Cabrillo Plumbing, Heating & Air

---

Name: S**** F***
Date: 2024-06-20 15:32:33
Rating: 5
Comment: The Cabrillo Team was highly professional, from getting service scheduled through completion. Rob was my technician and he was absolutely fantastic - very knowledgeable, explaining each part of what he was going to do and then got it done timely. Nice work!

---

Name: B**** P*****
Date: 2024-06-11 02:07:15
Rating: 5
Comment: Matt did a great job - was professional, friendly, went above and beyond to help us with our plumbing and heater.

---

Name: C**** B*****
Date: 2024-06-05 16:17:43
Rating: 5
Comment: Matt, David, and Fernando were fantastic. Matt found a leak during a routine maintenance check and David and Fernando were able to come out within the hour to fix it. The whole team communicated well and was very thorough. I will definitely be using Cabrillo going forward.

---

Name: P******* R********
Date: 2024-05-31 20:20:45
Rating: 5
Comment: We have always used Cabrillo plumbing for big jobs in our very old house (1906). Daniel came and did an assessment of what we needed, after I told him we needed a faucet in the kitchen that would turn itself off, if one of us left the water running. He researched this, and installed a great faucet that will also save money from the water bill!

---

Name: O***** H******
Date: 2024-05-28 23:13:30
Rating: 5
Comment: Huge thank you to Eric, Javier, Frank and the whole team for an amazing job! I had a typical SF complicated heating project. Frank helped me come up with an option that worked for my space. Eric and Javier did an amazing job with the installation. Not only were they super about keeping me updated, but their work was excellent. They also kept my place clean which I appreciated. Can not recommend Cabrillo enough!

---

Name: A***** P**************
Date: 2024-05-13 02:52:27
Rating: 5
Comment: Erick and Xavier worked on installing a new furnace and duct work. Outstanding job well done. They addressed all my question and concerns. Very professional and leave the work site clean. Highly recommended Erick and Xavier with Cabrillo plumbing.

---

Name: K******* A*******
Date: 2024-05-10 20:43:12
Rating: 5
Comment: Robert Burkett is quite knowledgeable, patient and it was a pleasure to work with him! Excellent service!

---

Name: A*****
Date: 2024-05-01 00:26:25
Rating: 2
Comment: Two stars since their pricing isnt competitive with other plumbing services in the area. I have invoices from another plumbing contractor for similar work and Cabrillo came in at about 50% more than the going rate of $850-900 which the other contractor charged. So this would be a case where it definitely pays to shop around first.

---

Name: J***** F*******
Date: 2024-04-26 23:10:06
Rating: 5
Comment: Daniel was professional and knowledgeable. He was able to assess how to replace a very complicated drain pipe in our eighty year old home. He fixed the issue and we appreciate his work. The drain is working better than it has in years!

---

Name: T** K*****
Date: 2024-04-24 23:11:25
Rating: 5
Comment: Matt is the best. Would trust him with anything. Thanks again!

---

Name: R***** F*****
Date: 2024-04-17 17:40:25
Rating: 5
Comment: Fast, friendly and reasonably priced. Very happy that I chose Carillo Plumbing for my hot water heater replacement.

---

Name: K**** L****
Date: 2024-04-11 19:10:08
Rating: 5
Comment: We love Cabrillo Plumbing and Heating. Their communication is fantastic. Booking an appointment is easy. No long waits. They send a notification when the technician is on the way which is super helpful during appointment windows. Robert is very knowledgeable and excellent at coming up with solutions to not so straight forward jobs. Javier assisted him on our last project and they were both outstanding.

---

Name: S**** B*****
Date: 2024-04-09 21:54:01
Rating: 5
Comment: Our water heater stopped working, and Carrillo Plumbing sent a plumber the same day. Randy and Fernando did an excellent job! They were friendly, prompt and explained everything very clearly. They replaced our water heater the same day and cleaned up thoroughly afterwards.

---

Name: C******** B********
Date: 2024-04-09 21:39:55
Rating: 5
Comment: Prompt service at a fair price. The technicians worked very hard all day and cleaned up the area after they were done

---

Name: r*******
Date: 2024-04-01 21:52:26
Rating: 5
Comment: Randy and Fernando did a great job installing a new hot water heater in my garage. Very professional and knowledgeable. I have used Cabrillo for close to 10 years and am pleased most of the time. I think they are a little expensive but do great work.

---

Name: C**** K*****
Date: 2024-03-26 00:27:41
Rating: 5
Comment: Very thorough annual review of heating and plumbing, plus recommendations for the future regarding my equipment

---

Name: G**
Date: 2024-03-20 17:24:22
Rating: 5
Comment: Robert is a very professional and completed his work in a timely manner. He is extremely knowledgeable and has a lovely demeanor.I would definitely use Cabrillo again!!!!

---

Name: C**** C****
Date: 2024-03-06 05:34:13
Rating: 5
Comment: When our tankless water heater died we decided to switch tech to a new heat-pump water heater. Cabrillo sent Frank to draw up an estimate as well as help us understand future heat pump HVAC options. He was incredibly knowledgeable and patient with my questions and seemed to enjoy explaining how everything worked to an interested customer. Most importantly he listened to our needs prioritizing getting us hot water back ASAP. Daniel the installer was just as easy to talk to and did an excellent job getting the new heater set up and water back on leaving our garage very tidy in the process. This team is top notch - I wish every home maintenance company were as professional as Cabrillo.

---

Name: A**** K****
Date: 2024-02-29 03:11:07
Rating: 2
Comment: Make sure you get an estimate first. We paid almost $800 to have a faucet changed.

---

Name: D**** B******
Date: 2024-02-28 23:13:43
Rating: 5
Comment: We have used this company for years for anything related to gas. They are quick. reliable and friendly service. look no further!

---

Name: M**** R*** D*****
Date: 2024-01-31 17:34:30
Rating: 5
Comment: Very friendly, prompt and knowledgeable. Helped me seamlessly transition from a gas water heater to electric.

---

Name: M*** S*******
Date: 2023-12-29 18:31:34
Rating: 5
Comment: Robert was great! He diagnosed a problem that had befuddled other contractors and fixed our wall furnace. Their prices arent the cheapest, but their service is top-notch.

---

Name: C****** M*******
Date: 2023-12-15 01:29:37
Rating: 5
Comment: Hands down one of the best experiences Ive had with a service provider.Prompt, communicative and incredibly knowledgeable, Robert Burkett provided service well above and beyond simply fixing our acute furnace issue. He took the time to address our questions on furnace life cycles and maintenance, heat pump transitions, indoor air quality, local, state and federal rebates - you name it. And also took the time to replace our filters, check our thermostat calibration and clean out our 20 year old furnace before departing.We cant recommend Cabrillo AND Robert enough and look forward to partnering with them on future projects.

---

Name: D***** M*******
Date: 2023-12-01 03:10:21
Rating: 5
Comment: Very professional and experienced technicians. Gave us great advice and recommendations! Highly recommend Cabrillo Plumbing, Heating and Air. Frank Cichetti is the best!!

---

Name: R** M*****
Date: 2023-11-28 20:02:06
Rating: 5
Comment: Absolutely outstanding! From scheduling to completion, professional all around. Our technician, Robert, was amazing - technically adept, personable, and able to put things in normal lingo for the non-heating professional. THEN, after doing the heating maintenance and installing a new thermostat, I mentioned to Robert about a toilet issue (something with not refilling all the time) and he told the problem and when I asked if he could fix it this visit he said Of course.And I loved the bio that Cabrillo sends out about the person who is going to show up. They are quirky and fun snippets about the person who is going to show up - Robert backpacked Costa Rica for 3 weeks and he is still with us! (maybe not exactly the wording but close).A la Spinal Tap, we give Robert 11/10.

---

Name: K*** B*****
Date: 2023-11-27 18:23:44
Rating: 5
Comment: Really great service from Cabrillo. Professional, friendly, and were very flexible to get my furnace fixed. Not the cheapest out there but 100% the best service

---

Name: D** S******
Date: 2023-11-13 00:40:46
Rating: 5
Comment: Robert Burkett came out to inspect the plumbing issues. He was really knowledgable and helpful. I hope he will be the one to come back for the work

---

Name: c****** w*****
Date: 2023-11-08 20:43:55
Rating: 5
Comment: Cabrillo just finished replacing our Rinni tankless water heater and everything about their service was top notch. Brian, from Cabrillo, clearly explained how the tank functions, the cause of the malfunction and my options. I elected to replace the tank, a significant financial investment, because of the 12-year warranty on the tank and the warranties on labor and ancillary devices but, most importantly because I trust Brian, Gage and Oliver. The repair team always arrived promptly, insisted on wearing shoe coverings every time they entered the house, worked quietly and neatly. When the finished they left my garage cleaner than they found it! All of my interactions with the office staff were equally delightful. My sense from dealing with Cabrillo is that employees are valued and treated with respect. Communication is prompt, clear and exudes a feeling of authentic concern and warmth. I will never call another plumber.

---

Name: D***** S*****
Date: 2023-10-23 17:12:52
Rating: 5
Comment: Frank Cichetti was the most thorough, knowledgeable and transparent of the three bids we received for a new heat pump system. Would definitely recommend.

---

Name: M*** T***
Date: 2023-10-19 21:24:43
Rating: 5
Comment: I appreciate being able to make an appointment directly from the website, then have that followed up within the day by a real human who helped me finalize the service window. A professional, career plumber was out to my house in a couple of days to perform the non-emergency work on my toilets. He helped me diagnose my problem and performed the work in a timely and efficient manner. I would definitely use Cabrillo Plumbing again.

---

Name: G****** O****
Date: 2023-10-09 16:31:45
Rating: 5
Comment: Cabrillo plumbing is my go to for all of my plumbing needs. You receive a bio on the employee that you will be working with -so there are no surprises when they arrive to your home. Brian recently came out to my home and was so professional, knowledgeable and just an overall nice person. He arrived promptly at 8am and listened to my description of the problem before proceeding to fix the issue. All of the employees at Cabrillo that I’ve worked with have all been experienced professionals.

---

Name: T******* S*******
Date: 2023-10-06 20:19:35
Rating: 5
Comment: Cabrillo plumbing and heating came to look at my furnace. Frank the technician did a diagnostic of the furnace. Frank was very nice and knowledgeable. He found and said the furnace was not blowing hot air because of a circuit board that is bad. There was glitch on his tablet so he could not order the circuit board. He said to check my email in 20 minutes. Frank had to call the office to see what happened. I did call the office and the estimate was there in my email. I had to call Cabrillo and spoke to Sal and I confirmed the estimate and Sal sent the order of the circuit board to the order department. Sal will give me a email when the circuit board comes in.To schedule a come back appointment to install the circuit board. Hopefully it will come soon. Cold temperatures are not very fun. Cabrillo is a pretty organized company. I will review them more when the job is completed.Cabrillo came on Tuesday and they ordered the circuit board. Thursday December 1, 2022 Cabrillo called and said the part will be in today and they can install the circuit board Friday December 2, 2022. Frank was the same technician and installed the circuit board. The furnace now heats up perfectly. Cabrillo plumbing and heating is a great company it is my choice for heating. The whole staff is great very courteous who ever answers the phone and down to the technician. Excellent companyOctober 5, 2023. Brian came to clear my bath tub drain. Very efficient and did the clear of the drain. Excellent service.

