Elite

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Name: J*** M****
Date: 2024-06-14 19:52:00
Rating: 5
Comment: The 6 months I spent with Elite going through the program was absolutely amazing! I loved every minute of it! Darrin, Tom, and Sabrina were amazing and top notch, always there for any questions I had. This program is a must go to if youre going to be a service advisor.

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Name: R*** C**
Date: 2024-06-06 12:59:40
Rating: 5
Comment: The learning experience was excellent and the instructors are first class!!! Thank you Sabrina, Tom and Darren for the great experience!!!

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Name: H****** B********
Date: 2024-06-04 19:24:39
Rating: 5
Comment: Darrin, Sabrina, and Tom made the whole masters program. As soon as I walked into my class in San Diego I felt welcomed and when I left I had a new sense of hope for career in the automotive industry as well as in personal life. Throughout the six months I learned how to be a better mom and wife, and I overcame a lot of obstacles in my work. I truly could not have advanced as much as I have without Elite and The Masters Program. Sabrina really helps, encourages, and provides the necessary feedback to allow you to grow and continue to grow after my course is complete. Tom is awesome too! When he would come to our classes he also provided feedback necessary for growth and encouragement to keep going! Darrin is amazing, not only is he the owner of Elite but, he co-owns his own repair facility with his brother. He is so busy, but takes the time to help Sabrina and Tom facilitate. He is humble and a great person! All three of them are! So thankful our owner believed in me to take this course. Ive made new friends in the automotive industry, and have a renewed hope in our field. Highly recommend!

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Name: D**** C*******
Date: 2024-04-01 19:00:57
Rating: 5
Comment: From teaching a proven and tested method of putting people first, to reinforcing positive habits that bleed into every aspect of our lives, the Elite service advisor training program Led by Darren, Tom, and Sabrina have helped me grow in both my professional career and my personal life. I am grateful to have had the opportunity to partake in this program. The classroom and in-person learning during the 3 day course, helped me overcome mental blocks that stopped me from truly taking care customers. I recommend all advisors or future advisors to join Elite, together we can raise the standard of our industry and ensure people are taken care of. Thank you Tom & Sabrina for the continuous push to better myself.

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Name: n***** h*******
Date: 2024-03-28 22:55:30
Rating: 5
Comment: Tom, Darrin, and Sabrina are all worth way more then 5 stars!! I have been in the auto industry all my life and started my advising career about 14 years ago. Never have I experienced training to the extent this has been. This class keeps you accountable and really makes you dig for your passion. I have refreshed my skills that may have been lost in the hussle and bussle of advising, and really have become a better listener in all aspects of my life. Im sure any of their classes will accomplish whatever you are looking for with Elite!!!

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Name: B**** S*******
Date: 2024-03-20 14:31:47
Rating: 5
Comment: I have been doing this over 35 years and I have never seen such an intensely focused training program so specifically focused on the service advisor role. What makes this program so good is the people conducting it. Darren, Tom and Sabrina deserve the highest praises for their very appearant hard work and devotion. Thank you for this experience that I will take with me forever.

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Name: Z*** R
Date: 2024-03-19 18:02:47
Rating: 5
Comment: Tom, Sabrina and Darrin where a delight to work with and are a wealth of knowledge, they are extremely kind and have no problem taking the time to help you succeed. I highly recommend this course for new and veteran service advisors.

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Name: K**** G******
Date: 2024-03-16 00:24:28
Rating: 5
Comment: Such a wonder group of people. Sabrina, Tom and Darrin really care about what they are doing and it really shines through.

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Name: M*** W******
Date: 2024-03-15 19:29:21
Rating: 5
Comment: If I could leave 100 stars I would but 5 will have to do!Elites Masters training course for service advisors in the automotive repair industry is absolutely the best and most amazing course I have ever taken in my life! Darrin, Tom and Sabrina are so amazing and are the masters at teaching this course.As a service advisor who just graduated this course I want to say THANK YOU from the bottom of my heart for everything that you have done for me. There are so many benefits to taking this course that I cant list all of them in this review. I highly recommend taking this course if you are a service advisor and if you are a store manager or owner, send all of your advisors through this course! I promise you wont regret doing so!

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Name: K** B****
Date: 2023-12-19 22:13:50
Rating: 5
Comment: Great program, with great people and awsome support.

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Name: B****** D******
Date: 2023-12-09 06:05:41
Rating: 5
Comment: Great program! Hannah, Darrin & Tom provide excellent training and ongoing support!

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Name: J**** G********
Date: 2023-10-26 19:01:21
Rating: 5
Comment: I get to retire in just a few days and Elite Worldwide has been instrumental in this process. I joined Elite as a coaching client on June 1st of this year and then attended the Flying with the Eagles conference in Denver where I was encouraged and refreshed by the network of coaches and clients attending. Following the advice of one of the coaches at the conference who knew my desire to sell and retire, I contacted a competitor to see if he was interested. To my shock and delight he was very interested! My awesome coach, Randy Pickering, helped me present and negotiate a great deal. And he provided helpful encouragement, insight and perspective in a fast and intense process that took almost exactly 5 months! Heres what you need to know: The people at Elite are gold. They are ethical, effective, caring and wise. If you want help in your auto repair business, grab the Elite tiger by the tail and hang on! Youll be pleased with the results.

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Name: S****** N***
Date: 2023-09-23 00:58:22
Rating: 5
Comment: Elite is a fantastic organization that helped catapult my career. They are a people first company and taught us to be same. The trainers are amazing at what they do in helping us communicate with our customers. They taught us how to work through scenarios, situations and have a seamless general process. I use these skills I learned everyday not only at work but in real life. Tom Hannah and Darin and the rest of the team at Elite care about who they work with and who they teach and train. I will say it again. PEOPLE FIRST organization. Thanks guys!

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Name: J** H*********
Date: 2023-09-21 11:13:00
Rating: 5
Comment: The program was definitely life changing! I now have a renewed love for what I do! Helping people is a number one priority!Thank you Darren, Hannah and Tom of Elite!

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Name: E* L*****
Date: 2023-09-15 20:33:31
Rating: 5
Comment: Wonderful training that is very useful. Hanna, Tom and Darrin were great teachers.

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Name: A*** V** A****
Date: 2023-07-28 19:53:44
Rating: 5
Comment: We have been with Elite since the 1990’s and have been sending all of our Service Advisors to the Masters Course since its inception. This program is an absolute game changer. It gives a student the confidence, training and tools to be an effective communicator and service advisor. I always enjoy watching the growth of our Service Advisors as they go through this class, their confidence skyrockets after the initial 3-day training and just builds over the next six months as they grow as people and advisors.I have personally taken this class and was (am) very impressed with how the classes and instructors conduct the training. All of the instructors that I have had the pleasure to know through the years all embrace and embody the ethics and positivity that I feel is a core foundation of this class. I was all in on this course when I learned that the instructors would gladly welcome any of our customers to the class to hear what is being taught. To me, this is so much more than a sales training course. It is a communications course, a psychology course, an ethics course and a course dedicated to personal growth, both professionally and personally.

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Name: D***** G*****
Date: 2023-06-27 18:24:19
Rating: 5
Comment: Elite Masters was an extremely helpful program. Tom, Hannah, and Darrin were great teachers and very helpful along the way. This course will be greatly beneficial in both life and profession!

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Name: S****** W********
Date: 2023-06-21 13:02:17
Rating: 5
Comment: I have truly learned a lot from the 6 months Masters class! From the Elite Sales Cycle to learning how to handle objectives, I feel more confident in myself and my abilities. I appreciate all of the hard work Darrin, Tom, and Hannah put into this course and for always going above and beyond to help us grow! You guys are making such a huge positive impact on our industry!

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Name: A****** C****
Date: 2023-06-16 22:23:39
Rating: 5
Comment: I truly enjoyed and took so much from taking theyre six-month course. There were so many things I wasnt taking into consideration in my sales presentation and performance. This course really gave me a different perspective of sales and helping people and reminded me of the benefits of really going the extra miles for customers and doing whats best for them. Thank you Darin, Tom, and Hannah for all the knowledge and advice passed down and the imprint you left on our journey in the automotive industry.

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Name: J**** B*****
Date: 2023-06-15 23:22:59
Rating: 5
Comment: Darrin, Tom and Hannah are the BEST. Elite is the best training I have participated in.

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Name: E*** E********
Date: 2023-04-07 11:31:32
Rating: 5
Comment: Elite has changed the way I approach not only the way I advise auto repair, but sales in general! Darren & Tom are so great to work with! They are authentic, encouraging, and really believe in the material they are presenting. They are so knowledgeable and you can tell they’ve learned their wisdom through many years of experience. Such a great course!

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Name: B******* A*********
Date: 2023-04-06 21:39:51
Rating: 5
Comment: After going through the Elite Masters Program, Ive seen a drastic change in the way I face our customers. Darrin was a very personal teacher who would talk with me through any question I had after group classes. And Tom always had the best energy going into group sessions. I couldnt have asked for better teachers!! I would recommend this program to any Service Advisor looking to improve. Honestly, thank you for letting be a part of this!!- Logan Brazzeal

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Name: A**** S***********
Date: 2023-04-06 18:27:45
Rating: 5
Comment: Tom and Darrin made this class very interesting and fun. I learned a lot of information from this class and experience. They took topics that can be considered boring and hard to understand, and made it easy to learn and make you want to come to class every time.

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Name: S**** S*****
Date: 2022-12-20 15:55:16
Rating: 5
Comment: Working with my coach Bill Greeno has absolutely transformed my shop. He was able to quickly determine what small or large mistakes I was making, helps guide me through decisions using his own experiences and continues to help us grow every month. Since joining Elite 6 months ago my team has doubled in size to keep up with demand, we more than doubled our production and became more profitable all while running a shop based on honesty and integrity and never ripping anyone off. Best decision Ive made since opening my shop 2 years ago.

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Name: R***** O******
Date: 2022-07-29 14:55:28
Rating: 5
Comment: I have been working with Darrin for about 3 months and it has been a huge blessing to have his input into my shop operations. He can look at the metrics and get a good picture of whats going on with the business and spot the problem areas before they become big problems. And he also will give very good advice on how I might go about fixing them and it often is something I had not even considered doing. Additionally, after having gotten to know each other and how each one of us works we have developed a great rapport work wise and its almost like having another manager to add to the process. That kind of help and creative thinking is helping us not only do better but is setting us up for much larger things in the future. Very happy with this service and Darrin in particular.

