L*** S*****
Date: 2019-09-04 03:22:34
Rating: 5
Comment: This place is one the best in down town. Excellent customer service.you just go there once and you will be their customer for life time.I highly recommend Executive image cleaners to every one.

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Name: C***** S****** S****
Date: 2019-09-03 07:33:37
Rating: 5
Comment: When Im in LA visiting my son, I take my clothes to his cleaner. Theyre very nice and their prices are very reasonable. They did a great job cleaning and preserving my daughter in laws wedding dress.

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Name: B********** T***
Date: 2019-08-25 06:55:23
Rating: 5
Comment: Love This Family And Business They Always Do A Great Job With Cleaning My Items ... Best Cleaners In Los Angeles If You Ask Me

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Name: T******* T***********
Date: 2019-08-06 03:26:23
Rating: 1
Comment: Pathetic customer service.Very rude owners who dont know a bit about customer service. They dont even know how to charge a credit card and claim that it was declined. My card needs a pin to be entered and they claim the machine never asked for a PIN. I clearly got a message, in my phone that the card was declined because the PIN was not entered. The owners rudely refused to try the card again and didnt even allow me to come near the machine. I have been using my card everywhere in down town and nowhere I had issues.Mine is a corporate credit card, with no limit. So ideally it should have worked. I was initially assuming that they did not know how to properly use the card machine and offered to try it myself. The owners were very adamant and rude that they will not let me near the credit card machine.Also they did not even give a proper receipt, for the cash paid by me. They gave me a scribbled half torn paper as receipt!!!..This was my first visit here and would have continued forever as it was very close to the place where I live. Unfortunately THIS IS THE WORST CUSTOMER EXPERIENCE THAT I EVER HAD IN MY LIFE and would never think of going back to them even if they do the laundry for free.Have attached photos of the declined message from the card company and the bill in the actual condition provided to me.*****************An update to this review***************************Earlier, I had complained against this cleaners to Better Business Bureau (BBB). Today I got a call from the owner of this Executive image cleaners. First I didn’t pick up as I was busy and it was an unknown number. Immediately he called again within a few minutes and I answered. First of all he did not even have the courtesy to check if it is a right time for him to speak. He started by saying that he is not accredited by the BBB and that complaint is of no use and told that I should have contacted him directly to resolve any issue!Well that what was I exactly tried to do when I was at the store. Since I got a callous attitude from the owners, I had to write this review. When I told this to him, he kept on repeating that he had tried my credit card twice and it didn’t work (Well an FYI to this owner. I am spending close to $10000 per month, in this card and across numerous merchants and never ever I had this issue. Either you change your machine or learn how to charge a credit card). Also he was in no mood to listen to what I was trying to say and kept on bragging about his business.Eventually I had to disconnect the call thinking it is a waste of my time, as I felt that his tone was more to boast about BBB can’t do anything to his business rather than trying to satisfy a disgruntled customer.

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Name: M* F
Date: 2019-06-14 22:53:00
Rating: 1
Comment: They destroyed my clothes after I informed them that it need to be done with care an had the nerve to tell me that I brought it to them like that

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Name: C******* L*****
Date: 2018-08-30 21:53:41
Rating: 5
Comment: Executive Image Cleaners can always be depended on! Reliable and consistent, Juliana works her magic on even the toughest of stains. Great at alterations too!

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Name: A****** M********
Date: 2018-07-04 01:26:49
Rating: 3
Comment: Called to ask if they do 24 hour service and she hung up on me.... Seemed really upset because I kept saying hello after I heard the phone pick up with no response for about 5 seconds. Kinda made my feel stupid. I did a search for 24 hour dry cleaners in Los Angeles and these guys came up. But Im pretty sure its a mistake.Update: I Just read their response. It was years ago so I dont remember this. I do not have a blocked phone number and never have. If they have phone lines this crappy where by they seem annoyed and conveniently their line disconnects with a click and my number magically becomes a blocked caller ID then think they still deserve a low review for going with the cheap terrible experience phone line.Apology accepted none the less. Ill update the review to 3 stars for at least appearing to care publicly.

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Name: A***** Z***
Date: 2018-04-16 20:35:48
Rating: 4
Comment: Quite okay atmosphere outside and a little inside

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Name: D**** O******
Date: 2017-10-30 19:17:57
Rating: 3
Comment: Unhelpful but clear that they could not meet my immediate need.

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Name: S*********** D*****
Date: 2017-09-22 10:31:23
Rating: 3
Comment: I took a Steelers jersey to this place that I bought from offer up. I made it clear that I love the team, and I wanted this jersey totally refurbished. It needed stitching at the neck, numbers cleaned and pressed. I told the lady how much it meant to me. She gave me a date to pick it up. I went, only to find out that it wasnt finished. Then, when I went to get it finally, it had a stain still stuck in the back numbers, the numbers were still wrinkled, and I am dissatisfied with the overall service. Although MOST stains were removed, if I personally detail it I bet I can fix the rest. I wouldve paid extra for quality care. The lady knew that.

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Name: J*** M*****
Date: 2017-02-28 18:41:58
Rating: 5
Comment: The people at Executive Image Cleaners were extremely nice and did a very good job with the suit I brought in. I needed something fairly last minute, and they were able to accommodate. Plus, theyre open a little later than other cleaners in the area.