---

Name: P** K
Date: 2023-09-28 23:49:52
Rating: 5
Comment: I had my water heater, furnace and air conditioning serviced. Great service. Matt Legaspi was very friendly and professional. He explained the services he was going to performed and keep me informed of the finding as he completed each service.I’m been using Cabrillo Plumbing, Heating and Air for over 15 years and always had excellent service.

---

Name: C****** J****
Date: 2023-09-13 18:50:57
Rating: 5
Comment: The appointment was easy to make, the repair person arrived right on time, and the repair person explained what needed to be done. The full repair needed to be scheduled for a later date, and the repair person talked about how to manage the situation until the full repair could be made. The follow up appointment was easily made. The follow up work was completed as planned. All repair staff members were helpful and courteous.

---

Name: R****** L********
Date: 2023-09-11 22:56:49
Rating: 2
Comment: Good at setting up appointment, but resistant to any owner input as to AC units operational needs. I told them that the unit needed a $24 breaker to get it up and running. They sent out a man who was very nice, but didnt bring the part. They did their diagnosis and told me they would need to install the breaker and needed an additional $500 to do the job.

---

Name: E****** K****
Date: 2023-09-05 19:44:51
Rating: 5
Comment: Cabrillo came promptly and completed the job very efficiently.We were grateful the technician was able to help before Christmas.Sal always responds promptly and arranges the service call we need. The technicians leave everything neat and clean.

---

Name: J**** H******
Date: 2023-08-23 16:54:35
Rating: 5
Comment: Very responsive and attentive to solve our plumbing problem. As we live on the second floor, we had some complications with mg neighbor below us. The plumber came back and corrected the issue. I will definitely call them back again in the future and recommend them to others.

---

Name: M****** F**
Date: 2023-08-17 19:49:57
Rating: 5
Comment: Robert Burkett was our technician and he was great! Not only did he do a full check on gas leaks and get the heater running again, but he also was extremely informative about the scientific concepts involved in our system. He also was very informative about different scenarios of ways to heat our house with the new electrical systems. He is also just very friendly and takes as much time as you need to answer all your questions.

---

Name: S**** B
Date: 2023-08-15 02:12:47
Rating: 2
Comment: Took more time and visits to get a quote than initially expected, had to call to get the quote delivered, was blown away by the quote, and got no follow up when I mentioned my surprise at the price. No “we could examine less expensive options” or anything. The interactions with the individuals who came out were top notch, but the time to get the quote and the silence after my initial reaction to the price was a surprise. Made me wonder whether they quoted a giant price because they didn’t want the job. Who knows?

---

Name: D**** C*******
Date: 2023-07-05 20:53:01
Rating: 5
Comment: Always happy with everyone from Cabrillo. We’ve had Dave come before to deal with our house’s incredibly old and stupid plumbing. He solved the newest problem with our sinks/toilets/drains. And as an added bonus he repaired something my “do-it-yourself expertise” had done wrong. If I could do 6 stars I would.

---

Name: J****** H***
Date: 2023-07-04 00:34:39
Rating: 1
Comment: You cancelled my job after we waited to get appointment scheduled, spent our time detailing the work, and had an expectation of a professional proposal. Instead a phone call saying you didn’t have time for the job. Terrible.

---

Name: L**** S****
Date: 2023-06-18 18:15:31
Rating: 5
Comment: Our technician David Preciado did a wonderful job fixing leaks and replacing our old fixtures in the bathroom and kitchen. Great work and very professional. We had Cabrillo install a new heater a couple of years ago and that went great! We highly recommend Cabrillo Plumbing and Heating!

---

Name: a**** W***
Date: 2023-06-14 21:00:13
Rating: 5
Comment: Erick was a long-time employee of CABRILLO as are most of their employees I gather. Erick was recently part of the team installing an HVAC system and MiniSplit system in my home. As 95% of the work was done on the first floor of my home, we passed each other all day long. Erick was so patient, a true gentleman. I enjoyed our short conversations over the week he was here. He and all the installers were so kind to let me know what was happening at each phase of the installation. He answered my many questions clearly and informatively. He and the team consciously cleaned up every day and stored supplies so that I could bring my car into the garage every night. Erick and Daniel both worked closely with my neighbor to create parking spaces on the street for my car and the company truck. I overheard many conversations between Cabrillos employees. They always seemed to have respect for each other and me. No arguments and much confirming with each other. They all wanted to do their best work and it showed in their actions. I so appreciate having worked with a company that has actual morals and a high standard for their work and the treatment of customers as well as their employees and subcontractors. I had full trust and faith in CABRILLO. If you have a small or large job, I believe you cant do better than calling CABRILLO. Thank yous to Sal, Frank, Javier, Matt, Danny and Erick plus Gessa and Robert.

---

Name: M******* W*****
Date: 2023-06-07 23:13:49
Rating: 5
Comment: Robert Burkett and his crew replaced our 75 gallon, high-recovery hot water heater with same-day service. We have used Cabrillo Plumbing and Heating for twenty years, and have found their technicians are always courteous, professional, and on time.

---

Name: E**** D*******
Date: 2023-05-28 23:08:31
Rating: 2
Comment: They quoted me literally $13,000 to replace an old tankless water heater. A different plumber charged $3,500 for the same new appliance and custom fitting.

---

Name: H** F******
Date: 2023-05-26 21:40:28
Rating: 5
Comment: Cabrillo is great at problem solving. In my experience (twice) they have been very professional and thorough. They are on the more expensive side but definitely worth it when a complex problem arises.

---

Name: S****** v** d** R**
Date: 2023-05-24 01:10:56
Rating: 5
Comment: We’ve used cabrillo heating & plumbing for over a year now. They are very efficient, professional, and on time. We call them to fix the work that other contractors/services have been done incorrectly. They do it right the first time! They identified a heating duct issue where the previous contractors tapped into the return instead of the heating ducts. When they do the water heater and heater maintenance they do a thorough job. I highly recommend them for all plumbing and heating repairs or needs!

---

Name: R***** F******
Date: 2023-05-03 17:16:45
Rating: 5
Comment: Brian and Fernando went above and beyond to ensure that our drain was completely clean after a clogged pipe. I would absolutely request their services again in the future.

---

Name: l*** c*********
Date: 2023-04-28 21:25:26
Rating: 5
Comment: Matt was fantastic. On time, considerate and very thoughtful in how he explained what was going on with my HVAC and water heater. Really appreciate his approach. And Cabrillo was great!

---

Name: S******** D******
Date: 2023-04-01 18:58:33
Rating: 5
Comment: We ended up not using Cabrillo, but Rob was amazing during the estimate. He was thorough in explaining everything they would do during our estimate appointment. Very informative. Unfortunately, the their bid to replace our furnace was more than double what 2 other companies bids came in at.Rob was amazing.

---

Name: A*** M*******
Date: 2023-03-31 01:20:50
Rating: 5
Comment: I had an installation of a high efficiency gas water heater by Bryan and Fernando. I couldn’t have ask for more efficient technicians. First of all, they were on time, went over everything with me and asked if I had any questions.Bryan and Fernando were great, they finished in a few hours, went over everything with me again.I am completely satisfied.Thank you Bryan and Fernando

---

Name: M D****
Date: 2023-03-22 17:55:21
Rating: 5
Comment: Very responsive and professional. The technician helped solve the issue with our rental property and we only incurred the call out fee. He called after his assessment and let me know what he found. Easy to work with and very reasonable pricing.

---

Name: L**** S******
Date: 2023-03-21 00:55:11
Rating: 5
Comment: Had a great experience. The agent (Robert) was so friendly, helpful and thorough. Was able to make one fix while he was here and spell out clearly what else might need to be done. He was efficient and on time. Highly recommend!

---

Name: B*** E*******
Date: 2023-03-17 23:01:21
Rating: 5
Comment: Very straightforward - and David was very pleasant to work with. Also, very thorough - after installing the faucet, he checked to make sure there were no leaks (new components connecting to older components).

---

Name: S** G****
Date: 2023-03-14 21:50:41
Rating: 5
Comment: Weve worked with Cabrillo multiple times. Each time theyve been extremely professional, effective at getting the job done, and thorough in explaining details and alternatives. Its a pleasure working with these folks.

---

Name: K****** G****
Date: 2023-03-11 23:44:48
Rating: 5
Comment: David came and diagnosed and fixed our very backed up pipes within 24 hours of a call to Cabrillo Plumbing. He was kind, professional, and thorough and we’re so grateful for his work!

---

Name: S**** C*******
Date: 2023-03-02 23:03:22
Rating: 5
Comment: We were very pleased with Frank who came out to check on our furnace which is now 15-yrs old. He talked to us about options going with a Heating pump that would also provide AC which we dont have. Were looking into replacing because of the move away from the high cost PG&E charges for gas.Would definitely use Cabrillo again!

---

Name: R** W*******
Date: 2023-02-21 18:58:11
Rating: 3
Comment: Did good work but was insanely expensive. They carried my new dishwasher up a floor, installed it, and removed my old one. All in it was around $1200! I only went along with it bc I was surprising my wife that evening and wanted to just check it off my list. Nice people but prob wouldn’t use again

---

Name: S***** E************
Date: 2023-02-07 02:33:29
Rating: 5
Comment: Brian Bufford, our plumber, provided us excellent service. He arrived as scheduled and was very professional. He explained the problem and fixed the problem in a timely and efficient manner. He conducted a thorough inspection of our gas lines and made a recommendation for corrective action. He and his crew did an excellent job at replacing our gas pipes. After leaving the job it was brought to our attention by the gas company that hot water tank gas connection needed repair. Brian promptly repaired the connection. We are very pleased with the service provided by Brian and Cabrillo Plumbing. We highly recommend this business.Sheila P.

---

Name: F******* C*****
Date: 2023-02-04 21:57:37
Rating: 5
Comment: We couldnt have been more pleased with the service. Frank was very professional and put our minds at ease about the functioning of our two heating systems. He answered all of our questions and we would definitely use your service again.

---

Name: l*** g****
Date: 2023-02-02 00:35:57
Rating: 5
Comment: Steven Baily did an excellent job diagnosing and repairing my shower. Cabrillo Plumbing was easy to work with. They were prompt with communication, had good customer service, and were professional.

---

Name: V**** L*****
Date: 2023-01-25 01:33:26
Rating: 5
Comment: My next door neighbor raved about Cabrillo, and said, Ask for Steven and Brian. So I called Cabrillo and now Im raving too. Steven was on time, very thorough, knowledgeable and a great communicator. Sal at the office was also very efficient, knowlegeable and courteous. Thank you Cabrillo!

---

Name: D**** T*****
Date: 2023-01-19 19:33:07
Rating: 5
Comment: Cabrillo helped me upgrade my hot water system to a heat pump system. The technician was very knowledgeable of water heater tanks that would work in my situation. Work was done within the allotted budget, quickly and follow up was good. Thank you Cabrillo

---

Name: J***** W***
Date: 2023-01-11 21:32:36
Rating: 5
Comment: Brian was on time, easy to talk to, did the work quickly and professionally and left with everything clean and back in place. He even gave me some advice about other appliances.

---

Name: E******** W****
Date: 2023-01-05 18:07:57
Rating: 5
Comment: My wall heater unit wasnt working. I called Cabrillo and they were able to set me up for a technician evaluation in short notice. Robert was on time and very professional. Unfortunately my very old heating unit was irreparable, but Robert was able to quickly order a new unit and returned within a few days to install it. He and his partner came right on time and worked quickly and efficiently to install a new unit, which is working great. Would highly recommend their services.