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Name: B**** L****
Date: 2022-07-21 12:39:53
Rating: 5
Comment: I have been working with Joe Marconi for about 7 months, I cant say enough about how much passion this man has for this industry and helping the people in it. Running a large and complex automotive facility is still a daily challenge for me, even after doing it for the last 17 years. Joe has been amazing at keeping me focused on my goals and the health of the company, he is a wealth of knowledge and also provides an excellent perspective from his 40+ years of experience in the industry. I consider him to be a coach, peer and friend who is always looking out for the best interest of me and my company. Thank you Joe!!!

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Name: G******* J*****
Date: 2021-12-08 19:12:14
Rating: 5
Comment: The sales training is a good experience for anyone in this line of work. I like that the focus is treating people right instead of trying to sell the customer. Darrin made this class fun but still focused on the training at hand. This made it fun to participate in every way. Darrin is a rockstar and you are lucky to have him on your team.Thank you for everything!!

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Name: D**** B*****
Date: 2021-10-11 02:16:35
Rating: 5
Comment: 2 years ago, after 35 years of running our auto repair business together, I bought my brother out of our family owned independent auto repair business. At the time, I was just a glorified service advisor that just happened to also be part owner of the business. As my brother was always the manager / number$ guy, I knew that I was going to need some help if I was going to continue to be successful AND take the shop to the next level. After seeing some ads on my Facebook page and doing some online research, I decided to reach out to the folks at Elite Worldwide. After some initial interviews and assessments, I was paired with my coach, Ed Cushman. From day one, Ed was exactly what and who I needed. Kudos goes out to the Elite staff for their matchmaking prowess. I cant imagine having anyone more suited for being my coach. He has been the perfect combination of all things I desperately needed as we worked through multiple issues including two exiting long time employees(10 years each), new hires and my biggest weakness at the time- getting my head wrapped around our KPIs. Ed has always been so patient with me as I transition from working IN the business to working ON the business. He was very accommodating when we first started out - having our coaching Zoom sessions after I closed the shop Monday evenings. I am happy to report, those sessions are now Wednesday mornings with me signing on from the comforts of my own home while the shop runs smoothly without me, thanks to the systems and processes Ed helped me develop over the last 2 years. For the last 10 years, when people have asked how much longer I wanted to keep working full time at the shop, my pat answer has always been oh probably another 10 years - but there really was no actual countdown as the years progressed. Now, with Ed and Elites help, I feel like I finally have the goals set and the tools needed to complete the goal of having a business that will continue to function and thrive whether I am there day-to-day, or not. Thank you Ed AND Elite for all your help these past 2 years - 3 more years to go.... and COUNTING!Danny BeilerBeilers Auto Repair IncSarasota, FL

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Name: O***** A*********
Date: 2021-10-08 14:25:46
Rating: 5
Comment: I have been privileged to work with Elite in different capacities and each and every one of these I could not speak highly enough about. My first experience was with the Master Class for Sales Advisor training. All I can say is Wow. Jenn and Doris were amazing. Then I rolled into the Flying with the Eagles course. Again, Elite does not disappoint. If you are a business owner and need to get a grasp on the clarity of your goals, need not look much further than this course. Which leads me to the main benefit of what I got from all of this. The introduction to my coach Leon Martin. Boy. I feel like I could write a small book about the good things to say about this man but Ill keep it more brief to ensure you get the most from this short read. Leon has been exceptional at identifying the type of person I am, where I am at in my business and what is the greatest necessity for ensuring I grow in the areas necessary to be the best business owner I can be. I spend a lot of time working on understanding myself as I know that the best leader I can become depends on this development. Leon has spent the necessary time working with me to identify where my areas of development are needed most and given me incredibly creative ways to grow in these areas. Now dont get this confused with Leon solving my problems. This is a mutual effort and requires all the time and commitment from me as it will you to ensure this development makes a difference. I also want to pay special tribute to his incredible flexibility. I know it requires intention to make time for our calls and I have failed on occasion to cut away to ensure we get time together. He has made special adjustments to his personal schedule to ensure the work we need to do gets done. I know not to abuse such concessions but just know, as an exceptional human being, he has made sacrifices for me which I am deeply grateful for. To all the people involved in this operation, I send the warmest thank you from all of us at Oscars Automotive. If you are reading this and need that last little piece of information necessary to solidify your decision to get a coach, take a class or send a team member to get trained, all I have to say is DO IT. You just cannot be disappointed with what this organization and more importantly its people can do for you.

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Name: G*** B******
Date: 2021-09-29 21:18:23
Rating: 5
Comment: After a year or so of searching for the right team to help me not only get to the next level, but assist in building a succession plan for our third generation, I joined the amazing folks at Elite. I could not be happier for my decision.Having the pleasure to work with Jim Butitta is simply awesome. When I was selected (or best matched up with) to work with him, I wasnt sure it would be a fit. I didnt know Jim and he didnt know me. As it turns out, nothing could be better. I certainly was a numbers adverse kind of guy, where as Jim, said, I run to numbers. Case closed. Exactly what I needed. With Jims background of owning and operating 8 locations along with being involved in multiple family businesses, I feel Im in the best of hands.Results: Weve increased business, achieved our highest monthly sales levels and most importantly, our net is coming along nicely. My son and son-in-law are just as excited to be working with Jim and the entire Elite team. They recognize the world class team of coaches that are current (and former) shop owners who are willing to give of their time to help build our family business.Im proud to not only work with Elite but be part of their family of shop owners. You have to ask yourself, Who doesnt want to be Elite?.

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Name: S**** D******
Date: 2021-06-22 14:46:05
Rating: 5
Comment: Being a part of Elite’s class in San Diego was fantastic! The instructors were very caring and informative and really went the extra mile to make sure everyone felt involved and understood the material we covered. I would highly recommend to learn from them if you’re given the opportunity!

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Name: A** A*** C*** a** C********
Date: 2021-06-15 16:57:01
Rating: 5
Comment: This course was amazing, it definitely helped me a lot with confidence issues and as a fairly new service advisor has helped me make strides. Jen was great at providing feedback whenever I would stumble with my wording. I would recommend this class to any advisor who is barely starting out because it helps with some of the tougher customers that feel like will never buy.

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Name: B**** M****
Date: 2021-06-07 17:42:31
Rating: 5
Comment: Jenn and Darrin were GREAT.

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Name: G*** B
Date: 2021-06-03 22:03:14
Rating: 5
Comment: Participating in the Elite Masters Course has taught me so much. Jen Monclus really helped me to visualize how to approach unique situations with customers, and Ive greatly improved my sales skills. Her bubbly personality made for an entertaining experience as well as an educational and informative one. I highly recommend this course to anyone who wants to be there best in the Service Advisor arena. Kudos to Jen!!

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Name: D***** G*******
Date: 2021-05-27 22:45:29
Rating: 5
Comment: Weve taken advantage of Elites training courses and their coaching program and havent been disappointed. Working with Chris Monroe as our coach has been great. Having someone in our corner with his level of experience and insight has been invaluable in helping us navigate the hurdles and speed bumps we all face in business. Youre going to run into problems no matter what. It helps to have a guide who has seen them before. Grateful for Chris and the team at Elite for their work!!

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Name: A****** L******* (****** A*** C****
Date: 2021-04-06 19:31:39
Rating: 5
Comment: I have tried management classes in the past, and I would like to say that Fly With The Eagles Seminars is far above any course or program I have had the pleasure to take. I knew that Elite was right for my business to develop and grow. I signed up for their shop owners management training and was coached one on one by a gentleman who has made a name for himself in the automotive repair world. Servando Orozco was my primary management coach and influential key to bringing my success to a higher level. He was trained by Bob Cooper and Through their guidance I have learned to make my own expectations for myself and to hold my self to them. With Elites extraordinary knowledge I have accomplished and developed new procedures and productivity workflows in my business leading to less micromanagement and higher profits allowing me to expand my business to a second location. I would highly recommend Elite, I believe it is not just a great investment into your business, but also in yourself, helping re-evaluate your core principles and allowing you to make the right decisions for yourself.I would like to thank Bob Cooper and his crew for the wonderful service and guidance

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Name: C****** G*****
Date: 2021-04-02 17:35:43
Rating: 5
Comment: Being able to work with Jen has been a pleasure to say the least. She is one of the best communicators Ive had the privelge of meeting and it is evident that she has put lots of time and effort into the work that she does through the Elite Masters Program.

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Name: J*** M*****
Date: 2021-03-20 14:17:27
Rating: 5
Comment: Jen put so much time and effort in Robert going thru masters course very much appreciated. Watching Robert change in ability and attitude was totally awesome i know he is a better person after going thru program. Also knowing Jen will be available for future when questions come up. I as shop owner am very glad that Jen has chosen to put her heart into her work to help people be all they can be. A big THANK YOU!! Jen.

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Name: J*** O*******
Date: 2021-02-03 14:51:19
Rating: 5
Comment: Jen Monclus is everything one looks for in a teacher! She is organized, timely, direct and a master of her craft. I am seeing increased confidence and personal development in our newest service consultant because of Jens efforts. Thanks for building a superstar for me!

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Name: T*** T****
Date: 2020-12-22 05:36:42
Rating: 5
Comment: Recently I started the Elite Masters course. The starting 3 day course was incredible. The information was so well planned and thought out. The Elite team hit the mark with the program.The lessons in the program really inspired me. The program was right inline with my core value system. Treat people honestly and fairly. Those customers soon become just like family to you making It a win/win.Thank you Bob, Jennifer, and Darrin for sharing your years of expertise with us. I look forward to the many weeks ahead in continued education.

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Name: R**** P********
Date: 2020-12-21 21:02:51
Rating: 5
Comment: A few months ago I went through the Fly With the Eagles course for the first time. We are a generational business and this is my 40th year in business. My three children are now running our family business and they were able to attend at the same time. Joe Marconi and his team delivered 3-days of compelling information. It was well paced, kept your attention and was very thought provoking. As in most training, you can also learn a great deal from the side conversations when you least expect it. I was able to use some of this information immediately on my return. I truly believe in the verse, Iron sharpens iron, meaning when you are around good shop owners, people that have been there before, that you all raise your game in business. I highly recommend this training!