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Name: E****** B*******
Date: 2017-02-22 23:45:24
Rating: 5
Comment: Great company, Ive used them several times when I was in DTLA and they always completed the job in professional and timely manner. Definitely recommend these guys.

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Name: R** W**** (************
Date: 2017-01-07 19:51:31
Rating: 5
Comment: It was my first time coming here and I was very happy with my recent service that I received. I used to own a Dry Cleaners and Alterations company in Northern California and know how this business is run. They took care of things that I didnt even bring up but they did it as an added service for no charge.For example, I had two missing buttons on my shirts and forgot to tell them about it when I took my cleaning in. When I picked them up, my shirts had two new buttons and they looked great. You might think that is not much but it tells me that they pay attention to detail and I love it because thats how I ran my business.I also had a pair of pants that I needed hemmed last minute for a business meeting and they were altered perfectly and quickly. There going-the-extra-mile service was very refreshing to see and experience since I dont see that too often in businesses these days. I am definitely coming back regularly. Thank you! You guys are awesome!

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Name: K**** F****
Date: 2017-01-07 18:45:37
Rating: 5
Comment: I was in LA for a wedding and noticed that my clothes on the airplane got wrinkles. Also had 4 friends that came with me to the wedding. Great customer service and very dependable. The had our stuff done pretty quick. If Im ever in LA again Ill make sure to use them.

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Name: A** M********
Date: 2016-10-27 16:03:49
Rating: 5
Comment: Quality people.

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Name: S**** O*
Date: 2016-10-06 08:08:13
Rating: 1
Comment: Very rude and overpriced. I went there for alteration and asked him how much it is. He said $18 per pants. I gave them my pants and then came back in 2 min as I thought it was too expensive. He was very upset because he wasted a receipt sheet. And his mom was screaming that next time, check the price first. I understand that you are upset because you wasted a receipt sheet, but dont yell at your customers. And there will be no next time. I used to go there to dry clean my shirts, but never again. I found a much cheaper and nicer place in k-town.

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Name: A**** B********
Date: 2016-09-22 22:51:00
Rating: 1
Comment: I went into to get something dry cleaned but they were very rude.

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Name: K*** W***
Date: 2016-07-01 22:05:56
Rating: 5
Comment: Great service, love them! Boy

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Name: J*** T******
Date: 2016-06-12 17:08:09
Rating: 5
Comment: This is the best dry cleaning service in downtown. I would only trust them with my clothes because they treat my clothes as if they were their own. The first time I dropped off clothes I asked for starch and Juliana recommended only light starch on the light colored shirts and no starch on the dark colored shirts in order to avoid damage on the shirts. Great customer service and great people!

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Name: �**
Date: 2016-05-28 18:28:32
Rating: 3
Comment: This is a laundry shop, which is convenient for people who dont want to wash clothes here.

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Name: J**** R******
Date: 2016-03-03 23:56:20
Rating: 1
Comment: I had the exact same experience as Anthony. I asked if they offer a 24hr dry cleaning service and was responded to in a rude manor and then hung up on. Very poor service, dont take your dry cleaning here.

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Name: V****** W***
Date: 2013-11-01 23:52:04
Rating: 5
Comment: For the last year my husband and I took all of our dry cleaning across the street to Ralphs because it seemed convenient to drop it off while grabbing groceries. However, Ralphs never did a great job. My dresses constantly came back with new pulls and my cashmere sweaters are now pilling. My husbands shirts would come back with the stains still fresh. Did they even attempt to clean it? I was beginning to wonder. So we were fed up with the lousy quality and decided to try Executive Cleaners. Talk about a GODSEND!!Not only are they super friendly, they do an amazing job! I brought in my husbands white shirt that had a red (ketchup?) stain on it. We had taken the shirt to Ralphs TWICE to try and have the same stain removed, both times did not even make a difference AND we had to still pay for it. (Thanks for nothing, AGAIN, Ralphs)The first time I came to pick up the shirt from Executive Cleaners, POOF the stain was gone! They also removed a tough oil stain from one of my dresses! (I swear we arent usually this messy) She also checked the garments to make sure that the stains had completely been removed and asked if I was satisfied. Absolutely!You can tell they actually care about the quality of their work and their customers. Whether Im buying cashmere sweaters or its a silk shirt from H&M, I want to NOT worry about it getting destroyed at the cleaners or wonder if its actually even being cleaned. I know that I can rest assured when I drop off our clothes at Executive Cleaners. My husband and I will be bringing all of our dry cleaning here from now on - which will probably be often because I guess we really are that messy! Oops.PS I wrote this review on Yelp as well, but they filtered it - along with 25 other outstanding, five star reviews. I dont understand why Yelp would keep obviously fake reviews up and show reviews from 2 years ago and filter all the recent reviews. Seems fishy to me!Moral of the story - Best. Dry Cleaner. Ever!!!!

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Name: D**** M******
Date: 2013-10-28 00:10:19
Rating: 5
Comment: Best Dry Cleaners downtown. The owner is great and pays attention to detail. I am so glad they are here in LA!