---

Name: J*** S******
Date: 2022-12-30 19:09:50
Rating: 5
Comment: Frank & Gerson were fantastic! They were very professional. Frank did a thorough job of explaining the task on hand and then executed flawlessly in a timely manner. Great customer service from start to finish.

---

Name: W**** B******
Date: 2022-12-21 21:28:04
Rating: 5
Comment: Dave was wonderful in returning to my home following a job on Monday when an unrelated plumbing issue arose that I mistakenly thought was related to his inspection. Even though it turned out not to be, he helped me with my issue and was kind and courteous throughout. A big thank you to both Sal and Dave for being so helpful and understanding in a stressful set of situations.

---

Name: S****** W****
Date: 2022-12-01 18:04:13
Rating: 5
Comment: Frank was knowledgeable, kind, personable, and efficient. He was very thorough in his diagnostic testing of our furnace and even double checked a job done earlier in the month by his colleagues to make sure all was functioning as it should. You can’t go wrong with Frank!

---

Name: B**** B******
Date: 2022-11-28 18:05:32
Rating: 2
Comment: I was a returning customer as we have used them in the past. We unfortunately had a severely clogged toilet and the service was fine and personable etc but my beef is with the charge I ended up with a $298 15 minute visit at best. I understand you have to make money but for that short of a visit that should not be the charge. I will seek other alternatives going forward.Just because you can charge that doesn’t mean you should. Clearly your response below does not justify that price. I will be going elsewhere.

---

Name: R****** C****
Date: 2022-11-17 19:06:23
Rating: 5
Comment: Our home gas furnace stopped working, and it turned out to be a defective thermostat. Cabrillo replaced our old Honeywell thermostat with a smart Nest, and the system works remarkably well now. In fact, it works so well, that we decided to replace our 2nd gas furnace thermostat with a new Nest as well. Our home is now upgraded to a much more programmable heating system, and both furnaces work beautifully. Thank you Robert Burkett for doing such a great job and being so pleasant at it.

---

Name: L***** C***
Date: 2022-11-05 21:06:07
Rating: 5
Comment: I appreciate the text updates for arrival times and photos of technicians with background info. Robert arrived exactly on time, scheduled a timely replacement of the 30 yr old wall heater and checked to make sure it was in stock. Cabrillo sends updates and was able to move the install date a week sooner. Installation was right on time, well within the given time window, cleaned up afterwards and made sure heater was working before they left. Installers went above and beyond to make sure all openings around exterior gas lines to the heater were closed off with sheet metal and caulk, even to the heater in another flat. Would definitely recommend.

---

Name: F***** M
Date: 2022-11-03 17:05:32
Rating: 5
Comment: Cabrillo was very responsive in resolving my shower leak issues. Assessed the project a day early, brought the part & installed within 4 business days. Steven was professional, courteous & efficient.

---

Name: E*** C********
Date: 2022-10-27 20:25:19
Rating: 5
Comment: Robert fixed our broken heat-pump water heater. He was thorough with the repair and informative about this new technology. We had trouble finding someone able to repair the heat pump, and Roberts plumbing AND HVAC experience were ideal to help us. Everyone (Geesa, Sal, and Robert) I spoke to was friendly, which was such a pleasure.

---

Name: M****** C*****
Date: 2022-10-24 01:11:08
Rating: 5
Comment: A failing water heater and Cabrillo was ready to step in immediately and diagnose the problem. Before moving to replace, Cabrillo thorough investigated to ensure the signs of leakage were not from exhaust draft issues. Ultimately it appeared to be a tank pinhole requiring heater replacement. Brian and Steve were highly efficient and professional, ready to handle all the components in the system that also required replacement. Back up and running in six hours. Bills in San Francisco are never modest, yet Cabrillo provides great value and the best professionals out there.

---

Name: D M*****
Date: 2022-09-29 20:18:51
Rating: 5
Comment: Prompt excellent timely service.Received call when technican was enroute and he Robert arrived promply on time, was very efficient explained the services being provided and issues with my water pipes and what needed to be done to fix the blocking and leaking issuesRobert was very professional and a pleasure to work with. We have used Cabrillo services on several occasions over the years and are very pleased.

---

Name: G***** S****
Date: 2022-09-22 16:07:13
Rating: 5
Comment: This was for my work location, and weve used Cabrillo for years, and for good reason. They were very flexible when we cancelled and needed to be added back in for an appointment. Friendly office folks and friendly repair folks. I hope we dont have any more issues, but we are a business, so we will see them again.

---

Name: B**** H*****
Date: 2022-09-21 18:56:21
Rating: 5
Comment: Frank and the whole Cabrillo team are great. I never had to check in with them, they kept me up on everything. Very professional, informative and customer focused. Definitely will recommend and in my contacts.

---

Name: E**** S****
Date: 2022-09-07 18:41:18
Rating: 5
Comment: I called Cabrillo Plumbing Heating and Air for a backed-up sewage pipe and they were OUTSTANDING!!! They set up my appointment promptly and were on time. About 30 minutes before arrival I received a text from Cabrillo telling me David, the plumber was en route. The text included a picture, physical description, years of experience, hobbies, and so on. Once David got to our house he introduced himself and was very professional. He checked the area where the clogged pipe was and got a general layout of our plumbing. He set up his work area and got down to business all the while explaining what he was doing, how the plumbing system worked, and what the overall goal was. After David verified the clog was clear and flowing he installed our toilet with the ease of a seasoned artist. Their quality of service and professionalism impressed me and I will call them in the future for plumbing or heating needs.

---

Name: P****** A*******
Date: 2022-08-27 19:00:33
Rating: 5
Comment: I have used Cabrillo Plumbing for several years. I have had a new hot water heater, to unstopping a kitchen sink and the pipes that lead from the basement.From my first call to schedule an appointment, I always request Brian who I just enjoy talking to and he knows his plumbing. I appreciate that Cabrillo knows that I am a long time customer and they always make me feel appreciated.They follow all safety precautions with mask and shoe coverings. I loved during the start of the pandemic they repainted the faces on their truck to add a face mask.Book an appointment with Cabrillo you will be very pleased.

---

Name: M******* S****
Date: 2022-08-21 23:38:40
Rating: 5
Comment: Cabrillo provided exceptional service. They went the extra yard to solve a difficult problem and did not charge extra. The service team were very knowledgable and had to do a lot of research to get to the bottom of my hot water heaters malfunction.

---

Name: J*** W*****
Date: 2022-08-10 02:33:13
Rating: 5
Comment: Been trusting Cabrillo and their expert field technicians, dispatchers and back office staff for nearly two decades. All the ways I deal with them is top notch and done with integrity. Plumbing is no place for amateurs if you like quality, follow through and peace of mind; go with the professionals at Cabrillo. For the one or two times a year I need plumbing work, it’s well worth it as I know the work’s done right.

---

Name: P*** d********
Date: 2022-08-04 02:24:10
Rating: 5
Comment: Frank Cichetti came to assess our water heater. It needed to be replaced although it wasn’t old. His time and expertise were much appreciated in diagnosing a water pressure issue that was effecting all our appliances.Javier and Erick showed up promptly, removed all the substandard strapping and piping replacing it in a way that makes you realize the importance of having things done right. The quality and workmanship was exceptional. On top of all that the quote for the work was competitive. Highly recommend Cabrillo plumbing. High quality, extremely knowledgeable and a good price.Paul

---

Name: B*** K**
Date: 2022-07-29 16:21:23
Rating: 5
Comment: I highly recommend Cabrillo. Frank and team were extremely professional and organized. I was looking to replace my gas furnace with a ductless mini-split heat pump system. My home in SF is complex (like many homes here), and several other installers tried to talk me out of getting a heat pump. Cabrillo is very forward looking and creative and understands that heat pumps are the future of HVAC. They also installed a heat pump water heater. My gas bill is gone and my electric bill is shockingly low. Im very happy with the system, as well as the service.

---

Name: M*** H*
Date: 2022-07-23 14:52:44
Rating: 5
Comment: I entered my garage and found sewage in half of my garage. I started to panic and stopped using my toilets and showers. I called my trusted plumbers at Cabrillo Plumbing. They scheduled an appointment immediately which calmed me down. Erick and Javier came out the next morning, troubleshooted the issue, and more importantly, RESOLVED the issue! Erick described the issues and shared the fixes!! He showed me the exact issue using a sewer line camera (a screw and tree root were in my pipe which caused blockage, see picture). He is super professional and friendly!! If youre reading my review, stop here, stop yelping and call Cabrillo plumbing if you want your problems FIXED!!

---

Name: D***** B******
Date: 2022-07-11 16:08:10
Rating: 5
Comment: I woke up standing water and a smell you dont want to smell. I called Cabrillo and they had someone over in 30 minutes. They fixed the clog and added new pipes to the sink. Todd and Matt were on time, clean, professional, and kept me posted on what was going on and how to proceed. We also used Rob for all new plumbing in our 1936 SF Sunset home. I love the fact that we can now take a shower with good flow and with other appliances running. Rob was amazing and plumbing job even looks beautiful. Call Cabrillo for all your plumbing needs. They wont disappoint.

---

Name: J**** P****
Date: 2022-06-28 20:25:54
Rating: 5
Comment: I had a great experience working with Cabrillo. They were super responsive and communicative. Special shout out to Geesa who was amazing to work with. We experienced a supply chain delay, yet she was staying in close contact with me throughout the process!

---

Name: L***** J******
Date: 2022-06-24 20:32:31
Rating: 5
Comment: I’ve recently moved into an older condo. The water valves to the in unit washer had a slow leak. Todd BArrived on time and was very personal and professional. He called to order new faucets, thinking that this would take a few days to arrive. Todd decided to try a temp fix, because he did not want to leave with the cold water faucet slowly dripping. While waiting for the building manager to come and turn off the water, someone from the warehouse delivered new parts. The whole process took about 2 hours and I am thrilled not to worry every time I do the laundry! I used Cabrillo every time I have plumbing issues because I trust their technicians. Todd went beyond what I expected because of that I avoided a disaster!

---

Name: S**** M******
Date: 2022-06-23 16:43:39
Rating: 5
Comment: We had a sluggish kitchen sink that Todd took care of promptly and expertly. He was on time, cordial and efficient. He cleaned up the work area thoroughly. Were also planning to replace two toilets. Todd took measurements and checked in with the office to see if the model we were interested was available. Well definitely use Cabrillo (and hopefully Todd) for installation.

---

Name: N***** H****
Date: 2022-06-10 02:08:58
Rating: 5
Comment: Cabrillo is pretty awesome. Super communicative and flexible with scheduling (I didn’t have an emergency so that may help). Todd shows up, is super professional, knowledgeable, honest and…..and I kind of want him to come over so we can be friends. 😊😊😂😂

---

Name: T***** M*******
Date: 2022-06-08 19:06:58
Rating: 5
Comment: This place is professional personified and embodied in every sense of the word. They installed a new Gas Wall Heater for me. Came out and did the consultation and scheduled the install within a weeks. Easily the best experience that I’ve ever had with a contractor. They will be my go to for everything going forward!

---

Name: T**** E*****
Date: 2022-05-01 00:44:09
Rating: 5
Comment: Welcome back Robert!Robert came out to do our routine water heater check and annual furnace maintenance. As usual, he was efficient, professional, and as good natured as when he installed the furnace two years ago. Cabrillo has been our go to company for our plumbing/heating needs. Thank you.

---

Name: M****** C*****
Date: 2022-04-24 14:29:13
Rating: 5
Comment: Frank was able to come earlier than original appointment. He was personable and got right to work confirming what the problem was and offered me three options for repair. Explained all options thoroughly and their costs. Since it would take another trip to fix the problem he explained to me how I could avoid any continual leaking until that time which was very helpful. This is my third experience with Cabrillo and I am always Pleased with their thoroughness and expertise!