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Name: B**** B********
Date: 2020-12-21 18:13:09
Rating: 5
Comment: I recently completed the Elite Masters Course for service advisors with Elite. I would like to first say it was an awesome experience and I learned a lot from everyone involved. I was blown away but how much I had to learn and how much knowledge was there to pick up from other advisors in my line of work.The person that really brought the people and the information all together and made the class so valuable was Jen Monclus. She was our instructor throughout the almost 9 month course. Jen had a curve ball as we all die with Covid-19 and this class not getting to travel to California for the first 3 day segment as all classes in the past have done. Jen did not miss a beat though and you could not tell that she had not done this entire training course on zoom before. Her and her staff did an amazing job and we all learned a ton and bettered ourselves.I really appreciate Jen and the staff at Elite and look forward to future classes and recertification in the years to come.

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Name: S****** S****
Date: 2020-12-18 16:09:45
Rating: 5
Comment: Jen is an absolute sweetheart!The whole Elite crew is great!Always a pleasure to work with!

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Name: J******* O****
Date: 2020-12-18 14:39:38
Rating: 5
Comment: We have entrusted Elite Worldwide to assist us in developing our leadership and customer care team for years. Their attention to detail and ethics are remarkable. Most recently, Jennifer Monclus, guided the development & graduation of two of my current Service Advisors from the Elite Masters Program. I am ever so grateful for everything she does and how much she is committed to seeing her students succeed!

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Name: J***** J******
Date: 2020-12-18 14:02:02
Rating: 5
Comment: Jenn and the Masters course she instructs is a foundational part of our service advisor training. Her knowledge of the subject and ability to teach it are unlike anything I have ever seen! I am beyond grateful for the talent she shares with my team and our industry. Ethics based sales training that is second to none!

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Name: G***** M*****
Date: 2020-12-17 21:43:37
Rating: 5
Comment: Elites service advisor training has helped both our new service advisor and those of us who have been working in this position much longer. Jen Monclus is to be commended for her professionalism and ethics based training. Also a warm thank you to John Francis, our Top Shop 360 coach. Navigating the (sometimes perplexing) questions of operating an ethical automotive repair shop is always a challenge. Having a coach who understands the industry and takes a principled approach to advising us has been a great help. Thanks to all of you at Elite - Jen Monclus, John Francis, Bob Cooper and the rest of the team. -Gerald

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Name: M*** L*****
Date: 2020-12-10 07:16:13
Rating: 5
Comment: We have been with Elite since November of 2018 and have never regretted one second of it. Our coach Mike and the rest of the team have helped us transform the business in the last 3 years to a profitable repair facility that not only makes more money, but has more 5 star reviews and happier customers. The sales training from Bob, Jenn, and Doris are simply the best you will find. If you are looking for an ethics based, service minded company that holds you the owner accountable to achieve your personal and professional goals by growing a healthier repair shop business, then you will not regret your decision to choose Elite.

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Name: L****** L********
Date: 2020-12-01 19:54:51
Rating: 5
Comment: My husband and I opened our shop in June 2020, and we have been with Elite since August. I can without a doubt say that our coach, Bill Edwards, has been such an important person for us during our rapid growth. He has pushed us to be data driven, we now have more concrete future goals and plans, and we have an incredible team of technicians and staff built. Even more, we truly feel he cares for our success and is always going above and beyond for ourselves and our staff. Having his experience and support has been incredible as we have taken on this adventure, always encouraging us to lead with our core values of taking care of our customers and making sure our business is moving in the right direction. We were a small business in June with 3 employees, and are ending the year with 8 full time employees. We are very excited for 2021, and with Bills guidance I know its going to be a HUGE year for us! Elite coaching and its resources have been one of the best choices we made for our business!

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Name: B**** T*****
Date: 2020-11-19 16:07:27
Rating: 5
Comment: Ive been working with Elite Worldwide for little over 4 years now. Since Ive started with them my business has been growing approx 10% each year for total of over 40% now. I am now #1 rated shop in my city. Everyone is very knowledgeable and friendly. It is a delight to work with them all specially Doris & Rudi. Classes they offer are very helpful and since then my service advisor productivity has gone up to 80% closing ratio. Rudi, my coach specially pays close attention to details and makes personal plans for my shop. He truly cares as if he is helping a family member. I would recommend them to any shop that wants to grow. Thank You all for all your hard work and thanks for helping me over the years.Ali, Olive Auto Center

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Name: P********** S****** a** R*****
Date: 2020-11-10 16:06:34
Rating: 5
Comment: We can not say enough good things about every single person we have had contact with at Elite! We began working with Elite almost 3 years ago and they have helped us achieve every goal we originally set to keep our business operational at the time and now we actually make money, work way less than we were when we started are partnership, have more benefits for our staff, happier customers, faster turn around times, happier customers, and less stressful life away from work. If you are looking for which coaching company to team up with there is not a better option than these group of amazing professionals.

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Name: P****** a** V******
Date: 2020-11-08 13:31:04
Rating: 5
Comment: Running an auto repair business is not rocket science. If you are of average intelligence, you do right by people, and you are willing to work hard for long hours, you can make a living. If you want to run a business that flourishes, creates uncommon opportunities for its employees, and supports your journey of finding purpose in your life, there is more to it, and it’s much more art than science. There is no better investment that you could make in your shop than in the study of the art, and there is no better institution to provide you this education than Elite. There are other outfits out there that you can learn the science from, the plain business fundamentals. My experience with a Colorado based one at double the cost did not provide half of the value. My coach at Elite, Jim Butitta, is cut from a different cloth. He has been the highest caliber teacher, mentor, and friend I could ask for, and he has meant a great deal more to our company and its people. Jen Monclus is brilliant, Kevin Vaught is a treasure, and owner Bob Cooper has personally made sure I have been supported as a client. I would be remiss if I did not mention Doris Barnes who has been no less than incredible to me.

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Name: i**** H********
Date: 2020-11-05 05:17:26
Rating: 5
Comment: Bob Cooper and his elite team of shop professionals are truly a step above the rest. They have a very personal and unique way in changing your thinking on how our industry should treat customers, challenge you to do whats right but stay profitable doing it.

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Name: G**** M*****
Date: 2020-11-04 15:02:35
Rating: 5
Comment: A truly Amazing company! In October 2017 my wife and I attended the Eagles course in SanDiego. Since then, our business has grown tremendously thanks to our coach, John Francis and the rest of the Elite family. We have felt very supported and encouraged along the journey and highly recommend Elite to anyone who wants sustained positive results. Thankyou John and the rest of the Elite family!

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Name: Y****** W*****
Date: 2020-11-02 13:09:01
Rating: 5
Comment: Elite has improved my sales skills tremendously and has taught me many valuable lessons for my transmission business. My coach. Randy Pickering, has been incredibly helpful and attentive allowing Superior Transmissions to grow and progress with the times. I will always be grateful to Elite and especially Randy.

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Name: W*** F***
Date: 2020-03-07 00:43:27
Rating: 5
Comment: Bob and his group do a great job of bringing to the forefront the things you MUST do to be successful while keeping in ethics in mind.

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Name: R*** T****
Date: 2020-02-29 18:06:11
Rating: 5
Comment: Very informative, kept my attention and well worth anyone’s time. Highly recommend!

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Name: N*** F**
Date: 2020-02-29 16:42:13
Rating: 5
Comment: The whole team has a wealth of knowledge that always exceeds my expectations. I have been utilizing their training services for myself and my staff for years and will continue to use them for years to come.

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Name: R*** B****
Date: 2020-02-27 04:44:31
Rating: 5
Comment: We have made a substantial investment in training for ourselves and our employees over the years. We strongly believe the in great training and have been exposed to numerous excellent programs.Bob Cooper and his team at Elite offer some of the best training we’ve ever seen.

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Name: B** F**
Date: 2020-02-27 03:57:20
Rating: 5
Comment: Great training and information ar our annual Point S meetings. Thank you Bob Cooper and Darren Barney.

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Name: M***** G***
Date: 2020-02-21 21:23:47
Rating: 5
Comment: Elite is an amazing organization. They have been a valuable resource in so many ways to me and others. Their entire staff are people focused and have your best interest at heart. I have to say that Joe and Kevin are all stars. So very passionate in what they do. Just finished a four day course and it was truly eye opening. Made such an impact for me personally and my company. So very thankful for these two. They make a positive impact in everything they say and do. Excited to continue working with them in the future! Thanks for all you do Joe and Kevin!

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Name: C****** T*******
Date: 2020-02-20 23:09:40
Rating: 5
Comment: I could say many wonderful things about this company but I’d rather focus on 2 individuals for this review. I’ll keep it strong and sweet. I attended a 4 day management class who was taught by Joe and Kevin. It. Blew. Me. Away!! These gentlemen are so passionate and love what they do. Most importantly they care about YOU. Both men have impeccable character. This is not taught- it’s their values that are priceless. Elite has 2 amazing men who can move mountains. I am honored to have sat in their class room.

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Name: T** O*****
Date: 2020-01-23 15:27:26
Rating: 5
Comment: Thank you to everyone at Elite!We just finished up another year of record sales and profits. Its mid January, and the tax liability has grown. Retirement accounts are all maxed out and funded. The cash to pay the taxes is here.I never thought an old dog could learn new tricks!Since working with Kevin, Doris, Jen and Bob, every area off our business has exceeded our goals.Time to aim quite a bit higher!I could not have done it without you.Thank you,Tom in Phoenix

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Name: R*** D****
Date: 2019-04-20 13:36:16
Rating: 5
Comment: After being involved in various organizations and 20 groups for over 25 years, about 5 years ago we joined Elite Pro Service and never looked back! This organization lead by Jim Murphy is proactive in every way - from marketing to business operations, to personal growth. The quality of the people drawn to this group is unmatched within the industry. We are all here to help each other and learn from each otherJim Murphy has proven to be a great leader, coach, and mentor with unwavering integrity, and amazing wealth of knowledge.If you are reading this and wondering if this organization is worth your time, regardless if you have a single shop or you are a multi-store owner; I can assure you that you will find your time well spent!

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Name: T*** E*******
Date: 2018-06-08 19:49:45
Rating: 5
Comment: I am so pleased at my results from working with Elite. My coach, Doug K. has gone out of his way to help me succeed, including visiting my shop on his own personal time. I was very nervous about taking over the business by myself after my husband passed away in 2014. Feeling scared and worried but ready to take on the challenge after consulting with my team. I began to search for help. Elite was recommended to me by someone I highly respected in the Automotive Industry. Immediately many of my worries and concerns went away. I would highly recommend Elite to any auto business owner. They helped me and my staff carry on to record levels, Personally and Financially. Thank you Doug K. you are an outstanding mentor/coach. I am so blessed today because of this great company.

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Name: W**** G**
Date: 2018-05-29 11:30:52
Rating: 5
Comment: Been through 2 other business development companies. After speaking to Bob I finally found a company that aligns with me on business ethics and practices. Ive been with the company for 5 years now. We have no car count concerns, our clients appreciate us being there for them, our team moral is high, starting to enjoy the lifestyle Ive been pursuing. Best personal and financial investment thus far in my life.

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Name: B**** A********* S******* a** R*****
Date: 2018-01-19 15:02:06
Rating: 5
Comment: Hope and renewed vision! Working with John Francis, Jr. has truly been a blessing. He has come alongside us, encouraged us and given us hope of a brighter future. It has been great to have someone who has walked this journey before sharing his wisdom and advice with a positive outlook. So nice to feel like we are not shouldering all the burden and responsibility of owning an automotive repair shop alone. Thanks John!

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Name: C K****
Date: 2017-11-07 18:46:26
Rating: 5
Comment: Great class and would highly recommend to anyone that wants to improve their sales and their ability to better deal with customers!

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Name: P*** P*******
Date: 2017-10-31 14:38:46
Rating: 5
Comment: I have been a coaching client with Elite for about 7 months now. My coach is Juim Butitta and I must say in the short time we have been working together I have found him to be methodical, knowledgeable, helpful and one heck of a guy. I recently went to the Fly With The Eagles course and had the pleasure of meeting Jim in person and was every bit of what his persona is over the telephone. He has a true passion to want to help people in the industry better themselves and their business. Thank you Jim!!!

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Name: R**** R**
Date: 2017-10-11 15:19:09
Rating: 5
Comment: Hey there Racer Rob here and my wonderful wife Kristi and I just got back from a weekend training class put on by Bob and Doris of Elite and WOW... grab a cup of coffee and PLEASE read our story because it has to be told!Being the Straight Shooter I am, this is our second shop/rodeo after we had successful sold our first shop and moved on into Real Estate investing.We were doing well, but I knew in my heart I truly needed to get my you know what back into auto repair and help this industry by raising the level of RESPECT and TRUST it truly deserves!Lets face it, with how CRAZY COMPLEX todays vehicles are, we are becoming Car Doctors!I should know!You see, before I became a Master Auto Technician, I was an Electronics Technician for various high tech companies and honestly..... I was BORED out of my mind because cars are much more complicated and FUN to FIX!But I was afraid to jump back into the Auto Repair industry because Im a GREAT tech, but struggled with employees and customers...LOL, sound familiar?Then Kristi and I went through our Hell Year where we both suffered from a near death experience, and we truly believe God saved us and we now have a second chance at life!With tears coming out of my eyes I made a promise to God I would open up another Auto Repair shop and TRULY run it with Ethics and Honesty!Well, history repeats itself and I have kept my promise and we now have a ROCKING Auto Shop.The problem is Im starting to hit that BURNOUT stage and now I need a coaching program to help me continue to grow my shop without going crazy!But due to past experiences, I was VERY PICKY when we were looking to work with a Shop Management Company!Well let me tell ya, From the first 10 minutes I was in the class I knew in my gut Elite is the Company that we needed to work with!That gut feeling only got STRONGER!As the day went one that was filled with AWESOME training already, the BONUS was after the class had already ended.Bob then spent a good 20 minutes talking to my Wonderful Wife Kristi, who just so happens to be a High School Math teacher!I stood there in AWE and saw a sparkle in her eyes that I have not seen in some time, and listened to how FIRED up she was to take what she had learned and apply it back in her classroom.Ok thats it, thanks for your time in reading our story.And once more, THANK-YOU Bob, Doris, and the rest of the hard working team at Elite.Kristi and I are very excited to work with you and do GREAT THINGS together!Racer Rob over and out.... :)

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Name: A******* A********
Date: 2017-09-26 21:29:46
Rating: 5
Comment: It was such a pleasure working with Jen and the Crew at Elite. It truly has made a difference these past 8 months. Our Service Adviser has become a SUPER STAR! Jen made sure that as owners we were kept informed our our Advisers performance and it was very well organized and professional. Thank you Jen, we shall look forward to our next venture!

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Name: A**** H
Date: 2017-09-20 23:29:55
Rating: 5
Comment: I recently completed the Master Course which consisted of 2 days in San Diego and 6 months practical. The 6 months of training after was awesome, thanks to the efforts of my instructor Jennifer Monclus. Her positive attitude and upbeat personality made it a very enjoyable experience. Jen also had great insight and looked at things in way I never thought of. Thanks Jen for making it fun, and of course helping me pass.

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Name: T***** B****
Date: 2017-09-18 17:11:28
Rating: 5
Comment: I have had the pleasure to work with Elite for a little over a year now. The majority of my work has been with Mike Kost in the coaching program. Mike helped me to put into place processes and procedures that actually moved me from working IN the business to working ON the business. Part of doing that was hiring 2 great service advisors. I sent one of my advisors through Elites Masters Service Advisor Training Course. Jen did a great job with my Advisor. While that advisor was doing training course, Elite provided my other advisor with training online and webinars.Since I have able to work on the business the results have been great. Profits are higher, shop moral is higher and customer satisfaction is higher. The great thing is we have so much more to work on. Mike does a great job helping me set goals and action plans to achieve those goals. He does what every good coach does and pushes you to do what you know needs to be done. He honestly goes above and beyond in helping me with task and goals and is always there when I need to bounce an idea off him. Elite did a great job in matching me up with Mike.Elite has the culture and type of employees I wanted in my own company when I started to work with them. Every person I have spoken with or worked with has been great. They are always eager to help and are a pleasure to work with. I highly recommend them.

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Name: J**** V*****
Date: 2017-08-24 18:52:48
Rating: 5
Comment: It has been a pleasure working with Russ Bock over the past few months. He truly cares about people. His personal and professional expertise makes him the best of the best! Looking forward to our continued journey together.

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Name: M***** H******
Date: 2017-07-19 00:10:28
Rating: 4
Comment: I enjoyed the course very much. I picked up some new skills that I can use everyday. The instructors are thorough and know their stuff. I would recommended the course.

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Name: m****** b******
Date: 2017-07-10 14:10:14
Rating: 5
Comment: Jen was great in the course. (masters class) Having someone so energetic and upbeat really helped re-fire and break off the rust of a writer of so many years. I was short-cutting it, i knew it all and just didnt have the time. Ive seen it all and heard it all. What Jen did for me was not teach me something new, she reminded me of the core value in not skipping the steps. For anyone coming into this profession having Jen as a teacher would do more then get them ready, it will turn them into superstars. If you have been doing this for years as i have it truly is the next step

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Name: M*** M*****
Date: 2017-07-06 15:46:03
Rating: 5
Comment: I have been involved with the Elite coaching program for six months. In that time, while working with Doug, my personal coach we have made significant changes to the daily operation of the shop. I believe these changes have helped create a positive work environment for all my employees and created a better experience for my customers. My hope is that continuing on with the program will help develop the business further and reach new goals. I would recommend this program to any independent shop owner.

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Name: T** A**********
Date: 2017-06-26 10:04:06
Rating: 5
Comment: I attended the Fly with the Eagles seminar last week and was blown away! Joe Marconi did a wonderful job presenting the course material in a straight forward manner. The structure of the class allowed for group discussion and time for questions when clarification was needed. Ive been to a number of management seminars that preach tracking this and that but Elite broke it down, showed me how to extract the financial data, what it means, and how to use it to manage my business. My work isnt done, but fortunately I have coach John and the rest of the Elite family to help me keep moving forward towards my goals. And by the way...you need to write your goals down!

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Name: R**** A*****
Date: 2017-06-05 18:54:54
Rating: 5
Comment: Before becoming a Service Advisor at J4 Automotive, I spent the previous 8 years in the automotive sales industry. I worked for companies that spent hundreds of thousands of dollars for mandatory sales training from some of the top trainers in our industry. I can tell you that i learned more in 3 days with Jen and Doris than I did over an 8 years period of constant training through the dealerships. These 2 ladies make an unbeatable pair of trainers. Three words for everyone, ETHICS, ETHICS, ETHICS!!! Thanks again for changing my life!

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Name: M*** T*******
Date: 2017-04-25 18:42:45
Rating: 5
Comment: Outstanding advisor training!! Jen Monclus is top shelf and it is extremely obvious that she cares deeply about getting the best out of her students. We currently have our 2nd former technician attending the Elite Masters Program and I have been so impressed that I want to send all of our advisors through the program. Jen puts ethics first and the training pays for itself.

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Name: S****** T*** U***
Date: 2017-04-14 00:32:14
Rating: 5
Comment: Elite teaches what I like to call Life Skills - People, Sales & Service. #1 Training Company on the market. The coaches/instructors are very dedicated to their craft and theyll be with you the entire way until you develop long-term skills thatll carry you through life, even beyond your Service Advisor Career. Look no further. Take Action. Make the Commitment.

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Name: S***** P******
Date: 2017-03-29 13:21:05
Rating: 5
Comment: It has been 1 year since I entered the Elite Masters Program. I was only 3 months into the Automotive industry with no previous experience in the automotive industry nor sales. Jen, the instructor of the Elite Masters Program is truly amazing!!! She helped me personally every step of the way through this journey offering amazing advice, constructive criticism, and always encouraging me along the way! I learned SO much in the 6 months which has helped not only myself but our Auto Repair shop grow tremendously. I cannot say enough positive things about the entire team at Elite. Sterling Auto Repair loves you!!

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Name: C**** H*****
Date: 2017-01-31 23:46:25
Rating: 5
Comment: Working with Elite has been a great experience. We have been in Pro Service for about 4 years and know we are working with elite coaches and staff. Bob, Jim and everyone have been great to work with. If anything what they charge is not enough for what they do. Seriously they have pointed out where I can save in my day to day more than enough to pay for the program. I thought I was on it before and they helped me get to the next level. I cant say Thank You enough!!