---

Name: D**** S******
Date: 2022-03-31 20:53:29
Rating: 5
Comment: One morning during the recent cold weather, our furnace started blowing a horrible smell smell out of the heat ducts. We a called a company that had serviced our system previously. They sent someone over to check out the situation. The tech didnt do any investigation of the furnace and when he smelled the odor coming out of the ducts, he said the manifold on the furnace had cracked and combustion products were coming into our living space. We were advised to turn off the furnace and not to use it. No repair was suggested other than a new furnace. We did turn off the furnace, but fortunately we called Cabrillo for a second opinion. Frank came over quickly and assessed the situation thoroughly. Unlike the other tech, he carefully examined the furnace and after extensive diagnosis, he determined that the installation was a sloppy job. A piece of plasticy insulation had fallen onto the manifold, melted, started vaporizing and was producing the awful smell. The fix was just to gain access to the manifold and clean in thoughly. After Franks fix, the furnace is producing lots of odorless heat. Franks diagnostic skill, thoroughness, and honesty saved us a ton of money. If he had not been here we would have probably ended up buying a new furnace. Frank and Cabrillo have our highest recommendation.

---

Name: P S****
Date: 2022-03-26 23:58:22
Rating: 5
Comment: Great service in all ways. Gessa set up appointments, was pleasant to deal with and helped when I wanted to change. Robert, the technician, was professional and competent. Very pleased I went with Cabrillo and not the people that my home warranty company wanted to send. Worth the extra cost in peace of mind

---

Name: B*** S********
Date: 2022-02-15 04:15:45
Rating: 5
Comment: Their staff and their workers are always considerate. They do their work give you options if there are options available. They never make a mess, they always put on something to cover up their feet when they walk in the house. Been using them for many many many years. Would highly recommend them for all issues. Something as simple as changing a Fossett or cleaning a out a clogged drain. To something major like replacing your sewer pipe from the house to the street. And believe me they’ve done them all for us !

---

Name: A L
Date: 2022-02-04 19:08:41
Rating: 4
Comment: Brian tried to snake my sewer pipe but unsuccessful due to a broken pipe from tree root. He brought 2 apprentices (Steve and Matt) the following day and completed a spot repair on the same day. Steve did most of the heavy lifting with Matts help. I was pleased with their hard work and dedication to get the job done. I would recommend them to anyone willing to pay a little more for a reliable service and positive experience. I am happy to have my house back. Thank you again Cabrillo team!

---

Name: A** J*****
Date: 2022-01-31 16:49:19
Rating: 5
Comment: Excellent service! We were so impressed with Cabrillo. From our first phone call that was answered promptly - by someone who actually took some time to try to help us figure out what might be going on to the appointment. The service person was prompt, sent a text before he was scheduled to arrive which included a bit of background on his training. He spent time trying to figure it out, (above expectation!) and delivered excellent service. We will definitely use Cabrillo again.

---

Name: A******** C****
Date: 2022-01-21 20:46:16
Rating: 5
Comment: Great and high quality service. I was super impressed with the amount of knowledge that our technician (Robert) had and equally impressed by the thoroughness. Resolved our issue and provided various detailed estimates within an hour for additional improvements required for better efficiency and air quality.Easy of scheduling, dispatch system, and communication was also a big plus.Will definitely use again on other projects and repairs.

---

Name: R** R***
Date: 2022-01-20 18:29:32
Rating: 5
Comment: The plumber (Robert) reset two bathroom faucets that were not installed correctly the first time. He was up front about the charges and efficient in doing the repairs. As usual with Cabrillo, he was very courteous, clean and professional.

---

Name: L** T***
Date: 2022-01-07 19:07:29
Rating: 5
Comment: Thank you, Todd, for clearing our rain gutter! We have used Cabrillo for almost 20 years when we have a plumbing or heating systems issue or maintenance. They are always considerate, friendly, on time, efficient, and very professional. In addition, they are safe and clean, especially during these challenging times. Great work Cabrillo team!

---

Name: A*** B*******
Date: 2021-12-30 20:07:20
Rating: 5
Comment: Our water began to leak early evening. Was able to schedule appointment for next morning. Crew came on time and determine that water heater needed to be replaced. Crew expeditiously installed new water heater. Crew followed Covid-19 protocols and were very professional and courteous. We are very pleased with service received.

---

Name: E***** H*
Date: 2021-12-21 19:32:30
Rating: 5
Comment: I had an excellent experience with Robert Burkett from Cabrillo who came out to fix my furnace. He was extremely knowledgeable, friendly, and provided me several options (regarding whether to repair or replace). Sometimes Im wary of advice from repair companies because I figure theyll tend to select the option thats more profitable for them, but in this case Robert gave a straight answer. That sort of honesty with customers is what builds loyalty, and when it comes time to replace, Ill be going with Cabrillo again.Also, he finished so fast with the furnace that he was able to fix my toilet in the spare time he had.

---

Name: M****** L****
Date: 2021-12-17 20:01:09
Rating: 5
Comment: I am a regular customer of Cabrillo. They are courteous, prompt, and do the job.12/17/21 - I have an old home. So for all my plumbing needs, I really and truly rely on the professional and prompt service by Cabrillo. Thanks to Todd and Brian for coming this year to help me.

---

Name: R****** C****
Date: 2021-12-08 13:38:21
Rating: 5
Comment: Really satisfied with Cabrillo. Robert arrived on time, diagnosed the problem and was really knowledgeable about our furnace and thermostat issues. He is also an extremely nice person. Also, really easy to deal with Cabrillo on the phone and by text. Would definitely go back to Cabrillo for anything heating or plumbing related.

---

Name: D*** M
Date: 2021-11-14 23:47:45
Rating: 5
Comment: Our kitchen sink drain was occasionally backing up and leaking, but it wasnt urgent. I contacted two solo plumbers, but both were unresponsive. I then looked up a company with good reviews and reached out to them via their web contact form. Again, no answer. Then I picked up the Noe Valley Voice and saw the Cabrillo ad. I called and was connected right away to Sal. He was driving and asked to call me back, which he did promptly, and booked us for the very next day with a window in the afternoon.The day of, I got a call from Sal that he could get a guy over sooner if I was available. I was, and 20 minutes later, Todd showed up. He was 100% professional and courteous, and super competent. He diagnosed our problem immediately and was in and out in about an hour. I couldnt be more satisfied. 5 stars, 2 thumbs up, and one happy customer!

---

Name: M**** G*****
Date: 2021-10-11 00:03:18
Rating: 5
Comment: Overall experience was top notch from initially contacting the office, to visit, and installation. I was surprised with how pleasant the whole experience was. They texted me ahead of time on who our plumber was so that we knew what to expect. Our plumber Brian was great. Very professional and pleasant man. Would highly recommend.

---

Name: S**** S******
Date: 2021-09-14 21:49:02
Rating: 5
Comment: Time after time top notch professional service keeps me returning to Cabrillo for all my plumbing and HVAC service needs. I have been using Cabrillo for the past 5 years and have not been disappointed with the response time, technician capability, or professionalism. Called this morning with an emergency main-line clean out request and the dispatcher worked hard to identify a technician that could come out same day and David was knocking on my door within the hour. He was very knowledgeable, provided a couple different options to complete the work with different price points and took the time to explain exaclty what he would be doing while on site. He was in and out in about an hour. I barely knew here was here and his left the job site as clean as he found it. Recommending Cabrillo - very professional, highly experienced technicians with a proven track record for all of my plumbing and HVAC service needs.

---

Name: T*****
Date: 2021-08-04 19:58:44
Rating: 5
Comment: My experience with Cabrillo plumbing was excellent. Brian was prompt, professional and kept me fully informed and updated. Even though I had a minor leak, because of the relative rarity of the part Brian had to make 3 trips (first to inspect, and two to fix) to fix the leak. Other plumbers took one look at the leak and never even sent me a quote. Brian and the folks at Cabrillo Plumbing knew exactly what they were doing.They cost a little more than other plumbers, but I was happy to pay for their service

---

Name: P**** N*****
Date: 2021-07-21 00:35:14
Rating: 5
Comment: Brian of Carrillo arrived and gave a detailed explanation of the work to done. Examined the old water heater recommended replacement. I agreed and then he gave a detailed estimate. I said go ahead. He was in and out in half a day. All in all I was very satisfied. I will use them again.

---

Name: E******** C****
Date: 2021-04-13 14:27:13
Rating: 5
Comment: FAST, EASY, CLEANI noticed water under the kitchen sink, called Cabrillo (on a weekend!), and within 24 hours everything was leak-free and fully functional. Frank arrived masked and wearing slipcovers on his boots, took a good look at the problem, and explained what needed to be done. With my approval, he replaced the garbage disposal in what seemed like two minutes, cleaned up, and was gone. No more leak, and the new disposal works great. Who knew dealing with a leak could be a pleasant experience? I will be calling on Frank and Cabrillo any time my place requires a plumber!

---

Name: N***** P******
Date: 2021-03-31 19:47:58
Rating: 5
Comment: Robert was my technician. He was very professional, organized and knowledgeable. We had to remove the earthquake valve from PG&E meter to ours and I couldnt have asked for better professional. Thank you Cabrillo for an amazing job and staff. We definitely use you services again.

---

Name: D**** F********
Date: 2021-02-20 06:12:37
Rating: 5
Comment: Cabrillo Plumbing consistently does an excellent job. I recently asked them to replace a kitchen faucet. During the call I let them know how much I appreciate good work and described the excellent work one by a plumber some years ago (underneath the kitchen sink). They reminded me they did that work. I had forgotten but now remember whenever I want long-lasting quality I call them.

---

Name: A*** P*******
Date: 2021-02-08 02:13:34
Rating: 5
Comment: Cabrillo, and Brian in particular, were once again excellent. I called late in the afternoon needing a gas shut-off valve installed for my oven to get PG&E to turn the gas on for my apartment after the oven broke. Cabrillo managed to get me an appointment early the next day. Brian was exactly on time and had everything installed in under two hours. PG&E later tested everything and it was great! Now I have heat and hot water again. Cabrillo is consistently quickly available and does fantastic work. Not cheap, but worth it.

---

Name: M***** R*****
Date: 2021-01-24 01:15:25
Rating: 5
Comment: Brian and Sal were polite, professional and very accommodating. They Sal helped me get an appointment to replace my water heater very quickly and Brian did a great job installing it.Great work! I’d definitely recommend Cabrillo.

---

Name: B*** N********
Date: 2021-01-08 19:14:54
Rating: 5
Comment: Robert was the technician who first diagnosed our heater problem. He was prompt polite and covid safe. He was patient with all of our questions. We decided to have our water heater replaced with our furnace. Robert and Hugo finished the project in the promised time. We had an additional thermostat problem which needed a return visit and was rectified promptly. Cabrillo Plumbing provided easy financing. Neighborhood business we would highly recommend.

---

Name: M****** R***
Date: 2020-12-27 01:37:58
Rating: 5
Comment: I needed a new toilet and luckily picked Cabrillo only based upon seeing a lot of their trucks around. Brian came out and was wonderful in showing me the problem with the old, picking a new one for me and installing it very quickly and efficiently. I ended up buying another toilet for my 2nd bathroom also, Brian was easy to work with, very knowledgeable and polite. I would highly recommend Brian and Cabrillo in the future and will call them again when needed.