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Name: K**** W
Date: 2016-11-02 22:39:25
Rating: 5
Comment: A special thanks to Jim Piraino for all his help. Jim has brought clarity to hundred of question that I have had for years. Jims real world business and automotive experience sets him and his clients apart from the competition. I recommend Jim to any shop owner that is ready to take their shop to the next level.

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Name: S** M****
Date: 2016-09-29 17:27:43
Rating: 5
Comment: Mike Kost has been our coach for three months since starting with Elite. He has done a fantastic job helping us take our business to the next level. Mike is a business owner and has very extensive knowledge of our industry . Mikes simple approach to change has been very helpful to us and we are looking forward to our continued relationship with him. Sincerely Bobby and Sue Molak/ Pro Auto Inc.

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Name: M****** K********
Date: 2016-09-15 18:50:40
Rating: 5
Comment: Wow! Where do I start, first of all I attended a Fly With The Eagle II course in May and signed up with coaching as soon as I got back. Kevin Vaught is our coach and has been outstanding. In the short period of time, hes guided us through hiring an A and C technician and promoting a techician to general manger position and bringing our daughter in to be a service advisor. Now Im starting to work on the business instead of working in the business. I can look from the outside in, plug the holes that need plugged. Kevin has once again showed me how to move our team forward and lead our company. Gross profit is up, gross sales and net income are up. I could go on and on about Bob Cooper and what his team at Elite Worldwide has done for us. A company that cares about people instead of money. The money will fall into place once you and your team put the customer first. Would highly recommend Elite Worldwide!

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Name: R** P*******
Date: 2016-09-13 20:36:09
Rating: 5
Comment: For the best way to improve your auto repair shop, choose Elite. Our shop has cut costs, increased sales, and created a better work atmosphere thanks to the expert coaching from Mike. The seminars are fantastic, loaded with better was to improve business in an ethical manner.Ron Phillips

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Name: S**** T*****
Date: 2016-09-13 14:19:59
Rating: 5
Comment: Without a doubt I would highly recommend Frank Scandura as a Business Coach. I have been working with Frank for over a year now and the changes in my company have been extraordinary. When I first called Ellite Worldwide I had 2 techs and myself, playing technician, service advisor, HR, marketing and anything else that needed to be done. This left me with no time and complete chaos. I was highly skeptical as to whether or not they could really help. I have seen many fly-by-night companies who claim results but in the end only want your money. Under Franks advise I hired a service advisor (which I did not think I could afford) and pulled myself away from the shop as a technician. The results were completely contrary to what I believed would happen. The shop ran much smoother and our ARO rose tremendously. I had more time with my family and more time to focus on my company. We now have 2 Service Advisors, 3 technicians and a shop manager. I now spend most of my time focusing on what really matters, making sure that my company is healthy and successful. We are about to embark on a new journey as we open our second location and none of this would have been possible with out the help and guidance of FRank and Ellite. I not only consider Frank a mentor but a good friend as well.

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Name: B*** K*****
Date: 2016-09-01 17:37:42
Rating: 5
Comment: I recommend Jim as a business coach to any shop owner who is looking for help. His experience and knowledge of the auto repair business, coupled with his life experience, makes him the perfect mentor. I appreciate every moment that I get to talk to him and he has helped me get my shop back on track. Thanks Jim!

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Name: J***** M*******
Date: 2016-08-27 14:25:43
Rating: 5
Comment: I have been working with Elite and my coach John Francis since November 2015, It has been a great experience. John has help me hone in on and understand my KPIs! John is not just coaching, he is mentoring me. He is always there to help when I need a quick call for advise or encouragement too! I truly appreciate having John on my side! What a great asset to our industry to have Elite helping better ourselves, our businesses, and our employees!

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Name: R****** M******
Date: 2016-08-25 22:42:29
Rating: 5
Comment: It is my pleasure to highly recommend Elite Worldwide as the highest standard in automotive repair company coaching.I joined the Pro Service coaching group almost two years ago and it was the best decision Ive made for our company in a long time. Jim Murphy is an outstanding coach and mentor. If you do not want to work to improve your company, dont join because they require effort and progress from you!Believe me, it pays off! Thank you Bob Cooper for bringing this program to our industry.

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Name: T***** B*****
Date: 2016-08-08 20:30:04
Rating: 5
Comment: I attended the Fly With the Eagles training and found it to be very enlightening. Often times I find myself going to a training and the topics are usually similar, the concepts are elementary to me and there isnt a lot of depth to the content. With this course, I found that there was a wealth of knowledge that I could take back and implement beyond the normal ideas I get from training. There was much more transparency, discussion and participation amidst the class of shop owners and coaches which really took the learning to a deeper level. The teacher not only took the time to present their content, but they took it a step further by really giving good examples of how to implement it and make it yours, while answering any questions you had. I look forward to continuing to attend their training and highly recommend all of the classes and coaches. Thanks!

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Name: B****** P********
Date: 2016-08-03 21:42:05
Rating: 5
Comment: The Elite Team brings current and new topics to the table to make sure that we are running the top shop we desire to be running. No matter how long we have been in the business, there are always new ideas to get the juices flowing. We as a family appreciated the Flying with the Eagles course and the dialogue that it created between us managers. We love being able to bat new ideas up against each other to see where we want to go as a company. Keep up the great work Elite Worldwide!

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Name: J*** H*****
Date: 2016-07-29 18:52:33
Rating: 5
Comment: Our coach, Jim Piraino, has helped Bob and I take our business to the next level and further than we could have ever imagined in just 8 months. Our business has grown from 2 technicians to 4 and our car count has more than doubled. We look forward to our weekly calls with Jim and his encouragement and wisdom. The fact that Jim takes time from retirement and family to make a difference in our business makes Bob and I want to do more for others, to give back. His sense of humor turns a difficult week into a productive week and makes those difficult times not so difficult. We have built a personal relationship with Jim of trust and confidence. If he tells us to change something we implement it immediately and have always seen positive results. Thank you Jim!Bob & Judi Harvey Modesto, CA.

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Name: V**** L*********
Date: 2016-07-23 21:11:32
Rating: 5
Comment: We have been doing oil changes under the brand; Castrol Premium Lube Express for about 6 years and started a full service mechanic shop 2 years ago. We were very fortunate to hear about Elite from one of our vendors. They have been helping us for thepast few months. Randy Pickering is the coach assigned to us and he is doing a great job coaching us. He has been teaching us how to run a shop effectively, sharing a wealth of information, such as pricing matrix, operating procedure and handling of work orders, along with appropriate forms, even with accounting professionals and hiring strategy. We are grateful to Randy for all his help and the professional and kind manner that he has delivered it all.

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Name: M****** S******
Date: 2016-07-15 21:05:04
Rating: 5
Comment: Elite is a fantastic company to work with. So glad I found them My coach Jim Piraino is great, easy person to talk to and explains things so they are easy to understand, In the short time I have worked with Jim and Elite, I have gone further than I ever thought I would be able to!!!

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Name: M***** P**********
Date: 2016-06-20 16:26:12
Rating: 5
Comment: This is my second review of Elite but this one is specifically for the Masters Program and Jen Monclus.For those who are not familiar with the masters program, it is 6 month intensive program for Service Advisors geared for behavioral change and lasting results. I have since sent 2 of my service advisors through the program. The first thing I have to say is this stuff works. There is no other program in the industry that is this in depth. The program starts off with a 3 day in person group training in San Diego. Every week thereafter are web meetings and training. Assignments are also expected to be completed and the key to this program is reinforcement. There is only so much a student can glean off a 1-2 day seminar. This is a 6 month kick butt program to change lives. Both my service advisors went from a $800 ARO to a climbing ARO that is at $1300 at the time of this review. This is all within months of entering the program.The gem of this program is Ms. Jen Monclus. What can I say about this wonderful lady? She is hands down amazing at what she does and so passionate about her work. In the year that I have been working with Jen, she has never let me down. I cant thank her enough for being a trainer and a consultant for my service advisors. She even helped me interview both of my service advisors! Jen is also a testament to the great organization that Elite is. They never settle for anyone to be apart of their family that isnt the BEST.If you are on the fence about the masters program I urge you to ask them for references. Hell reach out to me and I will tell you the honest truth. My results speak for themselves. The masters program with Jen Monclus is a winner.

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Name: G*** S******
Date: 2016-06-10 09:36:44
Rating: 5
Comment: As a business owner for almost 40 years, I have been involved with many different training groups and companies over the years. I have found a home at Elite because they align perfectly with my core values and high ethical standards. The business culture that Bob Cooper has created combined with the selflessness and incredible coaching skills that Jim and Sherri Murphy bring to the Pro Service make this combination one that cant be beat. Doris Barnes and Jen Monclus have done a wonderful job training two Service Advisors for us so far. Once you meet them, youll agree that they are excellent at what they do in the Masters Program. Over the years, the networking and great relationships I have cultivated with some of the best shop owners in North America are probably the best takeaways from my time with Elite. I dont plan on going anywhere else. Greg Skolnik, Owner - Motor Works, Inc. Rockville, Maryland.

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Name: J*** O***
Date: 2016-05-12 16:21:38
Rating: 5
Comment: Jim Murphy is unequaled as a business coach. His insights are spot on whether were discussing business issues, marketing, employee problems or personal development. He truly cares about our success in business and in our lives.

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Name: C**** N***
Date: 2016-03-29 18:23:16
Rating: 5
Comment: I currently am the General Manager of three stores and will be purchasing them in the near future. Without the help fom Elite, I would not be as well prepared to take on the ownwership role. The relationships that I have formed within the ELite community are second to none. Elite is always ahead of the curve identifying concerns that the automotive industry is facing. In true Elite fasion, they address it, challenge us and stay one step ahead of the competition.Thanks Elite!

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Name: S**** O*****
Date: 2016-03-24 15:49:35
Rating: 5
Comment: The whole organization, from top to bottom, is filled with quality people that really care about the people they help. This is not a typical management training company for auto repair shops, they put the customer first. If youre looking at the list of auto repair management training companies, youve found the best, with the highest talent and ethics available.Bob Cooper has been an inspiration to my businesses as well as me personally. I have known him since we wrote repair orders with flat stone and a chisel. He keeps current with what is happening and always has great insight on how we can do better.Jim Murphy has shown me how to be a leader in my companies and grow my shop like no other coach has been able to. His insight into the industry and dedication to helping us was obvious from the first day we met.

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Name: J*** B***
Date: 2016-03-22 13:30:54
Rating: 5
Comment: I have been working with Elite and specifically John Francis for the past year. When I started I had little to no passion for the industry left. I have been to just about every training event offered and have worked with several other coaching companies over the years. All the while I still worked harder and harder and became more and more frustrated with the industry. It always felt as though in order to succeed you had to compromise your ethics and cheat your way to success. Something I refused to do. I was exhausted!!!! I hired elite to show me how to get out of the business gracefully. Instead my coach, and the team at Elite, have shown me there is hope to being successful all while maintaining ethics and helping people. Their slogan to never put money ahead of people is obviously a culture within the company. My coach John Francis has such a passion for helping people, both within his shop in PA as well as the shop owners he coaches. He is a true professional and a huge asset to the industry. Thank you John and Elite for giving me hope.Jeff BainBranson, MO

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Name: P*** M****
Date: 2016-02-10 20:19:34
Rating: 5
Comment: I want to thank Elite for all of the help, training, and support you have given me over the years. But most of all, the coaching from Jim Murphy has been amazing. Jims State if the Industry speech at the conference was once again epic. The time and passion that he puts into this presentation provides glimpses into current issues and trends, as well as a pretty accurate reading of the tea leaves for the next 12 months. Invaluable stuff that I can share with my staff immediately.Thanks again!

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Name: C****** C****
Date: 2016-02-04 03:19:50
Rating: 5
Comment: As a person with extremely high expectations I rarely take the time to write reviews and provide public feedback; however the group at Elite have more than exceeded my personal and business expectations. Bob Cooper and Jim Murphys Pro Service group is second to none in the Automotive Repair & Service industry. I am both blessed and honored to be part of this organization. After joining the Pro Service group my business Desert Automotive has gone in directions that we had never thought of or dreamed of. Their out of the box thinking environment is truly reserved for the performers in the industry and I recommend Elite only for those serious about their personal and business success.

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Name: B**** B****
Date: 2015-11-23 01:08:24
Rating: 5
Comment: Ive been in this business for over 30 years, since then Ive seen many changes starting as a Technician, then to a Shop Owner, and its occuring faster today than ever. I was at a breaking point as a Shop Owner for 8 + years, when I called Bob Coopers Elite Worldwide. Doris was my first contact and was most helpful and understanding Elites business model & ethics. Elite has a very strong ethical structure that matched mine, that was my Ah ha moment and I knew I was on the right track. I will add that all the staff at Elite have been wonderful as well. After many emails questions, I was introduced to Kevin Vaughter. A short interview to understand my direction of what Iwanted to achieve and Kevin was able to build a plan for our shop. My shop, not a cookie cutter shop plan. No smoke or mirror gimmicks or razzle dazzle, he calls it like it is, straight at you as a partner with your best interest . He has been the person to keep me solidly focused in the steps and direction needed to restructure the shop with the tools to monitor our performance and put accountability into myself and my staff. His insights and information to help handle issues (customers & employees) and plan for the future which have stopped me from moving foward. Now, I observe and properly act to resolve situations that are fair to all parties as well as see the future path. The real plus comes from seeing the staff members be happier and secure with a purpose after starting with Kevins knowledgable advice. The staff gives their best and we talk over issues as they pop up. Our growing existing customer base along with the immediate growth of new customers every week by referals without using anything other than word of mouth must say something about Kevins expertise. Having Kevin as my mentor has been such a huge asset to me understanding the transition going from Technician to Shop Owner with direction to help others to a happier person with a life. We are still a work in progress, with a much brighter future for success. Struggles are still going to happen, the difference is now I have the tools to monitor and control to handle the Shop.Thank you Kevin!

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Name: R*** S****
Date: 2015-10-15 00:36:25
Rating: 5
Comment: Douglass Kirchdorfer was hand chosen to be my coach. He has helped me in areas where no one else has been able to. He has an ability to look at my business and make me aware of my strengths and also point out some vulnerabilities that I was completely unaware of. His insights and work to hold me accountable to move forward are a major contributing factor to the fact that my shop is on target to exceed 2014 by 37%!

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Name: A********
Date: 2015-09-30 17:35:31
Rating: 5
Comment: My husband and I have worked with Jim Piraino from Elite Worldwide for over a year. Jim has helped us understand our numbers, set achievable goals, given us solid advice on dealing with difficult situations and readily helped us whenever needed. With Jims help we have almost reached our 5 year goal in 1 year, allowed me to come to work at our business full time and even given us the opportunity to take a much needed vacation. Jim has been a blessing to Autosmith and we appreciate all he, and Elite, have done for us.

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Name: F**** E******
Date: 2015-09-23 17:28:44
Rating: 5
Comment: Greg Skolnik has been our coach for almost 2 months now and has helped me and my team to make tremendous strides toward improvement. We have become more productive and efficient. I love Gregs attitude, its like everyday is the Super Bowl. It is a pleasure working with Greg, he is genuine.

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Name: K** C****
Date: 2015-09-23 14:24:06
Rating: 5
Comment: Kevin has been invaluable in the development, implementation and measurement of my business plan. His years of experience and expertise in operating auto repair businesses has been a great resource in getting my business to the next level. His dedication to clear measurements and holding me accountable has had a massive impact on the growth of my business. I genuinely appreciate his candid yet up-building approach to business coaching. It has greatly contributed to my leadership, management and ownership skills.

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Name: T*** W*****
Date: 2015-09-14 17:21:13
Rating: 5
Comment: We are so very excited to get our business where it must be Rusty and Myself working on the business rather than on the front lines in the business. This is the hurdle we have been unable to accomplish in 32 years of business.We are so thrilled to have a Fabulous Coach such as Kevin Vaught, he has been there and done it not once but several times in his career as a shop owner and that is the difference, the connection he truly has experienced it. What it takes to get over that next hurdle and make it stick! Kevin does not accept excuses (while all along explaining the importance of why) Kevin drives Rusty and I to take the necessary steps to move forward, rather than make excuses. Rusty and I both need that push, if we did not we would have been where we needed to be long ago, RIGHT.Kevin truly knows what we are going through and he is there to encourage us through this important journey of giving others a Opportunity, while helping Rusty and I to finally realize our Dream.Thank You Kevin and the entire Elite Family!Rusty & Tina Warren of Warrens Automotive/Ridgecrest CA

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Name: D***** W*****
Date: 2015-08-26 19:27:10
Rating: 5
Comment: I wish I would have done this 15 years ago. Doug Stoll and Elite have helped me reach levels that I never thought were possible for my small shop. We started seeing positive results after about 2-3 coaching sessions with Doug, starting around the first week of January 2015.February is A short and normally below average month for us, but by the end of the month we had the best month in our 15 year history and its been that way every month since. We will end the year about 50 percent up from our best year ever.Our employees love working here now, and I get to spend more time with my family.Thanks Doug, and everyone at Elite for your help.Daniel WisianTech One Automotive

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Name: B**** B********
Date: 2015-08-26 01:39:10
Rating: 5
Comment: The Elite Family means so much to me in two different ways: First being a client Since 1993 Elite has helped me build one of the most successful automotive repair business in southern California, I cannot stress the gratitude I owe Bob Cooper and Elite as a whole for helping me become as successful as I have over the past 22 Years with My Companies. Secondly I really have enjoyed over the past few Years being able to work with the whole elite Family as a coach and mentor to share all the wealth and knowledge that I have learned from elite all these years with other clients that I coach. I truly believe there is no other company that compares to Elite when it comes to business development and coaching.Brian BowersockWest Automotive Group.Elite Business development Coach

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Name: T**** W*******
Date: 2015-08-12 23:36:45
Rating: 5
Comment: As co-owner of Micro Import Service (independent auto repair shop), I cannot begin to express how beneficial it has been to our companys growth having utilized the services through Elite. Services such as one-on-one coaching, service advisor training program, marketing & management seminars to name a few.This review is long overdue for two young ladies who work with Bob Cooper and his team. Elites Expert Sales Trainers, Doris Barnes & Jennifer Monclus run the Elite Masters service advisor training program. We have sent five service advisors to Elites Masters course and getting ready to send our sixth. Upon return from the 3-day intensive San Diego training we immediately see results, and it only gets better as our service advisor continues for six additional months of weekly sales coaching via webinar.To Micro, Elite is like family. When we hire a new service advisor, one of our first phone calls is to Doris and/or Jen. I want their expert opinion on the potential new candidate for the Masters course.Elites Service Advisor Training Program is an investment but the results...PRICELESS!The integrity and sincerity is genuine with each and every member of Bob Coopers team. Thank you for everything you give to our team at Micro!

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Name: K** N****
Date: 2015-08-10 22:14:30
Rating: 5
Comment: Doug has been our coach for over a year and has been a tremendous help to us growing our business. He cares about what he does and cares about his clients. Happy to be working with Doug and Elite.

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Name: R****** Z******
Date: 2015-05-06 16:11:22
Rating: 5
Comment: What would I do without themIve owned an independent automotive shop for 40 years now. Youd think I have it all figured out by now but I never stop learning and Elite has been a company that has helped me be more successful that I ever would have dreamed.

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Name: A*** L**
Date: 2015-04-24 15:24:08
Rating: 5
Comment: Automotive business and management training/coaching at its finest!There is a lot to be said about being in business for the right reasons. Elites creed of never putting money before people falls in line with our own philosophy of always doing the right thing for our customers.Nerces Mavalian has been my coach and has been an absolute pleasure to work with. Not only has Nerces done incredible things with his own businesses but he has shown genuine interest and caring towards my professional growth and the growth of my shop. For a lack of a better word he is a superstar in our industry. If you are a basketball fan, its liken to getting direct coaching from Kevin Durant!I have seen a dramatic difference in my business and my personal life and I can credit Elite for helping tremendously with my success.