---

Name: M****** H*******
Date: 2020-12-12 18:08:53
Rating: 5
Comment: Brian and Hector brought my 17 year old tankless water heater up to code, installed missing flush system, installed the correct the ductwork, including roof outlet, flushed the system, all is working again!

---

Name: C******** R******
Date: 2020-12-04 04:35:13
Rating: 5
Comment: Dave installed a new water heater, multiple bath and kitchen plumbing fixtures, and a new, much needed pressure valve. These installations have improved the quality of our lives tremendously, from the tap water tasting cleaner and better to our irrigation system functioning more effectively. Our lawn has never looked better. The kitchen faucet is such an improvement over the old one -- much easier to use and much cleaner water. The sinks and showers function so much better. Were thrilled with the results. Dave was ably assisted on multiple visits by Eric, Hugo and Jeremy. They were all prompt and professional. We recommend them highly.

---

Name: H*** W*******
Date: 2020-11-07 18:42:41
Rating: 5
Comment: Cannot recommend this company enough! Super transparent with pricing and communication. Frank and Hugo replaced our water heater and took the extra time to walk us through the process, alternative options and were overly considerate to ensure minimal impact to our building as a whole. Robert recently serviced our HVAC system and went above and beyond in solving a small plumbing issue we had. So glad we have found Cabrillo and we plan to stick with them for the foreseeable future.

---

Name: D**** Z*****
Date: 2020-09-29 04:31:18
Rating: 5
Comment: Incredibly up good communication up front. Robert was phenomenal and sold me on going with Cabrillo overall. Today I had a brand new HVAC unit installed by Robert and Erick. They were on time, clean (drop clothes/booties), great communicators, and did a really nice job. Im so happy with the professionalism and intelligence of this company and its employees that I will return for AC when Im ready.

---

Name: E*** W*****
Date: 2020-07-21 00:57:46
Rating: 5
Comment: Frank came to my house for an estimate today during pandemic quarantine. He was well prepared, with mask and social distancing. Excellent service, and Frank clearly has the experience and professionalism to take care of my job when Im ready to go. Ill definitely be calling Cabrillo again!

---

Name: K*** K************
Date: 2020-05-29 22:18:16
Rating: 5
Comment: Ive had the unfortunate cause to call these guys twice in the last 2 months or so and both times theyve been incredibly pleasant to work with and did a great job for me. Dave, who came out for both of my jobs, is just excellent. I would highly recommend Cabrillo for any plumbing work you need done.

---

Name: G***** D******
Date: 2020-04-27 19:36:42
Rating: 5
Comment: This is the best Plumbing Service in the Bay Area by far. The Plumbing Tech Brian was incredibly professional, knowledgeable, cordial and on time. He quickly solved the issue and had all the necessary materials in his work truck. He is definitely deserves 10 stars and should be a model Tech for many. Thank you!

---

Name: A***** G*****
Date: 2020-03-27 16:17:20
Rating: 5
Comment: Our tankless water heater kept going out and our home warranty sent out a different company who didnt fix it and said we were going to have to replace the whole unit but that it wasnt covered by our home warranty. We decided to call Cabrillo to get a second opinion and our tech Brian B arrived on time and was super friendly. He was able to quickly diagnose the issue and fixed our heater with without out replacing any parts, just a quick cleaning and reconnecting of part. He was super helpful in teaching me about my heater, how to service it and when i would eventually need to replace it. We can take hot showers again! This was about as good as a service companys service can get. 5 Stars!

---

Name: B**** B******
Date: 2020-03-20 23:42:20
Rating: 5
Comment: We called Cabrillo on Thursday night after 7PM with a clogged kitchen sink, and Frank was at our house by 10AM Friday morning. What we thought was a routine clogged drain turned out to be a tough one! Five hours later (yes, I was starting to get nervous) and after having a colleague bring a longer, 60 foot snake, Franks persistence paid off! Throughout the job Frank was professional, explained what he was doing, and cleaned the place spotless before he left. He was awesome and I would highly recommend both Cabrillo and Frank. I plan to use them again -- but hopefully not for a long time!

---

Name: S****** A S********
Date: 2020-03-06 20:01:23
Rating: 5
Comment: My hot water tank sprung a leak, I called around and no plumbers were available that same day but one recommended Cabrillo. So I called and they had a very professional plumber at my home in 2 hours and they did a superb job removing my old water heater and replacing it with a new one. I couldnt be happier - and should I encounter any problems they will come back at no extra charge. Whats not to like!!!

---

Name: K** L***
Date: 2020-03-06 15:33:22
Rating: 5
Comment: Our water heater went out and we needed help in a hurry. Called late Friday afternoon and they told us we could have someone there on Saturday. They called early Saturday morning to say they would be out to us in 20-30 minutes. Frank arrived right on schedule. He gave us all of our options and waited around politely while we hemmed and hawed over the price. Frank and Erick took out our old unit, lines, pipes, etc and gave a fully fresh install. The job was neatly and professionally done and our new water heater works great! Thank you Frank and Erick.

---

Name: D**** R*****
Date: 2020-03-05 22:57:41
Rating: 5
Comment: TL:DR Would definitely recommend Cabrillo for your service needs.Details:Called up Cabrillo to replace some stuck bathroom sink valves and a leaky faucet. Was able to easily schedule a convenient appt and the tech Dave showed up at the beginning of the time window provided. He was very nice and professional. The valves were replaced swiftly and rather than replace the cartridges on my old faucet, I opted to get a new faucet, as that would be the most cost effective. Once the faucet came in, I was able to get Dave back out again to install the faucet and also replace an very old sink trap.Cabrillo is not cheap and does charge per job/task, which includes any needed parts as part of the estimate provided. This differs from a time and materials billing, but I do feel I got good value for the work completed.Sal took care of booking my appts and was also very professional and got me scheduled very efficiently. I mentioned a price quote discrepancy and Sal did some follow-up and got that resolved for me too.We also signed up for their annual inspection contract, which is helpful to have our systems inspected in our old house annually. This gives us peace of mind to know and keep our systems safe and in good working order.

---

Name: C****** M****
Date: 2020-02-18 06:30:57
Rating: 5
Comment: Our water heater broke early on a Saturday morning and flooded our garage. In despair, I called Cabrillo, who received my call with the most upbeat, cheerful and helpful voice!! To my shock, Cabrillo was able to schedule Robert and Oliver to come out ONE hour later. I thought they would come out simply to inspect, and then schedule a follow up appt to install a new water heater some other day. To my DELIGHT, they completely replaced the water heater THAT day, spending about 5-6 hours at our house so that never had to go without hot water. The team they sent out was amazing. So cheerful, upbeat, and extremely professional. Robert was absolutely amazing, gave us updates throughout the day, and provided excellent customer service. He got us set up with a maintenance program so this wont happen to us in the future. As I was paying the bill, Robert noticed our faucet on our sink was in need of repair. He went out of his way to explain to me exactly how to order the exact part I needed from the manufacturer. From the first phonecall, to the handwritten thank you note in the mail a week later, we could not be more impressed with Cabrillo. Thank you!!!Colleen Moore

---

Name: B****** K*****
Date: 2020-02-13 02:39:22
Rating: 5
Comment: I cannot find enough superlatives to describe this excellent company! It started with the Dispatch Manager Sal, who was attentive and efficient. Then their expert plumber Dave Preciado arrived exactly on time as promised, and proceeded to fix my problem in no time at all. When it appeared that replacement parts were needed, I naturally assumed that Id have to schedule a follow-up appointment, but no -- Dave whipped out his phone and within minutes Cabrillo delivered the parts to him. Within an hour, a job which I had expected to cost me thousands of dollars was done to perfection, and the bill was a fraction thereof, hardly worth mentioning. These are honest people who know their job. I have been searching for a reliable plumbing and heating company to take care of my rentals, and now I have found it. Thank you, Cabrillo!

---

Name: M****** K*****
Date: 2020-01-25 06:12:32
Rating: 5
Comment: We needed emergency water heater replacement. Cabrillo was able to fit us in earlier than originally scheduled and replaced our old water heater (which they also installed years earlier) effortlessly. Robert was friendly, courteous and efficient!Patrick came back a few days later to install the security pole. He was also friendly, courteous and got the job done quickly and left the job clean and neat.We had a timing glitch which disrupted my work day, but Justin, the dispatcher, sent us an apology with complimentary movie tickets! Over the years we have relied on Cabrillo for our plumbing needs and will continue to do so.

---

Name: R****** c****
Date: 2020-01-22 17:51:45
Rating: 5
Comment: We hired Cabrillo Plumbing and Heating and am happy to be writing a review. I have purchased a window air conditioner, and contacted them to remove the old unit and install the new one.. Professional, quick to respond, a fair price, and very flexible hours. Thanks!

---

Name: C**** L**
Date: 2020-01-04 00:53:47
Rating: 3
Comment: Robert Burkett arrived right on time, quickly assessed the situation, and determined what steps needed to be taken water heater replacement and routine servicing of furnace). He also explained future maintenance that should be performed to prolong the life and enhance the performance of my water heater and furnace. His expertise was obvious, and he did an excellent job explaining things to me in terms that I could understand. He drained my current water heater, and serviced my furnace while awaiting the arrival of his senior apprentices, Eric and Josue. They were both very responsive, and worked efficiently and with attention to detail in replacing my water heater. I was very happy with the service provided today by Cabrillo.

---

Name: M* L****
Date: 2019-12-30 18:51:39
Rating: 5
Comment: We were thoroughly pleased with the expert work of Robert Burkett, a highly-skilled and friendly plumber. He respected the fact that we are a cash-poor non-profit organization, and arranged for repairs that met our needs without breaking our budget. We will not hesitate to use Cabrillo again.

---

Name: R*** F******
Date: 2019-12-26 02:46:17
Rating: 5
Comment: I am so happy with Frank from Cabrillo Plumbing. He did a great job with assessing the problem with our toilet and explained everything very thoroughly. I have never been more happier with a plumbing company than Cabrillo. We have used them for a few years and their work is top notch! They are very professional and have great customer service. I cant recommend them enough.

---

Name: M****** L*
Date: 2019-12-18 19:13:25
Rating: 5
Comment: I have a multi unit building, and the service I get from Frank at Cabrillo is great. He was on time, expalined all the work, wasted no time, and left a clean bathroom at the end. Great value and service. I had 2 toilets installed, and it tool less than 3 hours.

---

Name: G*** T
Date: 2019-12-09 23:04:18
Rating: 5
Comment: Cabrillo Plumbing has been our go to place when we need things done well and timely over the past 19 years. Great staff are knowledgeable, respect your place, keep things clean, and are very nice people. They fixed our front sewage issue, water heater, gas line, and replaced an in-wall shower system.This time, Brian J and his colleague (sorry dont recall his name) were very nice, thorough, and very clean. They resolved the drainage issue. thank you

---

Name: G*** G******
Date: 2019-10-23 00:55:46
Rating: 5
Comment: I had a great experience with Dave and Oliver, who installed a custom colored vanity and TOTO toilet in my vintage 1930s bathroom. After a previous plumber (from a different company ) told me that both items were too complicated to install, I was nervous... after regrouping with Dave I found out that these items were not as big a deal to install as I had understood. Dave was communicative throughout the installation, informing me of issues as they arose, and asking questions when decisions needed to be made throughout the process.