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Name: J*** C
Date: 2015-04-23 00:29:53
Rating: 5
Comment: I started with Elite very early on when I opened my business. It was one of the best moves I could have make. Before I was able to mess everything up myself, I had the experience of Coach Kevin Vaught to set things up the right way.They have never once told me how to lie, cheat or be deceptive. Everything they teach is just in line with how I would like to run my business, they just know how to get me to be where I want to be a more efficient manner. Everything was haphazard when I first opened but now, albeit far from perfect, things are running much more smoother and profitable.Kevin Vaught can be one hard ass of a man. But most of the best coaches are. He almost never tells me what I want to hear, but most always tells me what I need to hear. He holds my feet to the fire to get things done and is in constant contact with me. (I almost bet he wished I didnt have his cell number for all the times I wear him out at odd hours :)).Any struggling business owner should consider investing in Elite to help them make their business right!

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Name: T*** C******
Date: 2015-03-30 21:42:14
Rating: 5
Comment: Whether working with Jim Murphy, Sherri Murphy, Bob Cooper or Doris Barnes the level of service, dedication and sincerity is like nothing Ive seen anywhere - These people are truly amazing and unique. Ive been a business owner for 30+ years, been through lots of training and I can say with confidence that I am aligned with the best of the best. My experiences with Elite have convinced me that no one should operate a business without some sort of coaching - you need the Elite team of advisors to help navigate the complex business environment of today.It is an honor to be a part of Elite Pro Service which has given me alliances with so many incredibly intelligent and savvy shop owners.Sincere thanks to the entire staff at Elite and all colleagues in Pro Service!Todd ColchinColchin Automotive, Inc.Arvada Colorado

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Name: N***** M*******
Date: 2015-03-17 01:26:08
Rating: 5
Comment: If You Are Serious About Your Business...I have to tell you that in my opinion, Bob Cooper and his team at Elite Training Program are the Best in their field. I have been in the European Auto Repair business for over thirty years in Texas, I have built, own and still operate three successful shops in Dallas and Plano.Before I met Bob Cooper and his team at Elite, I attended many courses, read many books. Sure, they talked about maximizing profits and winning customers. However, there was always something missing with all of them...the Human Element.Bobs carefully crafted and easy to follow programs have inspired my employees and associates, not just myself, to create a successful and a mutually profitable environment, focusing on doing the right thing, the right way, which, will ultimately create a great atmosphere, which, in turn, will create incredibly happy and trusting clients, and the profits will follow.Keep Inspiring, Bob!Nerces MavelianAutoscope Foreign Car CareDallas, Texas

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Name: T*** L******* (*****
Date: 2015-03-04 22:09:08
Rating: 5
Comment: Saying that Jim Murphy Is a Amazing business Coach is only scratching the surface of one amazing man.Over the past 16 years Jim has become a Mentor, Coach, Life adviser and a very Dear Friend. I am a better person for knowing him and having Jim in my life.I have seen him selflessly do this for many of my colleagues as well.Best Tony...

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Name: A***** S
Date: 2015-02-23 23:10:44
Rating: 5
Comment: Upon attending a seminar taught by Bob Cooper a few years ago, I knew immediately my auto repair facility would markedly benefit from a partnership with Elite. After joining the Elite Coaching Program, Bob paired me with coach Jim Piraino who has been an extraordinary ally. Jims direction has helped my business navigate the sometimes raucous rivers of the automotive industry with cleverness and tact. His storied experience as both a highly successful business owner and exceptional technician coupled with his resplendent vision and enthusiasm make Jim the complete coaching package!

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Name: G*** P******* J**
Date: 2015-02-12 13:25:49
Rating: 5
Comment: I have known Bob Cooper and attending his training since 1997. Our family owned auto repair company with not be what it is today without the industry leading and timeless training he and his company provides. Even today it is the cornerstone for what I share and train my Service Advisors with. I have known Jim Murphy since 2002 and he has been my coach through the Proservice since 2007. Jim have played a huge part in my own personal growth helping me set goals and see things from a professional business mans point of view. Together Jim and Bob are top notch and really have helped us set ourselves apart from other repair shops in Northwest Ohio. Thank you Jim and Bob for your help and friendship. Gary P.Jr

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Name: J** R*****
Date: 2015-02-12 12:42:26
Rating: 5
Comment: Being a third generation shop owner, I thought that I had it all covered. Although we were busy and plenty of return customers in my lot, I wanted to take better care of the customers I already have, not get a bunch of one-time customers who you never see again. After a lot of careful research, I chose Elite and their coaching program. They set me up with my coach, Tj Reilly. I dont know what I was expecting, but I sure was surprised! Tj took a lot of time and listened to what I wanted and helped develop a plan to get my business where I wanted it to be. He always encouraged me to come up with new ideas and provided feedback on my ideas ( some good, some not so good ). I was scared of getting a coach who used to have a successful 3 location shop who wasnt in the business anymore. My coach is the real deal. He has been there and done that. And is still doing it. But most importantly, he showed me I needed to take care of my most important team, my family. He not only encouraged me to develop into a successful business man, but to develop my skills in personal development as well. This is a man who lives as he teaches. Elite has great coaches and staff, and my coach is the best!

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Name: G**** V******
Date: 2015-02-09 23:03:05
Rating: 5
Comment: Best decision I had ever done! This is my ninth or tenth year as a member.There are NO WORDS to describe what Elite has done for my business, my employees and my family. There is always going to be a challenge in business but when you have the option to choose your customers, there is less problems, happy customers, happy employees and more profit at the end of the week. It sounds to good to be true, but if you apply every thought and recommedation that you learn from Elite and their coaches, you will have all that and more.

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Name: G* A*********
Date: 2015-01-22 05:40:21
Rating: 5
Comment: Elite with Bob Cooper and Jim Murphy have been a huge help for me. The association with the other members of the groups has been huge as well. My only regret is that I didnt do this when I was younger. I started in business in 1980, and Im sure I would have been much farther along if I would have done this from the beginning.Jim Murphy is a fantastic automotive business coach. I would recommend his services for anyone involved with the automotive service industry.

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Name: F**** S*******
Date: 2015-01-20 02:07:20
Rating: 5
Comment: I cant say enough about how nice it is to work with a company that will not put money ahead of people - we love the masters program - the advisors we sent through have done an outstanding job for us - and, they interviewed one candidate and decided they were not a good fit for the program. Thats integrity! They could have taken our money and put them through but said no!

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Name: K*** A****
Date: 2015-01-13 20:33:53
Rating: 5
Comment: We are celebrating our 20th successful year in business in a large part to Bob Cooper and his fantastic team of professionals from Elite. With their help we have managed to learn every aspect of what it takes to serve our customers with the best trained professionals in the industry. He is motivated by helping owners succeed using the highest moral and ethical standards of our industry.Ive used his training programs for my team and have continually been amazed at how well they work and motivate us.Jim Murphy has been my coach for many years and his no nonsense approach motivates us to get focused on the business. I can tell you that my business would not look the same today if Jim had not put his heart and motivation into helping us help ourselves. He has helped to make me the successful business owner that I am today.My customers constantly compliment us on our willingness to go the extra mile and our people take pride in working for an honest and trustworthy business. I wholeheartedly recommend Elite for the serious business owner who cares about their their employees and customers and wants to be Simply The Best.Kurt AdlerOwnerA&A The ShopAnchorage, AlaskaIndependent Subaru Repair

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Name: D** D*******
Date: 2014-12-19 22:07:25
Rating: 5
Comment: As a shop owner, since 1979, I have been involved with various independent automotive groups and can say the past several years participation with Jim Murphy and Elite Pro Service has been most amiable and rewarding. The Elite PRO Service process has been and continues to be my business college in practice. Jim’s vision into the future of our industrys trends and world economics is invaluable information that most small businesses never receive, understand nor recognize how to prepare for the changes. The personal coaching that Jim selflessly offers, during a time of business or personal need, is always available. He is as passionate about his approach to help find resolution, as I am in finding a positive outcome.The ability to gather with Jim Murphy and some of the best shop owners in the world is extremely valuable, giving us time to discuss business or lifes woes as well as the successes, with an understanding that we all support and share common ambitions. There isnt a discussion that goes by with Jim Murphy or any of my peers in the group that has not kindled a new idea or concept, that motivates company successes.Though Elite Pro Service continues to inspire me personally, I feel involvement in this group process is one of the most important asset that I can pass to a successor to ensure a prosperous future for our company. Many thanks to Jim Murphy, Bob Cooper and the entire Elite organization!D. DumbauldThe Auto Shop Inc.Phoenix, AZ

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Name: L**** B****
Date: 2014-12-11 22:23:07
Rating: 5
Comment: Douglass Kirchdorfer is one of the consultants working for Elite Worldwide, Inc. If all the consultants are as honest and knowledgeable as Doug Elite has to be the best.

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Name: Z****** E******
Date: 2014-12-10 18:48:30
Rating: 5
Comment: Doug Stoll and the entire Elite team are incredible. Bob Coopers program and Dougs personal coaching helped me set and achieve realistic business and personal goals. I had goals before, and I knew they were attainable, but after struggling with execution I found Elite. Dougs passion and knowledge brought clarity and direction into my chaotic world of auto repair shop management. Im certain that without his help I would be miserable and failing as a business owner. People ask me all the time Wow! Is it really worth the money? I tell them its priceless.

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Name: E** A*** R***** & S******
Date: 2014-12-09 18:18:27
Rating: 5
Comment: After being in business for 6 years we where at a Plato and need to grow to the next level. Doing research on business management we come across Elite Worldwide and signed up. That is now the best investment we ever made. Just after a couple of months we where coached into making updates and how to keep track of our efficiency. All of the things we where doing right we actually wasnt.im very happy with the coaching program because they are working very closely with us to make sure we succeed. we will continue to keep Elite with us for many years to come. We Value their motto and we will live by it Never Put Money Before your Customers That is a true statement. So We Are Definitely signed up with a winning TeamThank you Bob CooperThank you Doris Barnes ( It was a pleasure to meet both of you in person)And our greatest Coach ever John Francis

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Name: R*** N*****
Date: 2014-12-06 19:49:27
Rating: 5
Comment: “After struggling along for 20+ years enduring too many Excedrin headaches to count, I found Bob and the Elite team. Eureka! What a blessing for me, my family, and my employees.I initially signed up my service advisor for the Masters Program with Doris. This move was positively the BEST thing Ive ever done. Then I decided to attend the Fly with the Eagles course and went into the Coaching program with Doug Stoll. All I can say is WOW! What a difference a few smart decisions make in business.All the credit needs to go to Bob and his wonderful team for creating such an outstanding product. My service advisor, techs, and I have embraced the program and have combined to produce the best quarter of any year of our existence. All of this and our clients have never been more satisfied or happier with our services! Elite teaches you to put people ahead of money and that truly is the key.There are many other automotive business development programs out there, but Elite is at the top of mountain. Thank you, Thank you, Thank you Elite. You have changed my life.”