---

Name: P** E*****
Date: 2019-10-10 16:07:34
Rating: 5
Comment: We continue to be impressed by the service that Cabrillo offers. We just had a new furnace installed. Robert Burkett and Erik Ortega did a fantastic job. They were very professional, the work area was cleaned everyday when they were finished, and the furnace works great. We have heat in the house again! I would definitely recommend them. They are why we continue to use Cabrillo for our plumbing and heating needs. Thank you and keep up the good work.

---

Name: P**** S***********
Date: 2019-07-31 22:22:39
Rating: 5
Comment: Cabrillo Plumbing is great! Booked us immediately and called/text me 30-min. before when the technician Frank showed up. Frank is awesome - professional, patient, and through. He examined the situation and explained/ educated me on options; did requires; and emailed me a copy of the invoice before he left. What a great customer experience! Only wish the repair rate was a bit lower - which is out of his control.

---

Name: J**** X***** D******
Date: 2019-07-11 05:24:04
Rating: 5
Comment: These guys are great. Our outside water valve self-destructed with age and I called Cabrillo. It wasnt a super emergency but they came same day anyhow. I had the pleasure of meeting the owner, Jeff, who came out himself, with Eugenio. Eugenio did all the work and I had a great chat with Jeff. ;-) Actually Jeff did get down there on his hands and knees and check everything himself. Both were wonderful. Efficient, very clear explanation of cost, reasonable price, top of the line gear, little booties inside the house - everything right. Definitely will use Cabrillo from here on.

---

Name: n g*****
Date: 2019-06-06 17:13:59
Rating: 5
Comment: Excellent service by Cabrillo and especially their plumber Frank. I was left with a lots of problems by another plumber who did a horrible toilet install.. really a nightmare. I knew I needed a highly professional established plumber to redo the situation so I called Cabrillo.. first time but they will be my go to plumber for all future needs. On time, clean, knowledgeable, and reasonably priced. Frank explained everything to me. I was so grateful to them for their car and understanding of my situation. Candace was wonderful too setting up my appointment needs.

---

Name: S**** D
Date: 2019-06-04 23:10:19
Rating: 5
Comment: I had a ceiling leak in a vent and wasnt sure what the problem was. Was it the AC, was it plumbing? I called company after company and spoke to people on the phone that didnt have a clue. Until I got to Cabrillo. They explained to me in detail the possible problems and solutions. Obviously I went with them and Im glad I did. They showed up for their appointment right on time (having called beforehand to confirm time of arrival) and were meticulously thorough in their testing. Erick Ortega was the service tech and he did a marvelous job. They identified what was going on efficiently and we planned next steps. Id recommend Cabrillo without hesitation for great, professional plumbers.

---

Name: S**** L*****
Date: 2019-04-09 18:41:17
Rating: 5
Comment: Cabrillo was able to send a plumber to fix my problematic toilet with very little notice. Patrick arrived on time, figured out what was wrong, and fixed the problem efficiently. I got a text that he was on his way, with a picture of him, so I was able to confirm his identity when he arrived.My cursed toilet is now working fine and Im a satisfied customer. Will definitely call Cabrillo again.

---

Name: S****** Q****
Date: 2019-03-12 22:57:15
Rating: 5
Comment: We couldnt have asked for a better experience with Cabrillo! Robert was friendly, knowledgeable, and efficient. Phil was great to work with to set up our appointment. Now our shower and sinks are working. We had no hot water in the shower, and we later remembered our kitchen tap had a leak and a loose faucet. Also our bathroom sink stopper was not working. Robert fixed everything, and now its all perfect! Thank you so much!

---

Name: A** M*****
Date: 2019-01-24 04:25:41
Rating: 5
Comment: Brian and Oliver were terrific and the whole installation process went smoothly! Very helpful to start with an email and text showing Brians photo and a full CV of his expertise - then he was incredibly helpful in recommending the correct water heater and installing on the spot. Thank you Cabrillo! Would definitely call Cabrillo again!

---

Name: S***** G******
Date: 2019-01-19 21:12:27
Rating: 5
Comment: Frank from Philly assisted by Erick did a great job replacing an aging furnace. Only took a day and a half and were able to also check out my interior venting and suggest improvements. Have had great experiences with cabrillo every time Ive called them.

---

Name: B***** N*
Date: 2019-01-17 18:36:42
Rating: 5
Comment: Cabrillo saved my flooding garage! I have used them twice, once for clearing up a clogged floor drain in my garage and once for fixing the plumbing in my toilet and replacing an old heater. Both times I was lucky to have Brian helping me. Brian is extremely knowledgeable, professional, friendly and prompt. Despite the heavy rain storm outside Brian fixed the garage drain within 30 minutes and now I have a dry garage again. I will not hesitate to recommend Cabrillo and Brians service for all my friends and family!

---

Name: E*** E***
Date: 2019-01-08 00:23:49
Rating: 5
Comment: Cabrillo Tech Frank Cichetti came out to my home to service my heater and replace an aged thermostat with a new digital one. I liked his service from the email that introduced him to his showing concern with my heating problems. He then explained what needed to be done and serviced my appliance. Frank was very careful by not tracking anything into my home and very careful with cleanup. Ill call them back again for other heating and plumbing needs and would recommend them highly.

---

Name: H***** W***********
Date: 2018-12-15 19:11:37
Rating: 5
Comment: Our water heater stopped working Sunday morning. I tried troubleshooting it myself but did not get anywhere. I called Cabrillo in the evening, and got a callback within 30 minutes. They gave me an appointment for Monday morning at 8:30am. In the morning I got a message saying the technician would arrive at 9:30am. The technician did arrive at 9:30am, checked the water heater and said it needed the gas controller replaced. The price for the replacement made me gulp, but we needed to get on with our lives, so I said go ahead. The replacement part arrived in about 20 minutes, and the work was completed in another 30 minutes. Throughout the whole process there was lots of polite, respectful communication, I completely understood what was happening, and the job was completed cleanly with no mess. I was really happy the problem was solved so quickly.

---

Name: C**** W****
Date: 2018-11-12 19:09:25
Rating: 5
Comment: Cabrillo is superb. They have been the folks I call for over 10 years, and every interaction is first-class. Most recently I had Frank Cichetti from Cabrillo out to install a brand-new toilet to replace the original 85-year-old one, and the result is stunning. He handled all the underlying issues from an old house perfectly and helped me make decisions that my wife and I are thrilled with. Frank is such a pleasure to work with. If you want it done right, this is the place to call.

---

Name: M**** A************
Date: 2018-11-03 17:13:03
Rating: 5
Comment: My tech Dave was AWESOME! He was thorough and fixed the problem in less than an hour!I LOVE that Cabrillo sends out an email with a photo and bio of the tech who is coming, so you know who to expect and a little about them. Great customer service idea!!!!I threw away all my other plumbers’ business cards as soon as Dave left!!! You guys are now my go-to-guys!!!!Thank you for the prompt awesome service!

---

Name: f******* m*****
Date: 2018-09-11 19:33:24
Rating: 5
Comment: Awesome job. Two water heaters were installed extremely well and timely. The technician was on time, professional and explained everything he planned on doing. Also, the work area was left immaculate when the job was done. Not the cheapest game in town but the results speak for themselves. I will definitely use this company for any futuure plumbing needs and will have no hesitation to recommend them to others.

---

Name: P L
Date: 2018-08-06 00:52:15
Rating: 5
Comment: Have used Cabrillo Plumping for years with never a problem. The workers are always very professional and polite. If something unexpected comes up while doing the work they always explain the issue (I have a rather old house and issues just come with the age). Any work we have had done has never given us a problem. Had had over time two toilets, a hot water heater, garbage disposal, dishwasher, and a laundry sink that needed to be re-plumbed and the work is up to code and works with no issues.

---

Name: C**** M*****
Date: 2018-03-14 17:07:19
Rating: 5
Comment: 2018: Cabrillo installed our new furnace a couple of years ago (see below) and we were extremely pleased. We purchased the service agreement and are even MORE pleased. Everyone is friendly, efficient and knowledgeable. Our service technician the past two years has been Robert Burkett. He arrives on time, explains process, knows his work, offers additional assistance and follows up. Its a pleasure to have Robert in our home. We have not had a single problem with our furnace, but were pleased to have the service contract to keep things on track. I highly recommend Cabrillo and Robert Burkett.For some reason, my earlier review was not posted. Here it is...2016: Our first experience with Cabrillo was this week when our furnace stopped working. Office personnel returned our call on Sunday and set an appointment for Monday (Presidents Day), then called Monday to confirm our appointment, all in a very upbeat and friendly manner. Frank Cichetti arrived on time, assessed our issues and presented several options. Frank did not rush through, but took the time to answer all our questions. We were pleased to see Frank return to install our new furnace. He was on time, thorough, knowledgeable, efficient and extremely considerate of our home. Again, he took the time to walk us through the changes and what to expect. We will call Cabrillo (and hopefully Frank Cichetti) for all our plumbing and heating needs in the future. We are extremely pleased with the results!

---

Name: S***** M*******
Date: 2018-02-25 07:35:42
Rating: 5
Comment: The service is outstanding!! I was very impressed with the professionalism and the honesty about price and what was needed. A very old water heater was removed. In the process the water and sludge was emptied via hose in the adjacent bathtub. I was amazed at how perfectly immaculate the bath was when the workers left. Cabrillo is not inexpensive, but every dollar spent is well spent. You get what you pay for: excellence!!

---

Name: R****** K*****
Date: 2017-12-06 23:14:50
Rating: 5
Comment: I was fully satisfied with Brian and the work that was done. We had a problem with a large water leak that was difficult to find. When it was finally found Brian discussed the most thorough way to make repairs which we agreed to and he efficiently and satisfactorily proceeded to do the work. From my experience I would highly recommend Cabrillo Plumbing.

---

Name: J**** K********
Date: 2017-05-03 00:52:09
Rating: 5
Comment: Cabrillo was very prompt in responding to our call, even though this was not an emergency, and it was a Saturday. Brian was extremely professional and helpful in explaining the issues and work needed, but unfortunately did not have the needed supplies on his truck, otherwise he would have fixed everything then. He came back first thing Monday and finished very quickly. I saw one other review complaining about the prices. Cabrillo seemed about on par for cost, and as has been said, you get what you pay for! Cabrillo was the second company we had to call to correct plumbing needed to install a new dishwasher. The first company broke a pipe in the process of a valve replacement and used questionable replacement hose materials. Brian informed us the installed valve was not the correct type and replaced it along with new pipe, and installed a separate valve and hose to plumb water back to our refrigerator. The first company just removed the water supply and said it wasnt possible to reconnect. So - Id say Cabrillo did a great job! Brian is excellent with communications, and was also willing to inspect other parts of our 60-year old pipe system for any other issues. Fortunately things checked out fine. Candice, in Cabrillos office, was also very timely and responsive with the paperwork, which I appreciated.

---

Name: D**** K****
Date: 2016-10-20 23:08:57
Rating: 5
Comment: Cabrillo has been doing great work in our home for many years. I believe they are probably the best plumbing contractor in San Francisco. High quality work, completed on schedule, good communication, and excellent cleanup of the job site keep us coming back. And Gessa in the main office is always on top of things and making sure we get great customer service.

---

Name: A***** W****
Date: 2016-08-29 19:43:31
Rating: 5
Comment: Saturday night I noticed my hot water heater leaking, so I followed the steps to shut it down from the Cabrillo sticker on the heater, and called the 1-800 number. Both the call center and the local dispatch were kind and helpful on the phone as they scheduled a Monday morning appointment for me. Brian arrived promptly at 7am and quickly assessed the situation. He was very professional, kind, and knowledgeable. He and Victor cleanly removed the old water heater, installed the new one, explained usage, and finished the whole process by 11:30. I was very pleased with the service and can highly recommend them.