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Name: H****** M****** I***
Date: 2014-12-05 19:20:04
Rating: 5
Comment: We are a small independent auto dealership in northern California. We went to Elite looking for guidance in the proper management of our service department. Elite has demonstrated an ability to be adaptable to our unique situation. We signed up for their coaching program a few months ago. Doug K (our coach) has helped us refine our process and tighten up all aspects of our service department. We still have a long way to go, but we’ve made great progress in a short period of time. I would say their coaching service is worth the investment. If you listen to their instruction and you make the needed changes, your business will improve.

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Name: S**** R*****
Date: 2014-11-20 19:08:45
Rating: 5
Comment: I really cant say enough good things about Elite! Jim is an incredible coach and Doris did an excellent job training one of our advisers. They offer a wide variety of training videos and topics on their website and have never let me down when I needed help with anything automotive related. I would highly recommend their services if youre ready to take your shop to the next level.

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Name: K***** R*****
Date: 2014-11-20 14:43:55
Rating: 5
Comment: Elite is second to no company! They continue to exceed my expectations. The Masters Program for service advisers with Mrs. Doris did wonders for my team. Bob is always on point and delivers information that can be processed easily and implemented immediately. The coaching program,WOW. It has opened my eyes and ramped my learning curve so high so fast it is simply amazing. My coach with Elite, Douglass Kirchdorfer, has helped me be creative and see opportunity in ways I would have never imagined. He holds my feet to the fire and settles for nothing less than success! I am so thankful for Elite and the presence in the auto industry. Elite is truly part of our team!BradleySwift Automotive MaintenanceSilsbee, TX

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Name: J** S****
Date: 2014-11-06 02:20:18
Rating: 5
Comment: If your reading this, you are considering hiring Elite Worldwide for advising you on your shops operations. You are on to the best thing you have ever discovered in your career. My family has owned and operated auto repair shops in Minneapolis MN for close to 80 years and we have never came across anyone as skilled as Elite. A little over a year ago I went to a class from Bob Cooper and Doris Barnes down the road from our shop by the Mall of America. Walking into that class I thought was I was wasting my time at a training class from a traveling salesman. By the end of the day I could not believe the ideas I learned. This one day was the most important day in our companies history. I went back to the shop and told my Dad about what I had experienced and he was very skeptical. Over the past year my Dad has realized sending me to that class was the difference from him working in the shop until he was 80 years old and being able to retire at 65. As a man who worked his lifetime in the shop he didnt think there was any other way. Over the past year he has seen there is, and Elite has taught us how to do it. After running a now 5 bay shop for nearly 40 years, the best gift I can give my Dad is the retirement that he never thought he would get. By utilizing the training from Elite our sales have increased dramatically and our customers have never been taken care of better. Teaming up with Elite was the best thing we have ever done in our companies history. We had a good business for years but teaming up with Elite has turned us into one of the most successful shops in the country. My thought going into this was that there are people all over the country that do exactly what we do, they own and run auto repair shops. Elite put us in direct contact with the people who are the best of the best, the men and women that are on top of the industry. The point is if you want to have an unbelievable business that works for you, you hire the superstars! Elite is full of them! If you have any questions about what Elite has done for us ask Bob or Doris for my contact info and I would love to tell you about it. I go to work the same number of hours per week that I used to, maybe less, I spend my time doing different things, make more money and keep my customers happier then I used to. Please call and ask me any question you have about Elite, they changed my families lives and I would love to tell you the story and let them help you too.

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Name: J*** A L**** I*******
Date: 2014-10-30 03:48:41
Rating: 5
Comment: Well where can i start, i can start by saying thanks to Elite world Company, but more then likely Bob let me tell you something you have the best team next to you i have no world to let you know that what you have built as a company work. know Jean and Doris i love you a lot great traning, exellente team, Jean and Doris you are two maine key of the succes of this company with your hard work dedication and personality is very hard to say no to you two, in June i went to San Diego for this training exited but scared to see what Elite had for me, it show me to beleive in my self as a person and in my profecional carrer, i never imagine i was going to be so successfull in sale like know. Emoccionaly i was destroy im and HIV paciente only 2 year with this and belive me i alway been a strong person but this master program and Jean and Doris and the elite group support me since day one and so far, i can complaine the group the people and every singe key and tool that this company provide there student it work and very important . Beleive that you can becuase in elite world they beleive in you so if you have the oportinity of taking this course go for it is the best expireince and traning you and your company can get two make your bussinese succesfull, one again thank you much Jean And Doris, BOB and all the Elite world wide store stafff thank you and alway belive on your self with lot of loveJose LopezManager / Customer Service Advisor / Techincian

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Name: M** C******
Date: 2014-08-13 17:16:50
Rating: 5
Comment: “Bob, thanks so much for all the great info. You have been one of my most respected mentors, and I have taken my father’s business to the next level with your help. I recommend Elite to everyone. Great job!”- Max Currier – Jim & Sons Transmission Specialist

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Name: D****** T********
Date: 2014-07-07 12:06:10
Rating: 5
Comment: It has been a great experience working with Elite, they have helped us realized our goals of building the business and helped us find the tools to do so. They have taught us how to pinpoint possible weak areas with our performance reports, I have even taken to doing a small daily report to keep up with what is going on with the staff every day, and sharing the results with our people has made them take an interest in our numbers, it is not unusual after a busy day to have our service adviser Nate asking how the numbers looked, or after a slow day to have him know the numbers were low. Any shop owner who is struggling with why am I working so hard with nothing to show for it should call Elite

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Name: S******* O*****
Date: 2014-05-22 04:50:40
Rating: 5
Comment: When I joined the Elite Coaching Program I was running a small 2-bay shop in a very competitive area of Long Beach, I did not have any systems in place, and I had no knowledge of the key performance indicators I needed to be hitting to be profitable. I was only doing about $35,000 a month in sales, and was not making any money. My Elite coach helped me put systems in place for every part of my business, showed me the numbers that I needed to be reaching for my shop to start making money, and showed me how Elite’s grass roots marketing programs could help me start bringing in more customers in an affordable way. Within 6 months my shop was bringing in $100,000 a month in sales, and Elite’s grass roots marketing programs helped me become one of the most recognized faces in my community. I now run multiple shops that bring in a total of over $4,000,000 annually, so I’m sure you can see why I’m still a client after almost 8 years! I know from testimonials and personal experiences that they have enough knowledge and information to conclude that its possible that they can design a better business for you. Thank you Elite for changing my employees life and mine.

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Name: W* E******
Date: 2014-05-09 14:16:31
Rating: 5
Comment: “I had very healthy car counts and my shop was always busy, but it wasn’t bringing in any money. So I joined the Elite Coaching Program, and my coach and I put together a plan where my shop would be working on considerably less vehicles every week, with hopes of having more time to complete more through inspections. The results were better than I could have hoped for, as the more thorough inspections helped me raise my ARO by 47%, and my shop is on pace to add an additional $60,000 to our bottom line this year through this change alone!”- Bill Edwards, Meineke Car Care and Econo Lube– Ventura, CA

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Name: E*** F****
Date: 2014-04-28 22:24:40
Rating: 5
Comment: “Just wanted to let you know that my take a-ways from this EAGLES class far exceed my expectations. You guys didn’t do a good job, you did a GREAT job. Keep up the great work and this world will be a better place.

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Name: M*** D*******
Date: 2014-04-25 19:38:04
Rating: 5
Comment: One of our service advisors attended the March 2014 training in San Diego. While we are just into the first few weeks of the six month process, I have seen great improvement in how he talks with his customers, is more engaged with our technicians and has been able to keep an extremely positive attitude during a very tough and busy 1st quarter of business. Cant wait to see how his numbers improve by applying the Elite principles.

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Name: B**** D****
Date: 2014-04-22 14:18:05
Rating: 5
Comment: “Excellent, best business and life training I have ever been to. I have never been so motivated in my life to make improvements. Thanks to everyone.”

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Name: M***** S*********
Date: 2014-04-22 05:28:07
Rating: 5
Comment: Another wonderful Eagles class by Elite! Thanks for all your personal input!

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Name: M***** M*********
Date: 2014-03-27 23:12:52
Rating: 5
Comment: I am a huge fan of this program. When I sent my service advisor to this program our ARO was $345.00. His ARO for Feb and March this year is $428.00. This is the slow season! There was an immediate improvement after the first 3 day course he took back in Sept. of 2013. What I like best is the consistent training that the program provides. Every week Chris sounded more and more like an Advisor not a sales person. Everyone in the shop is happier, I have more money, they guys have more work, and most of all my CSI is up. Yep. People are spending more money and they are happier about it! Dorris and the Elite team are pros making the whole automotive repair experience better for shops and consumers.

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Name: B**** W*****
Date: 2014-03-12 19:47:23
Rating: 5
Comment: “My service advisor came back from the Masters Program as a totally different guy with improved skills and major amount of confidence. He is now up about 6% on GP and is writing about 20% more tickets! I will definitely be sending my new advisor in the Fall.”

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Name: C******* S******
Date: 2012-12-14 20:05:33
Rating: 5
Comment: I just received my issue of Ratchet+Wrench... and guess what ? Bob Cooper of Elite Worldwide is on the front of the December issue. Thank you for helping with the goals. I am looking forward to the conference in Tampa, FL. Im sure it will be a lot of fun. See you there.

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Name: A*** T*****
Date: 2012-11-16 16:39:18
Rating: 5
Comment: I sent a good service advisor to Elite Masters Program. From the time he came back from the 3 day seminar he had grown. Over the following 6 months he was transformed into a great service advisor. I highly recommend this to anyone who believes they can be better. Now, we need a tune up class cause everyone needs a tune up from time to time. Thanks Elite!

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Name: T*** M*****
Date: 2012-11-14 15:48:37
Rating: 5
Comment: I have dealt with Bob Cooper and his staff for a few years and have been very satisfied with the company. I have also been impressed by the caliber of clients that they attract. Bob & his staff are committed to the success of their clients.