---

Name: S****** M*******
Date: 2016-06-21 22:02:44
Rating: 5
Comment: So...3,4 weeks ago we bought a garbage disposal and my husband planned to install it himself. He got under the sink and decided that we needed professional help because --- Im not sure exactly why! Something to do with needing to cut a cast iron pipe. Anyway he called Cabrillo...but they couldnt come that day. We had travel plans so made an appointment for 2 weeks later, on a Monday morning. First thing that morning I called to be sure the appointment was still on, and a super friendly woman (she deserves for me to remember her name but I cant quite...Candace?) answered and assured me theyd be at my house within the hour. Sure enough they arrived --- and after a quick look told me that they couldnt put in a disposal because the plumbing inside the wall would have to be redone; expensive and they dont do that kind of work. I certainly expected to pay them for the house call but was told no charge. Loved they had booked the appointment, loved their receptionist and loved Mr. Cabrillo. Just moved into this house so its great finding a plumber without having the horror of a clogged toilet....yet!

---

Name: S G
Date: 2016-04-14 00:14:29
Rating: 5
Comment: Cant say enough good things about Cabrillo, particularly Brian, who came out right on time and was professional and courteous. Had one plumber look and balk at the job, but Cabrillo was expedient and didnt bat and eyelash at my situation. I needed a new water heater installed in a cramped closet, and Brian quickly figured out the best replacement for my needs and got to ordering it, replacing the old one and hauling the old one off all within a span of a couple of hours. I wouldnt hesitate for a second to use Cabrillo again for my plumbing needs!

---

Name: M****** D********
Date: 2016-04-04 22:19:00
Rating: 5
Comment: Cabrillo did a great job. They came out same day, at the beginning of the estimated window, and quickly fixed the issue I was having with my sink. Frank Cichetti did a great job of assessing the situation, explaining the possible solutions, and providing quotes accordingly. He worked fast and cleaned up everything fixing the issue in less than 1/2 hour. I will use Cabrillo again if ever needed.

---

Name: K******* W*****
Date: 2016-03-15 00:40:57
Rating: 5
Comment: Plumbing emergencies are no fun but at least I can count on Cabrillo to make the resolution as easy and professional as possible! At first there was not a technician available. I explained that I didnt want to call any other plumbing company because Cabrillo is the only one I trust and can count on. Justin worked with me and, after a few phone calls, was able to get a technician out here. Dave Preciado came out and took care of everything efficiently and expertly. He even cleaned up a lot of the mess that was here before. He took the time to explain the details to me and make recommendations for the future. I couldnt have asked for better or more personable service. Thank you Cabrillo! I recommend you to whoever needs your services!

---

Name: J** M****
Date: 2016-01-15 20:23:05
Rating: 5
Comment: I have used Cabrillo for many years, and have had great experiences, both with Plumbing and Heating.In December, Tony came to my house to fix my thermostat, but discovered it was a problem with my furnace. He had to order a special part, but did so promptly, and it has worked great since.I also have an small apartment building, and yesterday Tony again came and found a replacement heater the exactly fit the hole in the wall, saving me a lot of money in having to redo the sheet rock, paint, disturb the tenant, etc.Cabrillos entire support staff are great and do a wonderful job keeping me posted on the progress of the job. I highly recommend them.

---

Name: J* C***
Date: 2015-08-19 23:34:24
Rating: 5
Comment: Weve had numerous issues from the hot water heater, to the furnace now even to our AC. Our first call several years ago was to Cabrillo and we have been coming back ever since. To be clear, everything theyve fixed has stayed fixed.Frank has been in to fix our water heater and our furnace on separate calls. Always willing to explain what hes doing and show us whats going on. He was notably great about pointing out a very crucial safety issue with our furnace that wouldnt have been caught had he not spent a good amount of time debugging the system and testing after everything was going smoothly.We had been used to Frank for years after coming back and fixing various parts on our appliances, so when I had an issue with our AC not working, I called Cabrillo. I got a prompt appointment for two days after my call, right when I had time during my day. However, my heart sunk when I was told that Frank wouldnt be coming out to fix our issue. The lady on the phone told me that Tony was coming to fix our AC. I hadnt worked with him before, but he came highly recommended from the reviews.When Tony arrived, he was able to diagnose the problem within the first 10 minutes. Luckily the problem was not catastrophic. His depth of knowledge about these systems was very extensive what struck me was how he was able to take my questions from refrigerant choices to system design and efficiency very well. He was very kind and thoughtful in his answers. Just like Frank, you can tell Tony has a desire to see that his clients are well-educated when making repair choices and that they feel comfortable with their course of action.I admit that not having had service from different companies has limited my ability to compare prices. However I would recommend Cabrillo on service alone.Thank you Tony! Im sitting in my upstairs office 15 degrees cooler than an hour ago.

---

Name: P**** W*******
Date: 2015-08-19 22:18:06
Rating: 5
Comment: Have had great experiences with Cabrillo in past and today was no exception. They called a few minutes before arriving with a heads up and then showed up on time! Frank Cichetti was the plumber and he was really pleasant and efficient. He explained everything carefully after he diagnosed the problem and then gave me options with estimates before doing any work. He finished up, cleaned up nicely after himself and was quite professional overall.

---

Name: H****** L*****
Date: 2015-05-14 01:09:11
Rating: 5
Comment: Frank Cichetti came out to fix a botched plumbing job that the previous owner of our 60 year old home had done to our main floor bathroom. It was a pretty huge job - he had to re-pipe everything. He was extremely professional and friendly through the whole process. While it could have been a very painful process, Franks courtesy and professionalism made the process a breeze. He and his partner were fast and left the place spotless - considering the amount of disgusting gunk that they had to deal with - youd never know it! If I ever need any plumbing work done, Cabrillo will be my first call - and Ill specifically request Frank - hes great!

---

Name: S**** L***
Date: 2015-03-18 19:13:52
Rating: 5
Comment: I am very happy with Tony and the job he did. I know nothing about furnaces and duct sealing and insulating and condense pumps, but he was very helpful by explaining what these were and what their purpose was. He even showed my cousins husband and answered his questions too. I am planning on having Cabrillo install my water heater when it is available.I would definitely recommend Cabrillo to my friends.Thank you very much.Sue

---

Name: J******* H***
Date: 2015-03-13 00:34:24
Rating: 5
Comment: I was delighted with the professional, timely, neat, friendly, and effective service that Brian provided. We had several different problems to address, and he solved all of them - including replacing a toilet and faucet - that same day and within a couple of hours. Cabrillo has consistently provided good, reliable service.

---

Name: G***** D******
Date: 2015-02-03 20:11:27
Rating: 5
Comment: David of Cabrillo Plumbing & Heating recently changed our washing machines water supply hose, fixed a water leak and set up our refrigerators ice maker & filtered water component. David, who has done work for us in the past, is friendly, polite, on time, does a very good job & he cleans up after himself. If you need a plumber, go with Cabrillo. We have always been very satisfied with their work & prices.

---

Name: j***** c********
Date: 2015-02-03 19:46:50
Rating: 5
Comment: Weve used Cabrillo several times now and will continue using them. Theyre on time, courteous and thoughtful. They recently came to adjust the position of a drain pipe outside our home. It was a somewhat complicated job but they did it in less time than estimated and the work was high quality. They even figured out an approach they hadnt originally considered and called ahead of time to run it by us. Patrick and his team were terrific. We appreciated all their time and their effort and their ability to manage through a complicated situation.Thank you Cabrillo

---

Name: C****** G***********
Date: 2014-11-17 05:27:30
Rating: 5
Comment: A few days ago, I tried to start my heater and Yup, it would not start up. I called Cabrillo Plumbing and they sent someone out within a day. My service rep was Frank and he was just great. He was on time, very professional, honest, and friendly. I learned a lot about my heater and also some tips for maximizing the output of my heater. I will need a new heater in the near future and will definitely request that Frank come out again. He represents Cabrillo Plumbing very well and he made my experience relaxing and enjoyable.

---

Name: S***** C**********
Date: 2014-11-12 22:43:42
Rating: 5
Comment: Frank Cichetti was our repair technician and he was stellar. After running diagnostics, the not-so-fun-to-hear news of what needed fixing came and he walked me through all my options clearly, and straightforward. Frank has a lot of experience as he was able to impart insight about integrating heating systems with Nest and what I would need in order to implement that solution.An all around positive customer experience for me. When youve got a problem with a big price tag, it always helps when the service comes with empathy as well as education. Thanks so much!

---

Name: J M****** B********
Date: 2014-10-04 00:58:49
Rating: 5
Comment: We only do Business with Cabrillo Plumbing & Heating, and we have been doing business with them since 1992, We recently contacted them for a part replacement on our central air conditioning unit. Tony did a fantastic job on the repair! He was prompt, professional and efficient! Thanks Again for a truly superb job and service!

---

Name: L*** W******
Date: 2014-08-21 21:11:50
Rating: 5
Comment: We had a shower water pipe fail which flooded the entire bathroom and living room carpet. Worse it was in the ceiling and in a really difficult place to get at. Fixing this leak required cutting into the walls, negotiating a huge wood beam, electrical wiring, plus getting around heating ducts for the upstairs unit.Brian came out bright, early and on time. He did a a fantastic job of quickly locating and fixing the problem. He was a true professional who was kind, easy to talk to and thoroughly explained what would have to be done. He even gave us a few options.But heres where Cabrillo goes above and beyond... After he completed the repairs he completely cleaned up the work areas, taking all the scraps and busted drywall to the trash. And thats huge!Weve been using Cabrillo for almost 20 years and have never had anything but stellar, quality work. They get my 5 star recommendation any day.

---

Name: M****** T******
Date: 2014-08-08 16:35:10
Rating: 5
Comment: Frank Cichetti from Cabrillo came to fix a leak in our bathtub and was courteous, pleasant, respectful, and fast. Though Cabrillo is a bit more expensive than other plumbing companies, their work is consistently of quality and we have had great experiences each time we use Cabrillo. Keep up the great work!

---

Name: D**** B******
Date: 2014-06-05 21:22:41
Rating: 4
Comment: I would like to acknowledge Cabrillo for an excellent repair job on my old kitchen sink. Kirston was very helpful setting up an appointment. The Service Technician, Frank Cichetti arrived at the appointed time. His professional manner was displayed in everything from his dress to his clear explanation of what he would be doing and how much it would cost. I appreciate Frank. He worked focused and quick. He complete all check lists and paperwork that was required. He also took time to answer some of my questions about future repairs or replacements. I will use Cabrillo again. I even got a money saving tip. An important tip about the U.S. Dept. of Energy changing requirements for hot water heaters in April 2015. Better move that work to the top of the list. Thanks a lot Frank for a excellent job done. Keep up the good work Cabrillo!

---

Name: J** S************
Date: 2014-05-11 19:22:35
Rating: 4
Comment: Thank you, Cabrillo, for fixing our shower stoppage. Brian showed up on time, was very courteous and walked us through the process every step of the way. He explained what needed to be done and approximately how long it would take. He was helpful in answering questions and was very expedient in getting this done in a short time, which meant we could move on with our weekend! We have a service agreement with Cabrillo and will continue to use them for all of our plumbing, heating and cooling needs!

---

Name: M***** D*****
Date: 2014-03-19 18:56:20
Rating: 5
Comment: We recently had Brian attend to a plumbing issue. As always, the service was prompt, tidy and friendly, with immediate results at a fair price. Their customer service on the admin end is always easy, to boot. Id recommend Cabrillo without hesitation.

---

Name: D*** F********
Date: 2014-02-13 17:35:56
Rating: 5
Comment: Its never fun to call a plumber, but Cabrillo made our experience as painless as possible. They were polite, prompt, and efficient -- fixing the problem and cleaning up after themselves. Brian was knowledgeable and friendly, and he stayed with our problem until he fixed it. We will use Cabrillo again, and we will tell our friends to use them, too!

---

Name: H***** K******
Date: 2014-02-03 22:30:36
Rating: 5
Comment: We had a service call today and were extremely satisfied with the results, and with the technician, Frank Cichetti. He checked our two heating systems and our water heater as well. He was thorough, made some great suggestions, and signed us up for annual coverage at a very modest price. We have used this company in the past, and will do so again in the future. We also had helpful guidance from Kirsten in the office, and she was able to set up a convenient appointment for us. Not an hour after Frank completed his work, she called to follow-up and see if we were satisfied and if we had any questions. All in all, these are very professional folks and very nice to deal with. Thanks for all your good work. 2/3/14

---

Name: P**** H*****
Date: 2014-01-22 20:13:22
Rating: 5
Comment: To Cabrillo PlumbingDear Sirs,I write to comment on our experience with the repairs accomplished yesterday by Frank Cichetti of you firm.Frank did an exceptional job accomplishing the necessary repairs and replacements in our bathroom.He arrived on schedule and worked through the better part of the day. He was courteous, professional and impressively effective in accomplishing this undertaking. We would be pleased to recommend himand, accordingly, your firm to anyone seeking a reference.Sincerely,Peter and Mary Hinton30 Bridge RoadBerkeley California 94705January 22, 2014

---

Name: J** J******
Date: 2014-01-14 05:58:31
Rating: 5
Comment: Imagine a completely professional individual showing up on your doorstep to take care of a potentially messy plumbing problem. The individual is wearing nearly all white, spotless. His boots are covered with protective coverings. Your wife is thrilled beyond belief as how clean and kind natured he is. He patiently and cleanly goes about his business, snaking a tub that until this day has resulted in calf deep water with every showering. His name is Brian. He not only solves the problem, he gives you advice on other fixes and passes on basic plumber knowledge. He engages you on your level.I usually do my own plumbing work, within my own abilities. I manage an apartment building. Its an old building that sometimes has old building issues. However if I ever have a problem I cannot solve, I immediately call Cabrillo, and in fact I hope they send over Brian. He is a total professional, smart, clean and thorough.Thank you Cabrillo and Brian - you guys rock and I am now a dedicated customer, for life.

---

Name: L*** M********
Date: 2013-12-23 22:11:46
Rating: 5
Comment: From the minute I called Cabrillo, I knew the experience would be great. A cheerful, helpful staff member answered the phone, listened to my issue, and sent someone out right away. That someone was Bob Torre who was awesome. Not only did he fix my issue in a couple hours, but he educated me on plumbing in general and I have a much better understanding of how to prevent problems going forward. He came in with white booties and even put down rugs to prevent water from getting anywhere. While no one ever wants to spend money on plumbing, if you have something go wrong, these are the guys Id want to do it.

---

Name: R**** M******
Date: 2013-12-11 00:49:19
Rating: 5
Comment: The technician plumber, Brian, was excellent in explaining what was wrong with the water heater (started overheating the water on normal settings). He explained the necessary repairs and their cost to me. After I decided on replacement, he and a second technician installed the new heater in a fairly short time. Brian did a thorough check out of the new heater and explained the differences between it and our old one.I feel very confident with the installation and appreciated Brians courteous manner.Glad that I used Cabrillo once more.

---

Name: E***** G******
Date: 2013-11-19 20:55:51
Rating: 5
Comment: Cabrillo is the best plumbing company ever! We use Cabrillo for all of our plumbing and heating needs. Most recently we had Bob come and install a new kitchen faucet. Not only does Bob know exactly what to do, he is the most professional and pleasant person. Bob always comes on time. Bob is quick to get the job done in a very thorough fashion. Once the job is complete, Bob always explains what the problem was and educates us on the new product(s) that were installed. It is clear that Bob is an expert in his profession. Thank you Cabrillo. We highly recommend you.

---

Name: B**** R****
Date: 2013-11-17 00:35:51
Rating: 5
Comment: Cabrillo came highly recommended and didnt disappoint. We booked a tune up for our tankless hot water unit and heater. Tony arrived right on time, was friendly and professional, and was able to fix a few small issues with our new units. Tony wore boots every time he was inside the house, put a mat under his workspace, and wore latex gloves when touching anything in the house. He walked me through everything he was doing, and even showed me how to change our new water filter. The service exceeded my expectations.

---

Name: Y***** H**
Date: 2013-10-28 19:15:47
Rating: 5
Comment: I just found my plumber!Found a great deal on Angie’s List and decided to give them a try. The only things I really had a problem with was a couple of slow drains.Bob Torre was my service technician and not only did a wonderful job, but went above and beyond what I have come to expect from a competent plumber.First, he respected my property. He put on some protective booties so that he wouldn’t dirty my carpet. Then, he made sure that the items on my counter top were out of the way of any splash. After the job was done, he even cleaned up the splatter on my counter and mirror.Second, he explained everything he was doing and very carefully went over the paperwork and told me what everything meant on the paperwork before he allowed me to sign or initial. He explained California liability and workman’s comp requirements for all service companies and told me how to protect myself and my home when I allow someone into my home.When everything was clear, he showed me one of the main reasons why my master bath drain was running slowly and how I could avoid a premature service call by simply replacing a part (that they did not carry) or, at least, being aware of the position of the part and manually adjusting it.Finally, he showed me how where the shutoff valve was for my water heater and even tested the pressure coming into my home to make sure it was at a safe level.Bob was very personable and demonstrated how excellent service can be. When I complimented him on his service and attitude, he indicated that all Cabrillo technicians have been trained that way.What that tells me is that the ownership and management of Cabrillo are smart in who they hire and who they choose to serve as their front line. Advertising can get 1st time business but it takes someone like Bob to keep them coming back.I will ask for him the next time I have a plumbing challenge.

---

Name: H****** T*****
Date: 2013-10-19 01:29:50
Rating: 5
Comment: I am most impressed with the professionalism and courteous manner exemplified by the Cabrillo staff I have dealt with. They are customer-oriented, thorough, and friendly. The project they completed for me in 2012, the installation of a water heater, was handled with efficiency and expertise. The job site was immaculate when they left. I am about to have 2 bathroom fixtures replaced or re-built, and am confident that I will be most happy with the results. Frank Cichetti, the technician I dealt with on both the prior job and the current one, has been a pleasure to work with. He explained all my options in great detail and graciously afforded me all the time I needed to make my decision. I never felt pressured to hurry my decision or chose a particular option. I intend to use Cabrillo for all my future plumbing needs, and would highly recommend them to anyone who values quality workmanship and products.

---

Name: L**** H********
Date: 2013-10-09 01:14:01
Rating: 5
Comment: Ive used Cabrillo Plumbing for years... Not just for for my personal residence but for and for my familys business and commercial properties here in San Francisco as well.Over the years they have done just about everything you can think of in the way of plumbing ... and always done a great job! Weve had several waters replaced, leaking pipes fixed. shower faucets changed. clogged pipes cleared ... they even got my old heater working again which saved me a lot of money. They have installed new sinks and drain lines in my business and worked around our work schedule so they wouldnt interrupt our business.The men that come to do the work have always been on time, courteous and are dressed in a clean uniform.After they are finished working they always clean up and NEVER have left a mess.I recommend Cabrillo Plumbing highly.

---

Name: A** L*********
Date: 2013-10-07 02:29:31
Rating: 5
Comment: Weve been using Cabrillo for the last couple years. The first time, Frank Cichetti came and fixed our shower faucet. Last month, he came back to fix/replace a part on our toilet. Both times, he was extremely professional, knowledgeable and courteous. The other technicians weve used have also been very good. We will not hesitate to use Cabrillo in the future. Keep up the good work!!!

---

Name: E* M*****
Date: 2013-10-04 23:05:45
Rating: 5
Comment: The drain under our kitchen sink developed a leak; waste water from the sink and dish washer ran through the ceiling of a room below the kitchen and generally made a mess. I was lucky to recognize the problem when I did. The drain pipes had corroded and the seals were rotten. Confident that I could fix the problem I visited Ace, bought the necessary bits and pieces. Then went back again to Ace. And then I had to go back again... So after spending hours and $$ I figured I had fixed the leak:I soon found out otherwise... Time to call the professionals!We had used Cabrillo before over the years, and they responded quickly and on time. Brian, the technician, was courteous and neat (I appreciate Brian donning his fabric bootees although it was not necessary!). Brian gave a reasonable quote and speedily fixed the problem. But what really impressed me was that once he started the job he discovered that he was unhappy with other drain pipes under the sink so he replaced them too, at no extra charge, and at his own initiative. That sort of service deserves a 5 star review!.

---

Name: e**** w*****
Date: 2013-09-25 19:01:56
Rating: 5
Comment: A few months ago I had a water heater blow out. Ive seen the Cabrillo trucks around the city (you cant miss them) so I gave them a call. I spoke to a very pleasant woman and she assured me they could help. An appointment was set and the technician arrived on time. He took a look at the water heater and gave me a quote. The worker was very friendly and was dressed in a impressively clean white uniform. The water heater was replaced and in working condition in no time. Clean up was also quite impressive. I generally always have to do my own version after having work done by an outsider but they did it all as promised and then some. Cabrillo delivered outstanding work and walked me through everything. I will definitely keep this company as my go to for all of my plumbing needs. Its important to feel taken care of, not taken advantage of.

---

Name: T*** T*****
Date: 2013-09-09 06:07:36
Rating: 5
Comment: Its not fun when you discover, early on Sunday morning, that your hot water heaters been leaking and has covered your basement floor in water. Thank goodness for Cabrillo Plumbing!I had a toilet replaced by Cabrillo last year and was very impressed with the attention given to the job and the subsequent cleanup. It was a no brainer to call them with my weekend emergency, and within 10 minutes, a same day repair appointment was set up.A very courteous uniformed plumber named Brian and his assistant, Eric, arrived promptly as scheduled, and after discussing the minor catastrophe, got right to work.I was informed of their findings and the solution, which was to replace the water heater (as I suspected).Brian and Eric came equipped with everything needed to make the necessary replacement quickly and efficiently. Once again, I was very impressed with their professionalism, attention to details during the installation and cleanup, and thorough explanation of how to get the longest life from the replacement water heater.I am a very satisfied customer, to say the least, and feel the service and products Cabrillo Plumbing provides are well worth the value.

---

Name: M****** F****
Date: 2013-08-23 02:52:53
Rating: 5
Comment: Cabrillo rescued me when my water heater started leaking the day I was to leave for vacation. From the moment I placed a call to them in a panic to when the job was finished, I was impressed with the professionalism and excellent service by everyone I interacted with. They responded immediately and the technician arrived at the time promised, which alone was remarkable. Frank was efficient, knowledgeable and not only replaced my water heater, but identified other potential problems. I was informed of options and cost and felt no pressure to have the additional work done. When the job was finished, I assumed I would be doing some clean up, but was pleasantly surprised to fine everything neat and clean. I was left with the feeling this is a company I can trust in my home and wont hesitate to call them again. Thanks to Cabrillo I was able to leave for vacation knowing the job had been well done!